remicks2

Q: screen shot not working

I have a MBP (late 2008) with OS X 10.9.5, and about a month ago the ability to take a screen shot stopped working.  (Yes, Grab still works, but i wish I still hadthe convenience of using the screen shot keyboard shortcuts. )

 

Using cmd+shift+3, doesn't do anything (no sound, no new file to desktop [i've even searched the computer for a new file with "Screen Shot" as the name, and there is none]), nor does cmd shift 4, cmd ctrl **** 3, cmd ctrl **** 4, do anything.

 

I have checked the system preferences for the keyboard shortcuts, and all are selected for screen shots.

I have dropbox, but have unchecked the screenshot sharing option, and I am currently not running dropbox.

I have tried the terminal prompt suggestions in other threads (eg: "defaults write com.apple.screencapture location ~/Desktop", "killall SystemUIServer")

I have attempted restarting the computer.

I have ensured that the software is up to date.

 

Any help or suggestions to help restore the ability to take screenshots would be appreciated.

Posted on Nov 15, 2015 3:24 PM

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Q: screen shot not working

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  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Nov 15, 2015 3:36 PM in response to remicks2
    Level 9 (52,313 points)
    Mac OS X
    Nov 15, 2015 3:36 PM in response to remicks2

    None of these work?

     

    https://support.apple.com/en-us/HT201361

     

    Are you certain that they are not being downloaded to a new location?  Try Spotlight.

     

    My first try would be to delete the System Preferences plist and see if that restores the function.

     

    https://discussions.apple.com/docs/DOC-4301

     

    If no success, I would reinstall the OSX.

     

    Ciao,

  • by remicks2,

    remicks2 remicks2 Nov 15, 2015 4:13 PM in response to OGELTHORPE
    Level 1 (0 points)
    Nov 15, 2015 4:13 PM in response to OGELTHORPE

    Correct, none of those screenshot options work anymore.

    As stated, I searched my computer to see if they were saved elsewhere.  I used spotlight to do that, as well as a search for all files modified and created by date.

     

    Which system preference plist should be deleted, the screencapture, or some other?  I'm unsure which would be associated with the screen shot shortcuts.

     

    Thanks for the info.

  • by Duane,Solvedanswer

    Duane Duane Nov 15, 2015 7:20 PM in response to remicks2
    Level 10 (124,018 points)
    Nov 15, 2015 7:20 PM in response to remicks2
    1. Navigate to Macintosh HD > Users > username > Library > Preferences (also known as ~/Library/Preferences)
    2. Find the preference file "com.apple.ImageCaptureApp.plist".
    3. Move that file to your Desktop and restart your Mac.
    4. If the screen capture function returns, delete the file.
  • by remicks2,

    remicks2 remicks2 Nov 15, 2015 7:21 PM in response to Duane
    Level 1 (0 points)
    Nov 15, 2015 7:21 PM in response to Duane

    That worked.  Thank you!

  • by Duane,

    Duane Duane Nov 15, 2015 9:04 PM in response to remicks2
    Level 10 (124,018 points)
    Nov 15, 2015 9:04 PM in response to remicks2

    Great! Glad that I could help!

  • by pantherkent,

    pantherkent pantherkent Dec 9, 2015 1:51 PM in response to Duane
    Level 1 (5 points)
    Dec 9, 2015 1:51 PM in response to Duane

    Hello,

     

    I have the same problem, as well. No screenshots, no clicking, no file. Nothing!

     

    When I go to ~/Library/Preferences, I do not have a pref file named 'com.apple.ImageCaptureApp.plist' in there. Or, anywhere else. Nothing close. If I open the Image Capture app, change a few settings, I can produce a file named 'com.apple.Image_Capture.plist' but not with App in it.

     

    Also, if I launch the Grab utility (from Core Services), any action I take results in the app crashing with kernel panics and alerts about alerting Apple. My user is updating with 10.11.2 tonight, so we'll see if that makes a difference.

     

    I believe this is where my issue lies, in the Grab app; any further tips would be oh, so, appreciated!!

  • by Duane,

    Duane Duane Dec 9, 2015 3:11 PM in response to pantherkent
    Level 10 (124,018 points)
    Dec 9, 2015 3:11 PM in response to pantherkent

    Hi pantherkent, which version of OS X are you using?

     

    In El Capitan, I only see the com.apple.Image_Capture.plist

     

    FinderScreenSnapz016.png

     

    Check System Preferences -> Keyboard -> Shortcuts

     

    System PreferencesScreenSnapz020.png

  • by pantherkent,

    pantherkent pantherkent Dec 9, 2015 3:40 PM in response to Duane
    Level 1 (5 points)
    Dec 9, 2015 3:40 PM in response to Duane

    Yes, I'm running El Capitan (currently 10.11.1); this weeks update to 10.11.2 is pending to run overnight tonight.

     

    I was going on what you noted above (marked Solved) on moving com.apple.ImageCaptureApp.plist to the Desktop, restart, and test. I could not find such a file in the location you mention (not with 'App' in the name). All checkboxes under Keyboard Shortcuts / Screen Shots are checked.

     

    I do have a com.apple.Image_Capture.plist file (from opening Image Capture) however, moving that to the Desktop and restarting did not fix my problem.

  • by ab_m,

    ab_m ab_m Feb 8, 2016 10:30 PM in response to pantherkent
    Level 1 (1 points)
    Feb 8, 2016 10:30 PM in response to pantherkent

    Hi

    I have the same problem expressed by pantherkent. I am using MBP 13 inch, late2011 model, and Mac OSX 10.11.3. OS.

     

    Will appreciate any assistance pls.

  • by Duane,

    Duane Duane Feb 9, 2016 11:52 AM in response to ab_m
    Level 10 (124,018 points)
    Feb 9, 2016 11:52 AM in response to ab_m

    ab_m wrote:

     

    Hi

    I have the same problem expressed by pantherkent. I am using MBP 13 inch, late2011 model, and Mac OSX 10.11.3. OS.

     

    Will appreciate any assistance pls.

    Have you tried everything in this thread?

     

    If you have tried all of these suggestions and still have a problem, I would recommend that you start a new thread and explain in detail what happens when you try to get a screenshot. Posting to a thread marked as "solved" is not the best way to get help.