Mosaicrogo
Level 1 (3 points)

Q: We could not complete your iTunes Store request.  The network connection could not be established.

After receiving the above response, an additional error is displayed.  We could not complete your iTunes Store request.  An unknown error occurred (-50). There was an error in the iTunes Store.  Please try again later.  I've received these responses for the past 3 hours.  I'm also getting an error on my iPhone (Cannot connect to iTunes Store).  Does anyone know what to do to resolve this issue?  Thanks.

Windows XP, iOS 6.1.3

Posted on Apr 16, 2013 7:55 PM

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Mosaicrogo

Q: We could not complete your iTunes Store request.  The network connection could not be established.

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  • Helpful answers

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  • by Sovithyea,Helpful

    Sovithyea Sovithyea Sep 23, 2013 6:03 AM in response to Mosaicrogo
    Level 1 (5 points)
    Sep 23, 2013 6:03 AM in response to Mosaicrogo

    I had the same problem these few days, but today I have found the solution. Just follow these steps because it works for me. I am not sure if it's going to work for you, but you should try:

     

    1. Open iTunes.
    2. On Mac OS X: From the iTunes menu, choose Preferences.
    3. On Windows PC: From the Edit menu, choose Preferences.
    4. Click the Parental Controls tab.
    5. Place a checkmark next to the option to disable the iTunes Store, and next to the option to Allow access to iTunes U
    6. Click OK.
    7. Open iTunes preferences again.
    8. Choose the Parental Controls tab.
    9. Remove the checkmark next to the option to disable the iTunes Store.
    10. Click OK.
    11. Test the issue.

    If resolved, it is possible the issue may return in the future. Look for updates to this article or apply future iTunes software updates for a permanent resolution.

    Good luck,

  • by tseven,

    tseven tseven Sep 25, 2013 10:55 AM in response to Sovithyea
    Level 1 (0 points)
    Sep 25, 2013 10:55 AM in response to Sovithyea

    Sovithyea wrote:

     

    I had the same problem these few days, but today I have found the solution. Just follow these steps because it works for me. I am not sure if it's going to work for you, but you should try:

     

    1. Open iTunes.
    2. On Mac OS X: From the iTunes menu, choose Preferences.
    3. On Windows PC: From the Edit menu, choose Preferences.
    4. Click the Parental Controls tab.
    5. Place a checkmark next to the option to disable the iTunes Store, and next to the option to Allow access to iTunes U
    6. Click OK.
    7. Open iTunes preferences again.
    8. Choose the Parental Controls tab.
    9. Remove the checkmark next to the option to disable the iTunes Store.
    10. Click OK.
    11. Test the issue.

    If resolved, it is possible the issue may return in the future. Look for updates to this article or apply future iTunes software updates for a permanent resolution.

    Good luck,

    These steps worked for me. I believe the key is disabling access to iTunes U as well.

    After re-enabling access, I signed into the iTunes store. After that everything worked fine.

     

    Thanks Sovithyea!

  • by Sovithyea,

    Sovithyea Sovithyea Sep 25, 2013 11:09 AM in response to tseven
    Level 1 (5 points)
    Sep 25, 2013 11:09 AM in response to tseven

    You're welcome!

  • by LLandie,

    LLandie LLandie Oct 4, 2013 4:16 PM in response to Sovithyea
    Level 1 (0 points)
    Oct 4, 2013 4:16 PM in response to Sovithyea

    I was receiving the same message when trying to access iRadio. This did the trick, thank you!

  • by MN Energy Guy,

    MN Energy Guy MN Energy Guy Oct 13, 2013 12:12 PM in response to Sovithyea
    Level 1 (0 points)
    Oct 13, 2013 12:12 PM in response to Sovithyea

    Sovithyea's solution worked for me as well.  Thank you.

  • by fjhtech,

    fjhtech fjhtech Oct 18, 2013 7:44 PM in response to Mosaicrogo
    Level 1 (0 points)
    Oct 18, 2013 7:44 PM in response to Mosaicrogo

    Same error here.  Can't purchase from either of my Macs tonight.  Been trying for about 2 hours.   Parental Controls toggle didn't work for me.

     

    I can ping itunes.apple.com and ax.apple.com 

     

    I can not ping alber.apple.com gs.apple.com or phobos.apple.com

     

    Can anybody else?  This may be a false trail. 

  • by MikeG,

    MikeG MikeG Oct 19, 2013 8:43 AM in response to tseven
    Level 1 (25 points)
    Oct 19, 2013 8:43 AM in response to tseven

    The Itunes U option worked for me as well. 

  • by Tred6822,

    Tred6822 Tred6822 Apr 29, 2014 11:56 AM in response to Mosaicrogo
    Level 1 (0 points)
    Apr 29, 2014 11:56 AM in response to Mosaicrogo

    Check if the time of your computer is right the update your internet time setting, That will solve the problem...

  • by Cadwallon1969,

    Cadwallon1969 Cadwallon1969 May 2, 2014 6:34 AM in response to Mosaicrogo
    Level 1 (0 points)
    May 2, 2014 6:34 AM in response to Mosaicrogo

    Check your firewall and anti-virus software. An update or something created a second entry which was blocked - unticked all fine!!! Also stuffed up my apple TV.

  • by chris21688,

    chris21688 chris21688 Jun 8, 2014 9:47 PM in response to Sovithyea
    Level 1 (0 points)
    Jun 8, 2014 9:47 PM in response to Sovithyea

    These steps worked for me Sovithyea.  Thank you so much!

  • by Thanar,

    Thanar Thanar Oct 20, 2015 10:05 AM in response to singerish
    Level 2 (290 points)
    Oct 20, 2015 10:05 AM in response to singerish

    Disable iTunes Store in Parental Controls

    Exit iTunes

    Launch iTunes, notice you cannot log into iTunes Store

    Exit iTunes

    Launch iTunes, enable iTunes Store in Parental Controls

    Exit iTunes

    Launch iTunes and log into iTunes Store.

     

    This did the trick.

  • by XSamuel,

    XSamuel XSamuel Oct 27, 2015 8:40 PM in response to Sovithyea
    Level 1 (0 points)
    Oct 27, 2015 8:40 PM in response to Sovithyea

    thx for detail instruction.

    this solved my problem

  • by jbeinlich,

    jbeinlich jbeinlich Nov 17, 2015 8:32 PM in response to Thanar
    Level 1 (0 points)
    Nov 17, 2015 8:32 PM in response to Thanar

    This worked perfect, thanks!

  • by GeorgeScott,

    GeorgeScott GeorgeScott Dec 15, 2015 6:44 PM in response to Sovithyea
    Level 1 (0 points)
    Dec 15, 2015 6:44 PM in response to Sovithyea

    I don't know how you figured this out, but this worked immediately for me after days of getting this error message and thinking the iTunes store was down. When I was able to get to the store on another computer, I knew something was up with this one, and googled the error message. This was one of the first things that showed up -- thanks!

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