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Helpful answers
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Nov 16, 2015 1:36 PM in response to ndzzby mario49,Hello ndzz,
After reviewing your post, It sounds like iTunes stopped working unexpectedly when you tried to sync. It looks like you have already done some troubleshooting. I would recommend you read this article, it may be able to help troubleshoot the issue.
Fix unexpected quits or launch issues in iTunes for Windows - Apple Support
Thank you for using Apple Support Communities.
Have a nice day. -
Nov 17, 2015 1:12 PM in response to ndzzby turingtest2,For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.
tt2
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Nov 28, 2015 11:22 PM in response to mario49by ndzz,hi mario, tried all the steps but i still cant fix this problem. it's getting annoying tbh anyway, thanks for your help
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Nov 28, 2015 11:27 PM in response to turingtest2by ndzz,hello there, i followed all the related steps but it still doesnt work. now everytime i open my itunes there are pop-outs that said "ATH.eve has stopped working", "Apple Push stopped working" and also "MobileDeviceHelper has stopped working". this is really really annoying all i want to do is syncing my songs please help!!!!
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Nov 29, 2015 2:05 AM in response to ndzzby turingtest2,Try the steps in the second box again. If you have a 64-bit system try the iTunes for Windows (64-bit - for older video cards) release. When it comes to reinstalling right-click on the downloaded setup file and use Run as Administrator.
tt2
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Nov 29, 2015 8:52 PM in response to turingtest2by ndzz,hi tt2, i tried the steps in box 2 and the same thing still happened thanks for your help tho
