mdNawed
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Q: boot camp stuck while downloading windows support software

Well, I am trying to create a bootable flash drive using boot camp for windows 10. And guess what I am stuck in this screen since last 7 hours. I am wondering if some one can help. Thanks in advance Screen Shot 2015-09-07 at 9.06.20 pm.png

MacBook Air (13-inch, Early 2015), OS X Yosemite (10.10.5)

Posted on Sep 7, 2015 8:38 AM

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mdNawed

Q: boot camp stuck while downloading windows support software

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  • by mdNawed,

    mdNawed mdNawed Sep 8, 2015 6:30 AM in response to mdNawed
    Level 1 (0 points)
    Sep 8, 2015 6:30 AM in response to mdNawed

    One more thing- Do we really require pre-boot drivers ? As I read somewhere they are already included with Windows 10 iso file. Because I was thinking of downloading Microsoft Support Software manually without using BCA.

  • by Loner T,

    Loner T Loner T Sep 8, 2015 7:21 AM in response to mdNawed
    Level 7 (23,898 points)
    Safari
    Sep 8, 2015 7:21 AM in response to mdNawed

    Without the PreBoot driver, your BT keyboard/Mouse will not work properly. For Mac laptops, the built-in KM need the USB drivers.

  • by mdNawed,

    mdNawed mdNawed Sep 8, 2015 7:48 AM in response to Loner T
    Level 1 (0 points)
    Sep 8, 2015 7:48 AM in response to Loner T

    Okay got you. What about my previous problem then ?

  • by Loner T,

    Loner T Loner T Sep 8, 2015 8:14 AM in response to mdNawed
    Level 7 (23,898 points)
    Safari
    Sep 8, 2015 8:14 AM in response to mdNawed

    Can you run the following command?

     

    nslookup swscan.apple.com

    Server: 10.71.30.61

    Address: 10.71.30.61#53

     

    Non-authoritative answer:

    swscan.apple.com canonical name = p01-swscan.apple.com.akadns.net.

    Name: p01-swscan.apple.com.akadns.net

    Address: 17.164.1.22

     

    and then take the IP and run a trace route and post the output.

  • by mdNawed,

    mdNawed mdNawed Sep 8, 2015 10:56 AM in response to Loner T
    Level 1 (0 points)
    Sep 8, 2015 10:56 AM in response to Loner T

    In terminal :-

     

    nslookup swscan.apple.com

    ;; Got SERVFAIL reply from 208.67.222.222, trying next server

    ;; Got SERVFAIL reply from 208.67.220.220, trying next server

    Server: 192.168.0.1

    Address: 192.168.0.1#53

     

    Non-authoritative answer:

    swscan.apple.com canonical name = p01-swscan.apple.com.akadns.net.

    Name: p01-swscan.apple.com.akadns.net

    Address: 17.146.232.12


    In Network utility :-


    Traceroute has started…

     

    traceroute to 17.146.232.12 (17.146.232.12), 64 hops max, 72 byte packets

    1  192.168.0.1 (192.168.0.1)  2.065 ms  4.065 ms  1.614 ms

    2  172.30.1.189 (172.30.1.189)  6.044 ms  4.794 ms  8.850 ms

    3  172.30.1.210 (172.30.1.210)  3.174 ms  4.412 ms  5.808 ms

    4  * * 172.30.1.214 (172.30.1.214)  7.444 ms

    5  172.30.1.57 (172.30.1.57)  3.283 ms *  4.124 ms

    6  host_bb.wishnetkolkata.com (223.223.144.1)  3.750 ms  4.191 ms  5.337 ms

    7  121.241.208.241.static-kolkata.vsnl.net.in (121.241.208.241)  5.461 ms  11.268 ms  20.312 ms

    8  172.29.223.186 (172.29.223.186)  44.763 ms  46.584 ms  45.404 ms

    9  ix-0-100.tcore1.mlv-mumbai.as6453.net (180.87.38.5)  47.634 ms  47.002 ms  46.420 ms

