darkfire.shadows

Q: Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,

 

I got my iPad Wednesday, spent the evening getting it all setup.  Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.

 

At night it was down to 40% so I charged it and went to bed.  When I woke up it was "dead".  It wouldn't wake up.  I needed to perform a hard reset to get it to come to life.  Worked on it for a couple of hours and had to run an errand.  Plugged it back in as I was going to need a full charge later that day.  Came back to it, same thing.  Dead.  I needed to perform a hard reset to get it to turn on.

 

Used it more, then last night plugged it in and this morning, same thing.  I am thinking that there is an issue with this iPad.

 

I am now restoring it, since that it what online support recommended I try.  Just wondering if anyone else has had this issue?

 

Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

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Q: Ipad Pro shuts off while charging and requires a hard reset to turn on

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  • by darkfire.shadows,

    darkfire.shadows darkfire.shadows Nov 16, 2015 6:13 AM in response to kennethfromcaledon
    Level 1 (28 points)
    iCloud
    Nov 16, 2015 6:13 AM in response to kennethfromcaledon

    I tried airplane mode and still had to hard reset this morning.

     

    I dont have an Apple TV charging cable to try and really don't feel like putting beta software on my new iPad.

     

    Also setting up as a new device didn't work for me, nor should it be a solution that is acceptable. Would you think formatting a macbook to solve an issue and losing all your data and starting over is acceptable?

  • by varchar,

    varchar varchar Nov 16, 2015 7:09 AM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 16, 2015 7:09 AM in response to darkfire.shadows

    Yah I don't agree with having to put beta software on it either.  That's why I'm trying the cable route.  Understood that you don't have the cable either, I just wanted to put it out there in the hopes that an Apple person sees it and sees that so far reliably the cable is having problems.  It may be only some of the cables, but I believe they shipped out either faulty cables, or there's an issue with some of the cables and ios 9.1.  Not sure which yet.  I haven't tried it with an iphone 6s cable yet but wanted to make the point that I was using the apple tv 4 cable so that there was clarity with which cable I've been having success with knowing that every time I use the INCLUDED ipad pro cable it causes the black screen lockup forcing a hard reset, but using the specific apple tv 4 cable is not causing this issue.  (It may also have to do with the length of the cable since the ipad pro one is much longer than an iphone or apple tv 4 remote charging cable). 

     

    My main point also in doing this is because I spent a terrible week with a surface book pro with all kinds of video driver app problems and shutdowns and NEVER found a solution, thus returned it.  To date I still haven't seen anyone come up with any reliable solutions, nor has MS fixed it yet.  I'm hoping Apple's IOS 9.2 is the software fix that does actually fix it, otherwise, they need to do a cable replacement or recall for the ipad Pro because I'm 98% positive that's the issue.  Also, these are not the normal serial like cables of old.  There's a lot more technology involved in the actual cables, and they're not just a couple of wires strung through some rubber so Apple needs to look at it and hopefully fix that.

     

    Also, my point in posting this is to hopefully show that this issue isn't a show stopper and can most likely be fixed if Apple replaces the cables, swaps them out, or does something as simple as that.  Hopefully this will get to the Genius Bar so that they can test it, verify it, and start helping people who come in with this problem with an actual solution.

  • by Steve_oo,

    Steve_oo Steve_oo Nov 16, 2015 7:12 AM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 16, 2015 7:12 AM in response to darkfire.shadows

    Had the iPad pro since Friday. Same problem however I've used 2 different cables  my iPad Air 2 and the new iPad pro cable.  Not sure it's a cable thing. I haven't tried airplane mode i will tonight.  The good news is I thought it was just mine and was about to return it For a new one.  wish they would respond to this thread to tell us what is going on I.e software or hardware.....

