zcolbster

Q: El Capitan Frozen After Sleep

I have an early 2015 Macbook Pro that I recently upgraded to El Capitan.  It wakes from sleep fine when it has been closed for a short amount of time, but if it is in sleep, say overnight, when it wakes, the keyboard and mouse are unresponsive.  This leads me to having to restart my computer daily now.  Does anyone know any fixes for this? Thank you.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 6, 2015 6:48 AM

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Q: El Capitan Frozen After Sleep

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  • by weirdbeardmt,

    weirdbeardmt weirdbeardmt Nov 17, 2015 9:39 AM in response to zcolbster
    Level 1 (5 points)
    Nov 17, 2015 9:39 AM in response to zcolbster

    Have noticed today that there is an update to VMWare Fusion 7. It's now at 7.1.3. Will monitor to see if it resolves the issue.

  • by weirdbeardmt,

    weirdbeardmt weirdbeardmt Nov 17, 2015 9:42 AM in response to zcolbster
    Level 1 (5 points)
    Nov 17, 2015 9:42 AM in response to zcolbster

    Oh and kudos to the Apple support rep who is monitoring this thread and actually called me on the phone about it and then followed up with an email etc.

  • by Coolgen10,

    Coolgen10 Coolgen10 Nov 17, 2015 10:18 AM in response to Coolgen10
    Level 1 (4 points)
    Nov 17, 2015 10:18 AM in response to Coolgen10

    I upgraded to 7.1.3 last week.  I am not certain it fixed the issue as I have been shutting down my VM more regularly.  I think it has happened at least once since the new VMWare version.  If it happens again, I'll post again.

  • by weirdbeardmt,

    weirdbeardmt weirdbeardmt Nov 17, 2015 12:20 PM in response to zcolbster
    Level 1 (5 points)
    Nov 17, 2015 12:20 PM in response to zcolbster

    So far no joy with 7.1.3. Still freezes etc. if I shut the lid with Fusion running.

  • by ironfugu,

    ironfugu ironfugu Nov 17, 2015 3:18 PM in response to weirdbeardmt
    Level 1 (0 points)
    Nov 17, 2015 3:18 PM in response to weirdbeardmt

    @weirdbeardmt - thanks for sharing your finding... I have seen and isolated to the VM fusion as well.  Have you tried to re-install the VM Fusion ?  I want to try that... but just want to check to see if anyone has tried that route...

  • by A$X,

    A$X A$X Nov 17, 2015 5:06 PM in response to ironfugu
    Level 1 (4 points)
    Nov 17, 2015 5:06 PM in response to ironfugu

    I resolved my issue with a bluetooth Apple keyboard that was listed and not active, but I still get random lockups. 

     

    I do hope there is an Apple rep monitoring this discussion because my kids would be happy.  Instead of hearing me sing the praises of Apple and how I've owned nothing but Macs since my Mac Plus in 1988 they now hear me ranting like a madman how I hate Apple and am tempted to throw my Macbook out the window. 

     

    It freezes randomly (seemingly, although I know better) and at the worst times.  Usually I try to wake it from sleep and the screen dims and locks.  I force shutdown and it restarts to a white screen.  I repeat a few times and eventually get a message asking if I want to open the applications that were open when I shutdown due to a problem. UNFORTUNATELY there is no option to send a report to Apple. 

     

    Very discouraging.  I hate El Capitan but I've done too much to want to revert to Yosemite. Please forgive my rant, I'm hoping Apple might take notice in between counting money.

  • by serge543,

    serge543 serge543 Nov 17, 2015 6:55 PM in response to A$X
    Level 1 (0 points)
    Nov 17, 2015 6:55 PM in response to A$X

    I' ve waited a few weeks before posting again just to be sure that everything is working fine. After 3 or 4 calls to AppleCare to no avail, they sent me to the Apple Store to check if it was a material issue. Again, nothing wrong was found. After some discussion, we agree to do a clean install of El Capitan which was done in less than 30 minutes. when i've got home, I used Time Machine to get back all my doc and apps. It's been more than 2 weeks now and no problem. Everything is working fine.

  • by darkhare,

    darkhare darkhare Nov 18, 2015 8:33 AM in response to weirdbeardmt
    Level 1 (0 points)
    Nov 18, 2015 8:33 AM in response to weirdbeardmt

    Yeah I updated to 7.1.3 Fusion and it's still happening.

