philan1

Q: I am having problems performing an iCloud back up on my iPhone 6 plus.   Every time a back up is performed the following message always appears "The latest back up could not be completed". I have not previously had a problem with my iCloud backup on

I am having problems performing an iCloud back up on my iPhone 6 plus.

 

Every time a back up is performed the following message always appears "The latest back up could not be completed". I have not previously had a problem with my iCloud backup on my iPhone 6 plus Please advice me what can i do

iPhone 6s Plus, iOS 9.0.2

Posted on Oct 18, 2015 5:10 AM

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Q: I am having problems performing an iCloud back up on my iPhone 6 plus.   Every time a back up is performed the following ... more

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  • by Demo,Helpful

    Demo Demo Oct 18, 2015 5:19 AM in response to philan1
    Level 10 (94,797 points)
    iPad
    Oct 18, 2015 5:19 AM in response to philan1

    You are not alone. It seems that a number of users have had problems backing up to iCloud since upgrading to iOS 9. It took me practically all day yesterday in order to get my 4 iOS 9 devices to successfully backup. The two that I have left on iOS 8 had no problems at all backing up. I have no idea if my good fortune will continue, but this is one of the reasons why I never, ever trust anyone's cloud with my data and why I backup with iTunes and backup my Mac with Time Machine.

     

    I signed out of iCloud, deleted iCloud backups on my devices, deleted backups on my Mac, rebooted my devices, turned off Find my iPhone and did everything but burn incense and wave a dead chicken over my head. It was one of the most frustrating experience I have ever had with any of my Macs or iOS devices.

     

    Take a look at this discussion.....there are others as well. Some of the suggestions in here may work for you.

    iCloud Backup Broken After iOS 9 Upgrade

  • by shivachimariya,Apple recommended

    shivachimariya shivachimariya Oct 20, 2015 9:42 PM in response to Demo
    Level 1 (10 points)
    Oct 20, 2015 9:42 PM in response to Demo

    If you are having this problem, here is how you can troubleshoot:

    • Reset Network Settings by tapping Settings > General > Reset > Reset Network Settings
    • Delete older backups that you do not need. To do this, go to Settings > iCloud > Storage > Manage Storage
    • If there is an iOS update, upgrade your device
    • Reset your device by holding down the home button and the sleep/wake button together until the screen goes black and you see the Apple logo.
    • (Before doing this, you may want to backup your device using iTunes). Go to Settings > iCloud > Storage > Manage Storage > Select your device that you are unable to backup. Then wait for a few seconds (Backup Options should be loaded completely before you proceed – no spinning wheel). Then Tap Delete Backup. After your backup is deleted, tap Settings > iCloud > Back up and turn iCloud Backup off then on again. Then tap Back Up Now.
  • by shivachimariya,

    shivachimariya shivachimariya Oct 20, 2015 9:54 PM in response to philan1
    Level 1 (10 points)
    Oct 20, 2015 9:54 PM in response to philan1

    If you are having this problem, here is how you can troubleshoot:

    • Reset Network Settings by tapping Settings > General > Reset > Reset Network Settings
    • Delete older backups that you do not need. To do this, go to Settings > iCloud > Storage > Manage Storage
    • If there is an iOS update, upgrade your device
    • Reset your device by holding down the home button and the sleep/wake button together until the screen goes black and you see the Apple logo.
    • (Before doing this, you may want to backup your device using iTunes). Go to Settings > iCloud > Storage > Manage Storage > Select your device that you are unable to backup. Then wait for a few seconds (Backup Options should be loaded completely before you proceed – no spinning wheel). Then Tap Delete Backup. After your backup is deleted, tap Settings > iCloud > Back up and turn iCloud Backup off then on again. Then tap Back Up Now.
  • by Mishie915,

    Mishie915 Mishie915 Oct 20, 2015 10:51 PM in response to Demo
    Level 1 (0 points)
    Oct 20, 2015 10:51 PM in response to Demo

    Your software is faulty.... Do a backup on your phone.. Plug your phone into your computer

    and you want to remove the softwear and then reinstall.... Once you complete that process it should

    resolve the problem .... i had the problem today .. Took about 8 hours but I did have a extremely patient senior advisor who was patient.with

    with me.. And I will write her a letter thanking

    her for not giving up on me.... It was a rough begining but she listen

    i findly did what she requested ..... And it work perfectly

  • by Mishie915,

    Mishie915 Mishie915 Oct 20, 2015 11:02 PM in response to Demo
    Level 1 (0 points)
    Oct 20, 2015 11:02 PM in response to Demo

    its a software issue which you can easily fix

    eit by calling apple care getting a senior advisor on the phone

    or plugging your phone Into your computer and doing a total restore ... Removing the faulty softwear that is on your phone

    and redowning the softwear again ... This will fix your issue

    either do it on your own or call customer care in the am..... YOU WANT A SENIOR ADVISOR... And they would just walk you via the steps if that would make you more at ease