  • by bohejl,

    bohejl bohejl Nov 16, 2015 7:49 AM in response to Steve_oo
    Level 1 (0 points)
    Mac OS X
    Nov 16, 2015 7:49 AM in response to Steve_oo

    Right now another freeze after total wipe and factory reset and using an iPhone cable instead of the 2 m iPad pro cable. The freeze happens seconds after the iPad has reached 100%. Going to install the iOS 9.2 3 Beta now!

  • by Bill799,

    Bill799 Bill799 Nov 16, 2015 8:00 AM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 16, 2015 8:00 AM in response to darkfire.shadows

    i am experiencing the same problem. Got my ipad pro yesterday left on charging overnight and this morning it was dead Had to do had reset to turn it on. I'm disappointed to have this kind of issue on a gadget which cost me €1100

  • by pippy,

    pippy pippy Nov 16, 2015 8:16 AM in response to darkfire.shadows
    Level 2 (195 points)
    Nov 16, 2015 8:16 AM in response to darkfire.shadows

    Same issue here.

    New iPad Pro. Needs hard reset after charging to get it working again.

  • by poimandres,

    poimandres poimandres Nov 16, 2015 8:27 AM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 16, 2015 8:27 AM in response to darkfire.shadows

    Same problem at the first charge - after restoration from iPad Air iTunes backup.

     

    So i clear all in the iPad Pro and configured as New iPad (and manually copied the apps): 2nd charge was ok

  • by gvd1,

    gvd1 gvd1 Nov 16, 2015 8:29 AM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 16, 2015 8:29 AM in response to darkfire.shadows

    had the exact same issue - first night and the following night after charging all night had to do a hard restart since my iPad Pro had a black screen that was unresponsive.  the hard restart seems to resolve the issue temporarily at least.

  • by christiangomez,

    christiangomez christiangomez Nov 16, 2015 8:42 AM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 16, 2015 8:42 AM in response to darkfire.shadows

    I've had this exact problem happen every night since I got it. I have an iPad Pro 128Gb Wifi only.

  • by anaes_doc,

    anaes_doc anaes_doc Nov 16, 2015 8:57 AM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 16, 2015 8:57 AM in response to darkfire.shadows

    Same problem here. Set it up as new so I don't think restore will do anything. Frustrating!

  • by bwilkins84,

    bwilkins84 bwilkins84 Nov 16, 2015 9:03 AM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 16, 2015 9:03 AM in response to darkfire.shadows

    Same issue here.  Got mine last Wednesday and have had to do a hard reset every morning since.

  • by garmit,

    garmit garmit Nov 16, 2015 9:11 AM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 16, 2015 9:11 AM in response to darkfire.shadows

    I got mine on the 13th same problem took it to Apple had them back it up to the cloud , they restored software from their machine. We restored my backup from the cloud it's working fine now 12 hours later. Let's  hope it was a bad batch of factory loaded software.

  • by Scott Schram,

    Scott Schram Scott Schram Nov 16, 2015 9:27 AM in response to darkfire.shadows
    Level 1 (5 points)
    Nov 16, 2015 9:27 AM in response to darkfire.shadows

    I had to hard reboot (Home/Power) this morning.  After that, the battery was 100%.

     

    It worked fine since I got it on Wednesday.

     

    The stock answer of "Full backup / Restore" is starting to get really annoying.  I don't have time to do this with every single device that I'm having problems with. 

     

    Currently, I am much more "Annoyed" than "Delighted".

  • by JBronchart,

    JBronchart JBronchart Nov 16, 2015 9:41 AM in response to dazdarren
    Level 1 (0 points)
    Nov 16, 2015 9:41 AM in response to dazdarren

    SOLUTION: disconnect the iPad from its charger BEFORE starting the iPad in the morning.

     

    This is working for me ... until Apple corrects this bug.

  • by JBronchart,

    JBronchart JBronchart Nov 16, 2015 9:43 AM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 16, 2015 9:43 AM in response to darkfire.shadows

    Solution: disconnect the iPad from the charger BEFORE starting the iPad in the morning.

     

    This works for me ... until Apple corrects this bug.

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