     

    Have we determined if Fusion 8 is affected? I read through this thread and it seems that there were no issues with Fusion 8?

     

    I don't want to shell out more money to VMware to bypass a bug, but this isn't workable for me. I can't have my system hang like this in the middle of doing work.

     

    I might just download trial Fusion and see if it helps.

  • by jstanec,

    jstanec jstanec Nov 18, 2015 8:55 AM in response to darkhare
    Level 1 (4 points)
    Nov 18, 2015 8:55 AM in response to darkhare

    I suspended Fusion 7 last night before putting my computer to sleep.  in the morning the mouse and trackpad weren't frozen - but Fusion 7 was having difficulty opening up.  Then I upgraded to Fusion 8, put my computer to sleep for a ~ 1-2 hours without suspending fusion 8 and everything worked on wake - mouse and keyboard weren't frozen.  I'll update the post tomorrow and let you know how it works... right now it seems to have solved the issue.

  • by ironfugu,

    ironfugu ironfugu Nov 18, 2015 10:25 PM in response to jstanec
    Level 1 (0 points)
    Nov 18, 2015 10:25 PM in response to jstanec

    Me too - after upgraded to fusion 8 and overnight sleep is ok now ..

  • by fcadili,

    fcadili fcadili Nov 18, 2015 11:07 PM in response to zcolbster
    Level 1 (34 points)
    Nov 18, 2015 11:07 PM in response to zcolbster

    Hi, I've read your post and the replies and I wonder if your PC is in hibernate mode.

    I mean the mode the laptop goes when the battery is over.

    Just try to push the startup button for a while (one or two seconds however less then 10 seconds) and wait.

     

    Francesco

  • by A$X,

    A$X A$X Nov 19, 2015 6:21 PM in response to fcadili
    Level 1 (4 points)
    Nov 19, 2015 6:21 PM in response to fcadili

    Sorry about my earlier angry post.  This is so frustrating.  I know there are some of us who do not have VMFusion installed.  I'm one of them

     

    El Capitan continues to freeze upon awakening from sleep, seemingly randomly.  I have noticed that the screen is dimmer upon freezing and the fan races and the macbook gets hot.

    Rebooting leads to an apple logo and progress bar, but then stops at either a dark or light screen and requires another force shutdown or two before it boots up properly. 

     

    Might be a red herring but I often seem to have Reminders open.  I also have Busycal and 1Password.  All are latest versions.  I have a Samsung SSD.

     

    Any thoughts would be very welcome.

    Daniel

  • by F4had,

    F4had F4had Nov 21, 2015 9:26 AM in response to zcolbster
    Level 1 (0 points)
    Nov 21, 2015 9:26 AM in response to zcolbster

    There's a solution that worked for me, but not a good one.

     

    Go to System Settings > Energy Saver , uncheck the option: Put hard disks to sleep when possible.

     

    I hope Apple will fix this annoying bug soon.

  • by Charles Barnes,

    Charles Barnes Charles Barnes Nov 22, 2015 8:58 PM in response to F4had
    Level 1 (74 points)
    Nov 22, 2015 8:58 PM in response to F4had

    I am on a Mac Pro (Late 2013) running OS X El Capitan Ver 10.11.1

     

    My issue is that I am working on my computer and will walk away for an extended period on time. Sometimes I come back and the screen saver is swirling away and I go right back to work. Other times, however, I come back and the screen saver is frozen and the air venting from the top of the harddrive is exceeding hot. The only way to solve the problem is to do a hard restart of the computer. The vented air will be much cooler after the restart.

     

    This was an issue with the previous OS and continues to be an issue with El Capitan.

     

    (PS - Sorry. I just saw that this was a Mac Book Pro thread.)

  • by dinglebat,

    dinglebat dinglebat Nov 22, 2015 9:00 PM in response to zcolbster
    Level 1 (0 points)
    Nov 22, 2015 9:00 PM in response to zcolbster

    Same issue here. Using an external monitor, and about one in ten times after sleep, the screen comes up a complete shambles/jambles and the machine is frozen. I must shut down and restart. This started only after updating to El Capitan. I'm using a 2015 MacBook Pro.

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