  • by Demo,

    Demo Demo Oct 21, 2015 3:00 AM in response to Mishie915
    Level 10 (94,797 points)
    iPad
    Oct 21, 2015 3:00 AM in response to Mishie915

    Mishie915 wrote:

     

    Your software is faulty....

    No it isn't. I had three different devices that the backup would not work on. I stayed the course and finally fixed it on my own without restoring the iOS. But thanks for your suggestions.

  • by fallenx1778,

    fallenx1778 fallenx1778 Nov 6, 2015 10:27 PM in response to Demo
    Level 1 (0 points)
    Nov 6, 2015 10:27 PM in response to Demo

    How did you fix it on your own? Please tell, I haven't been able to get it to work since the update.

  • by Demo,

    Demo Demo Nov 7, 2015 11:07 AM in response to fallenx1778
    Level 10 (94,797 points)
    iPad
    Nov 7, 2015 11:07 AM in response to fallenx1778

    Read my earlier post. Those are the steps that I kept repeating over and over again until I finally was able to backup all of my devices. I just kept trying. It took the better part of a day in order to get the backups to work again.

  • by fallenx1778,

    fallenx1778 fallenx1778 Nov 7, 2015 11:11 AM in response to Demo
    Level 1 (0 points)
    Nov 7, 2015 11:11 AM in response to Demo

    Is yours the post where it says to change the dns numbers? I've tried everything else what you've done and it still hasn't worked for me.

  • by Demo,

    Demo Demo Nov 7, 2015 11:27 AM in response to fallenx1778
    Level 10 (94,797 points)
    iPad
    Nov 7, 2015 11:27 AM in response to fallenx1778

    I Mean my first post in this discussion. All of the suggestions in this discussion are worth trying. It was something that o just kept trying over and over again...deleting backups, turning off Find My iPhone, using different WiFi networks, turning the iCloid backup off an on, signing out of my Apple ID and signing in again, turning WiFi off and on again, rebooting my devices.....

     

    IM not sure why it started working, but it sis. There was particular sequence that I followed either. I tried the same steps over and over again. For whatever reason, it just started working again. The one thing that I did not try was restoring with iTunes. That would benefit be worth trying. I was keeping that as a last resort, not that I am afraid to try it. I have restored with iTunes a few times. I just didn't think that I would need to do it and I didn't.

  • by Qatar Expat,

    Qatar Expat Qatar Expat Nov 11, 2015 11:18 PM in response to philan1
    Level 1 (0 points)
    Nov 11, 2015 11:18 PM in response to philan1

    Thank you, this has helped me to start the iCloud backup. 8mins remaining 

  • by NoraBarnacle,

    NoraBarnacle NoraBarnacle Nov 16, 2015 9:27 AM in response to Qatar Expat
    Level 1 (0 points)
    Nov 16, 2015 9:27 AM in response to Qatar Expat

    I'm still having this issue. I've done everything suggested including restoring network settings and deleting old iCloud backups. Now there are no iCloud backups and iCloud can't even find my phone. When i try to initiate a backup it looks as though it's beginning to work but finishes in less than a minute and nothing has happened. I hope Apple releases a fix for this soon.

  • by marcoshl,

    marcoshl marcoshl Nov 19, 2015 5:38 PM in response to NoraBarnacle
    Level 1 (0 points)
    Nov 19, 2015 5:38 PM in response to NoraBarnacle

    I have the same issue! I've been trying everything including what Demo user has tried but nothing happened. I'm really frustrated. Wearily my iPad 2 with iOS 9.1 has no problem. The only thing that I haven't tried is restoring the iOS. Do you guys have anything else different that I would try?

  • by The Tech Cat,

    The Tech Cat The Tech Cat Dec 17, 2015 9:12 AM in response to Demo
    Level 1 (0 points)
    Dec 17, 2015 9:12 AM in response to Demo

    I have been having the same issue. As part of my job I have up to 30 people a day make new iCloud backup and at least 10 of them are having this issue, all have iOS 9.1. All I can hope is that when they release 9.3 that it takes care of this.

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