Fendoc

Q: Recover encrypted password for iphone on windows 7 itunes

I backed up my phone on itunes with windows 7 checked encrypted box and can't remember password. How can I recover password to put backup on my new phone 5

iPhone 4, Windows 7

Posted on Nov 17, 2015 7:54 AM

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Q: Recover encrypted password for iphone on windows 7 itunes

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  • by mario49,

    mario49 mario49 Nov 18, 2015 1:38 PM in response to Fendoc
    Community Specialists
    Nov 18, 2015 1:38 PM in response to Fendoc

    Hey Fendoc,

     

    If I understand correctly, you encrypted your backup and now you do not remember the password. I would recommend you read this article, it may be able to help troubleshoot the issue. 

     

    About encrypted backups in iTunes - Apple Support

    What if I can’t remember the password for my encrypted backup?

    You can't use an encrypted backup if you don't have the password. 

    When you try to use a backup, you might see a message saying "The password you entered to unlock your backup was incorrect." This message means that the iTunes encryption option was turned on in the past by:

    • Yourself
    • Someone who set up your device or transferred your data to a new device
    • An installed profile (for business or education devices). If you're using an installed profile, contact your system administrator.

    If you don't have your password:

    • If someone else set up your device, check with them for the password. 
    • Try using an iCloud backup instead. If you don't have an iCloud backup, you can make one.
    • If it's still relevant, try using an older iTunes backup.

    Thank you for using Apple Support Communities. 
    Have a good one.