Q: Can't delete mail for iCloud in Mail app on Mac

Question

g_knight

Level 1 (0 points)

Q: Can't delete mail for iCloud in Mail app on Mac

Hi,

Since the last update to El Capitan I can't delete any mail in my Mail app on my mac. I also can't get any new mail. I have turned off the mail in preferences and restarted and rebooted many times. It's beyond frustrating now. How can I just delete mail and receive mail?? I don't want go to menu and select get all mail or sync as that doesn't work.

MacBook Pro, OS X El Capitan (10.11.1), null

Posted on Nov 16, 2015 1:14 AM

I have this question too

Solved

Linc Davis

Level 10 (208,037 points)

Applications

A:

Please sign out of iCloud in its preference pane and sign back in. No data will be removed from the servers, and you can retrieve it by signing back in. That said, you should always have a current archive of the data for safety's sake, even if you don't sign out.

If you use iCloud Keychain, when you sign back in to iCloud follow one of the procedures described in this support article to set it up on an additional device.

Posted on Nov 16, 2015 5:02 PM

Q: Can't delete mail for iCloud in Mail app on Mac

All replies

Helpful answers

by Linc Davis,

Linc Davis Nov 16, 2015 7:04 AM in response to g_knight
Level 10 (208,037 points)

Applications

Nov 16, 2015 7:04 AM in response to g_knight

What happens when you try to delete mail?
Reply options

Link to this post

by g_knight,

g_knight Nov 16, 2015 1:48 PM in response to Linc Davis
Level 1 (0 points)

Nov 16, 2015 1:48 PM in response to Linc Davis

See link.
https://www.dropbox.com/s/ul77y5npf1alr0z/Screenshot%202015-11-17%2008.34.47.png ?dl=0

The help option on this pop up is useless and tells you to put it in the trash or drag it to the trash. Neither work.

There's no error code. It's only on the mac too, the cloud mail works fine. Solely using the cloud mail is not a solution.
Reply options

Link to this post

by Linc Davis,

Linc Davis Nov 16, 2015 2:03 PM in response to g_knight
Level 10 (208,037 points)

Applications

Nov 16, 2015 2:03 PM in response to g_knight

If you want to post a screenshot, please post it on this page by dragging the image file into a reply.
Reply options

Link to this post

by g_knight,

g_knight Nov 16, 2015 2:21 PM in response to Linc Davis
Level 1 (0 points)

Nov 16, 2015 2:21 PM in response to Linc Davis

Like that? The link still works though.
As I said you delete them and then they reappear..
Reply options

Link to this post

by Linc Davis,

Linc Davis Nov 16, 2015 2:53 PM in response to g_knight
Level 10 (208,037 points)

Applications

Nov 16, 2015 2:53 PM in response to g_knight

Please back up all data. Rebuild the mailbox. Try again to delete the message. If there's no change, see below.
From the Mail menu bar, select
Mail ▹ Preferences... ▹ Accounts
Select the accounts in the list on the left, then open the Mailbox Behaviors tab, Uncheck the box marked
Store deleted messages on the server
Save the change when prompted.
Reply options

Link to this post

by g_knight,

g_knight Nov 16, 2015 3:16 PM in response to Linc Davis
Level 1 (0 points)

Nov 16, 2015 3:16 PM in response to Linc Davis

Done. Now nothing is happening. See earlier where I said the app wasn't retrieving mail either from icloud. No activity..
Reply options

Link to this post

by g_knight,

g_knight Nov 17, 2015 3:44 PM in response to Linc Davis
Level 1 (0 points)

Nov 17, 2015 3:44 PM in response to Linc Davis

It appears to have worked. Thank you. Still would like to know what caused the original issue and why.
Reply options

Link to this post

by Linc Davis,

Linc Davis Nov 17, 2015 3:58 PM in response to g_knight
Level 10 (208,037 points)

Applications

Nov 17, 2015 3:58 PM in response to g_knight

So would I.
Reply options

Link to this post

by g_knight,

g_knight Nov 17, 2015 4:00 PM in response to Linc Davis
Level 1 (0 points)

Nov 17, 2015 4:00 PM in response to Linc Davis

It happened around the time I updated to El Capitan..
Reply options

Link to this post

by g_knight,

g_knight Dec 11, 2015 11:23 PM in response to Linc Davis
Level 1 (0 points)

Dec 11, 2015 11:23 PM in response to Linc Davis

Hi again.
So it has happened again. I did the above but this time it isn't working.
It started earlier today by not retrieving emails.
I sat there saying checking for email and nothing happened yet my phone grabs it straight away.
Reply options

Link to this post

Accepted Answer · Nov 16, 2015 5:02 PM

Linc Davis

Level 10 (208,037 points)

Applications

Nov 16, 2015 5:02 PM in response to g_knight

Please sign out of iCloud in its preference pane and sign back in. No data will be removed from the servers, and you can retrieve it by signing back in. That said, you should always have a current archive of the data for safety's sake, even if you don't sign out.

If you use iCloud Keychain, when you sign back in to iCloud follow one of the procedures described in this support article to set it up on an additional device.

Q: Can't delete mail for iCloud in Mail app on Mac

All replies Helpful answers

by Linc Davis,

by g_knight,

by Linc Davis,

by g_knight,

by Linc Davis,

by g_knight,

by Linc Davis,Solvedanswer

by g_knight,

by Linc Davis,

by g_knight,

by g_knight,

All replies

Helpful answers