HT204027: If you can't make or receive calls on your iPhone
Learn about If you can't make or receive calls on your iPhone
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Helpful answers
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Nov 16, 2015 6:39 AM in response to kpbhaveby D.Cohen,Make sure you have an unlocked iPhone and that your SIM card is active.
Try to restart/reset your device. This won't delete your data stored on this device.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
If this does not help, restore your device to factory settings. Note that this will erase the data from your device.
Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
If these steps don't work, contact Apple and ask for help.