    10  if-9-5.tcore1.wyn-marseille.as6453.net (80.231.217.17)  177.594 ms  162.220 ms  167.636 ms

    11  if-8-1600.tcore1.pye-paris.as6453.net (80.231.217.6)  161.031 ms  163.013 ms  162.660 ms

    12  if-2-2.tcore1.pvu-paris.as6453.net (80.231.154.17)  162.745 ms  161.667 ms  161.627 ms

    13  80.231.153.66 (80.231.153.66)  161.165 ms  160.819 ms  163.942 ms

    14  * ae-2-70.ear2.sanjose1.level3.net (4.69.152.89)  4063.468 ms *

    15  * * *

    16  209.244.104.194 (209.244.104.194)  571.965 ms  381.732 ms  359.247 ms

    17  17.0.129.98 (17.0.129.98)  294.969 ms  295.009 ms  311.985 ms

    18  17.0.129.99 (17.0.129.99)  307.208 ms  293.959 ms  401.453 ms

    19  17.148.254.59 (17.148.254.59)  307.556 ms  387.294 ms  417.129 ms

    20  * * *

    21  * * *

    22  * * *

    23  * * *

    24  * * *

    25  * * *

    26  * * *

  • by Loner T,

    Loner T Loner T Sep 8, 2015 11:04 AM in response to mdNawed
    Level 7 (23,898 points)
    Safari
    Sep 8, 2015 11:04 AM in response to mdNawed

    The trace route looks fine. My trace looks similar...

     

    9  209.220.18.33.ptr.us.xo.net (209.220.18.33)  28.288 ms  28.324 ms

        209.220.18.145.ptr.us.xo.net (209.220.18.145)  28.282 ms

    10  216.156.16.130.ptr.us.xo.net (216.156.16.130)  127.112 ms  94.361 ms

        207.88.14.162.ptr.us.xo.net (207.88.14.162)  92.661 ms

    11  te-11-0-0.rar3.sanjose-ca.us.xo.net (207.88.12.69)  92.778 ms

        207.88.12.168.ptr.us.xo.net (207.88.12.168)  94.466 ms

        te-11-0-0.rar3.sanjose-ca.us.xo.net (207.88.12.69)  91.719 ms

    12  207.88.13.234.ptr.us.xo.net (207.88.13.234)  88.581 ms

        207.88.12.165.ptr.us.xo.net (207.88.12.165)  94.945 ms

        207.88.13.234.ptr.us.xo.net (207.88.13.234)  90.203 ms

    13  207.88.12.188.ptr.us.xo.net (207.88.12.188)  94.447 ms

        ip67-92-171-46.z171-92-67.customer.algx.net (67.92.171.46)  89.133 ms

        207.88.12.188.ptr.us.xo.net (207.88.12.188)  94.267 ms

    14  207.88.12.191.ptr.us.xo.net (207.88.12.191)  94.386 ms  94.359 ms  94.614 ms

    15  17.0.131.71 (17.0.131.71)  90.699 ms

        17.0.131.75 (17.0.131.75)  89.793 ms  89.495 ms

    16  207.88.12.151.ptr.us.xo.net (207.88.12.151)  94.489 ms

        17.148.254.53 (17.148.254.53)  89.659 ms

        17.148.254.67 (17.148.254.67)  90.179 ms

    17  * * te0-12-4-0.rar3.dallas-tx.us.xo.net (207.88.12.149)  95.199 ms

    18  207.88.13.225.ptr.us.xo.net (207.88.13.225)  94.091 ms *  95.227 ms

    19  * ip67-92-171-46.z171-92-67.customer.algx.net (67.92.171.46)  94.535 ms  95.274 ms

