dsaenz28

Q: Error connecting to the Apple ID server

I can't connect to iCloud from my Macbook Pro... All my files are useless as well as applications that uses iCloud such as iTunes

MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11)

Posted on Sep 30, 2015 6:55 PM

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Q: Error connecting to the Apple ID server

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  • by Obi1net,

    Obi1net Obi1net Nov 13, 2015 9:18 PM in response to PrasannaSK
    Level 1 (0 points)
    Nov 13, 2015 9:18 PM in response to PrasannaSK

    Hi PrasannaSK,

     

    I have brought this issue to the attention of Kaspersky and have confidence that it will be investigated.  However from my limited understanding of the issue, Kaspersky is operating as it should, and validating the authenticity of the server used by Apple to deliver software products to the Apple Store users at their request.  Because the server's certificate was reported to Kaspersky as being expired, Kaspersky flagged it as a problem, and did not permit access to that server.  What was most troubling to me was the non-advice provided by Apple's pop-up when the server would not deliver the product requested and did not provide any meaningful advice to the user despite the user authenticating access with a correct password.  I wonder how many users like you, would have had concerns about their password security and, as a consequence, unnecessarily changed their password only to find that they still could not access the server.  Apple systems are great products, but occasionally I wonder what logic is used to address user experience interface problems, when I am confronted by meaningless alerts.  Nonetheless, I am pleased that you have recovered your access.  My hope is that the issue will be resolved (as it appears to me to be a fairly simple technical issue to solve) and conscientious users can again turn on the full protection of Kaspersky and similar products.

    Enjoy!

  • by larryfromsantarosa,

    larryfromsantarosa larryfromsantarosa Nov 16, 2015 2:00 PM in response to dsaenz28
    Level 1 (4 points)
    Mac OS X
    Nov 16, 2015 2:00 PM in response to dsaenz28

    If you use LittleSnitch or HandsOff, you may have inadvertently created a rule that denies access to certain servers.  Since some of the Apple servers have bizarre, unintelligible names, it is entirely possible that you said "No" when it attempted to access iCloud or other services.

     

    Open either program and do a search for "apple" and delete any rules that deny access.  That worked for me.  Nothing else did.

     

    The same may be true if you have firewall settings set independently of those two apps.

  • by Lozzy,

    Lozzy Lozzy Jan 9, 2016 5:37 AM in response to dsaenz28
    Level 1 (0 points)
    Jan 9, 2016 5:37 AM in response to dsaenz28

    I have a MacBok Pro an iCloud account and a different iTunes account. I've been having loads of issues with iTunes saying it can't connect to the server when I want to by anything or look at my hidden (i didn't hide them ***!) purchases. I don't often have the same issue on my phone or ipad and I don't have kaspersky either. However, signing out of iCloud on the laptop, then signing back in - remember this is with a different account to my iTunes account - straight away allowed me to get back into iTunes with the unrelated account.

     

    Makes no sense unless there's some kind of proxy permissions file that allows connection to the iCloud/iTunes networks that gets screwed up sometimes and just needs a kick up the arse to fix it.

     

    Happy Days. Shame nothing has worked since Jobs 'departed'.

  • by PedalPower22,

    PedalPower22 PedalPower22 Jan 9, 2016 12:12 PM in response to Lozzy
    Level 1 (0 points)
    Jan 9, 2016 12:12 PM in response to Lozzy

    Hi,

     

    Just trying to clear my Iphone 5 as I've just upgraded to iphone 6S and when I go into Reset - Erase all contents and settings it asks for Apple password, put it in and it comes up with the message - Verification failed, there was an error connection to the Apple ID server? 

     

    This may be my fault as I did a Reset all settings first. how do i rectify it and clear all the info off my old phone?

     

    I've reset my wifes phone (upgraded hers too) and it's gone ok by doing the Reset-Erase all contents and settings first rather than Reset all setting.

  • by Teslarati,

    Teslarati Teslarati Jan 10, 2016 10:51 AM in response to dsaenz28
    Level 1 (0 points)
    Jan 10, 2016 10:51 AM in response to dsaenz28

    Thanks JohnnyF50, 

     

    Fixed my problem also. 

     

    Kaspersy-->Preferences-->Web Anti-Virus: Check Secure Connections (HTTPS): Select radio button "Only for Parental Control." 

     

    Problem solved.