    20  17.0.130.68 (17.0.130.68)  96.035 ms  95.190 ms

        17.0.130.78 (17.0.130.78)  95.301 ms

    21  * 17.0.131.77 (17.0.131.77)  180.456 ms

        17.0.131.73 (17.0.131.73)  95.543 ms

    22  * 17.148.254.69 (17.148.254.69)  96.414 ms

        17.148.254.71 (17.148.254.71)  95.683 ms

    23  * * *

    24  * * *

    25  * * *

    26  * * *

    27  * * *

    28  * * *

    29  * * *

    30  * * *

    31  * * *

    32  * *

  • by mdNawed,

    mdNawed mdNawed Sep 8, 2015 11:30 AM in response to Loner T
    Level 1 (0 points)
    Sep 8, 2015 11:30 AM in response to Loner T

    So, what should be the next step for me ?

  • by Loner T,

    Loner T Loner T Sep 8, 2015 11:44 AM in response to mdNawed
    Level 7 (23,898 points)
    Safari
    Sep 8, 2015 11:44 AM in response to mdNawed

    As a test, can you use https://github.com/timsutton/brigadier to download Windows Support Software? This will verify end-to-end connectivity to Apple servers.

  • by mdNawed,

    mdNawed mdNawed Sep 8, 2015 11:45 PM in response to Loner T
    Level 1 (0 points)
    Sep 8, 2015 11:45 PM in response to Loner T

    I didn't get that brigadier thing. Anyway I made a bootable USB drive in Windows machine using the cmd process. And after that I downloaded Windows Support Software from Apple's site manually and placed all in my USB drive. You can see it in the screen shot. Now my question is that I am not able to boot from this USB drive. I tried using BCA selecting only option 3. And even I used the option key. Basically my USB drive is not listed in the startup disk. So help me in this.

     

    Screen Shot 2015-09-09 at 12.07.21 pm.png

  • by Loner T,

    Loner T Loner T Sep 9, 2015 2:53 AM in response to mdNawed
    Level 7 (23,898 points)
    Safari
    Sep 9, 2015 2:53 AM in response to mdNawed

    Can you post the output of

     

    sudo fdisk /dev/diskN

     

    N points to the USB when connected and can be found using diskutil list.

  • by mdNawed,

    mdNawed mdNawed Sep 9, 2015 3:35 AM in response to Loner T
    Level 1 (0 points)
    Sep 9, 2015 3:35 AM in response to Loner T

    Well, actually it's getting complicated. So leave it here. Help me here. I have already installed Windows 10 in my bootcamp partition. And I have downloaded bootcamp driver 5.1.5769. But this driver is not getting installed in my Windows 10. So, I need bootcamp 6 for this. Just provide me the external link.

  • by Van Abbemuseum,

    Van Abbemuseum Van Abbemuseum Nov 16, 2015 3:34 PM in response to mdNawed
    Level 1 (12 points)
    iPad
    Nov 16, 2015 3:34 PM in response to mdNawed

    Had same trouble with stuck download from Boot Camp Assistant.

     

    Actually, /message/28861795#28861795 helped me:

    download brigadier, you'll get a folder called brigadier-master, open it.

    now leave that folder open, command-N (=new window), command-shift-U (=go to Utilities) and open Terminal

    drag the Unix Executable file called brigadier on the terminal-window and it should run and download your Boot Camp drivers to a folder called BootCamp-031-24514 (in my case) directly in your home-directory.

     

    If you get an error that it's from an unknown source and can't be run, open System Preferences, go to Security & Privacy and mark Allow apps downloaded from Anywhere. Drag and drop brigadier again to terminal window.

     

    You'll also see where it's downloading from and what the precise link is. Copy that link from Terminal window for save-keeping and/or to download through Safari.

     

    brigadier eventually broke after 28.6% with a socket.error: [Errno 60] Operation timed out

    downloaded the BootCampESD.pkg directly in Safari after that.

     

    What it showed me was how terribly slow it was downloading. So probably there is something wrong at Apple's software server... it used to be the quickest.

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