  • by DPM1966,

    DPM1966 DPM1966 Feb 11, 2016 1:58 PM in response to Teslarati
    Level 1 (0 points)
    Feb 11, 2016 1:58 PM in response to Teslarati

    Thanks Teslarati and Johnny F 50. This solution worked for me.

  • by michaelfromexport,

    michaelfromexport michaelfromexport Feb 14, 2016 11:19 AM in response to JohnnyF50
    Level 1 (0 points)
    Feb 14, 2016 11:19 AM in response to JohnnyF50

    I think you are a liar who works for Kaspersky.

  • by jgephart1,

    jgephart1 jgephart1 Mar 11, 2016 6:12 PM in response to JohnnyF50
    Level 1 (0 points)
    Mar 11, 2016 6:12 PM in response to JohnnyF50

    Where do I find this on my phone?

  • by arcadegeek,

    arcadegeek arcadegeek Mar 22, 2016 3:03 AM in response to dsaenz28
    Level 1 (0 points)
    Mar 22, 2016 3:03 AM in response to dsaenz28

    I realise a lot of you have already found solutions for your issues but no-one seems to have mentioned another possibility which I came across this morning.

     

    I ran the software update for El Cap to grab the latest version, and once I'd restarted I was confronted with a "cannot connect to Apple ID server" message as well.  The main issue here is that it asks you before booting into the OS, so you can't use any of the UI tools...  Anyways I'm running OS X Server and I could totally foresee the issue, I SSH'd onto the server from my laptop and sure enough, the services hadn't started.  This had meant my DNS was pointing to 127.0.0.1 and so wasn't responding at all...  There are two solutions;

    1. Start the DNS service from the CLI (I didn't bother as the OS hasn't booted and I could only remember how to do 2 on the CLI...)
    2. Repoint the DNS with; sudo networksetup -setdnsservers "Ethernet 1" 8.8.8.8 (or whatever your DNS should be set to, etc)
  • by asanders331,

    asanders331 asanders331 Mar 23, 2016 4:42 AM in response to brenden dv
    Level 1 (4 points)
    Mar 23, 2016 4:42 AM in response to brenden dv

    I am having the same issues with iCloud and also my wifi password. The error message from iCloud was it could not connect to the server. I am unable to sign in to my wifi network because it won't accept my password. I have to connect to an unsecured network in order to use the internet.

     

    I have a Macbook Pro mid 2009.

  • by Awice,

    Awice Awice Mar 26, 2016 12:03 PM in response to dsaenz28
    Level 1 (4 points)
    Mar 26, 2016 12:03 PM in response to dsaenz28

    I fixed this by turning off my firewall and other security things, inputting my iCloud information, and then turning security settings back on. I recently updated my Mac and guess it needed to update my iCloud information too? Either way, hope this helps someone!

  • by Miss CT,

    Miss CT Miss CT Apr 1, 2016 5:08 AM in response to brenden dv
    Level 1 (4 points)
    Mac OS X
    Apr 1, 2016 5:08 AM in response to brenden dv

    I just install iCloud on my Windows. I'm using Avast Free Antivirus. No issue on signing in my Apple ID on web or on my ipad but facing this message when trying to sign in my iCloud on my  windows: There was an error connecting to the Apple ID server. Please advice.

  • by jotaro53,

    jotaro53 jotaro53 Apr 15, 2016 4:41 AM in response to Obi1net
    Level 1 (9 points)
    Mac OS X
    Apr 15, 2016 4:41 AM in response to Obi1net

    I have the same problem trying to connect to Apple ID Server from my MacBook pro running El Capitan. Are you saying the I have to install and run the Kaspersky software in order to solve the issue? Explain this, please, is not clear for me. Are there any solution without install this antivirus? I have no antivirus installed at this moment in my Mac.

  • by asanders331,

    asanders331 asanders331 Apr 15, 2016 4:52 AM in response to jotaro53
    Level 1 (4 points)
    Apr 15, 2016 4:52 AM in response to jotaro53

    I solved my problem by simply turning off my router and turning it back on. Everything works fine now.

  • by jotaro53,

    jotaro53 jotaro53 Apr 15, 2016 11:02 AM in response to asanders331
    Level 1 (9 points)
    Mac OS X
    Apr 15, 2016 11:02 AM in response to asanders331

    Sorry, I've just turned off and on the router and it does not work. Any other suggestion?

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