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YunuMG
Level 1 (0 points)

Q: I cant update my mac to a new version beyond 10.7.5 and my appstore doesnt start up while I can still use the internet

I cant update my mac to a new version beyond 10.7.5 and my appstore doesnt start up while I can still use the internet. The mac is slow in processing I think I have a virus inside.

MacBook Pro (13-inch Late 2011), Mac OS X (10.7.5)

Posted on Nov 18, 2015 3:11 AM

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YunuMG

Q: I cant update my mac to a new version beyond 10.7.5 and my appstore doesnt start up while I can still use the internet

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  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Nov 18, 2015 4:55 AM in response to YunuMG
    Level 9 (52,118 points)
    Mac OS X
    Nov 18, 2015 4:55 AM in response to YunuMG

    A late 2011 MBP can run El Capitan.  You should be able to access the APP store.  Check your Internet connection or try a different location.

     

    It is very unlikely that you have a virus.  What symptoms are leading you to that conclusion?

     

    Download and post an Etrecheck report:

     

    http://www.etresoft.com/etrecheck

     

    Ciao.

  • by YunuMG,

    YunuMG YunuMG Nov 18, 2015 6:19 AM in response to OGELTHORPE
    Level 1 (0 points)
    Nov 18, 2015 6:19 AM in response to OGELTHORPE

    EtreCheck version: 2.6.3 (223)

    Report generated 11/18/15 2:44 PM

    Runtime 5:30

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

    Click the [Click to remove] links for help removing adware.

     

    Ignore known Apple failures: Disabled

     

    Hardware Information: (What does this mean?)

        MacBook Pro Intel Core i5, Intel Core i7, 13" (Early 2011)

        [Click for Technical Specifications]

        [Click for User Guide]

        MacBook Pro - model: MacBookPro8,1

        1 2.4 GHz Intel Core i5 CPU: 2-core

        4 GB RAM

                BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 678 - SN = 9G21205K3D3NC

     

    Video Information: (What does this mean?)

        Intel HD Graphics 3000 - VRAM: 384 MB

            Color LCD 1280 x 800

     

    System Software: (What does this mean?)

        OS X Lion 10.7.5 (11G63) - Time since boot: about 3 hours

     

    Disk Information: (What does this mean?)

        TOSHIBA MK5065GSXF disk0 : (500.11 GB) (Rotational)

            disk0s1 (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (103.05 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        MATSHITADVD-R   UJ-8A8   ()

     

    USB Information: (What does this mean?)

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: (What does this mean?)

        Apple, Inc. MacBook Pro

     

    Adware: (What does this mean?)

        Downlite, VSearch, Conduit, Trovi, MyBrand, Search Protect Adware! [Click to remove]

     

    Kernel Extensions: (What does this mean?)

            /Library/Application Support/Hotspot Shield

        [not loaded]    com.anchorfree.tun (1.1.1 - SDK 10.8) [Click for support]

     

            /System/Library/Extensions

        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.3.24) [Click for support]

        [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.24) [Click for support]

        [not loaded]    com.quark.driver.Tether (1.1.0d3 - SDK 10.4) [Click for support]

        [loaded]    com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6) [Click for support]

        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]

        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]

     

    Startup Items: (What does this mean?)

        HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork

        HWNetMgr: Path: /Library/StartupItems/HWNetMgr

        HWPortDetect: Path: /Library/StartupItems/HWPortDetect

        HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver

        StartOuc: Path: /Library/StartupItems/StartOuc

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: (What does this mean?)

        [loaded]    com.apple.AirPortBaseStationAgent.plist - Invalid signature!

        [loaded]    com.apple.SafariNotificationAgent.plist - /usr/libexec/SafariNotificationAgent: Executable not found!

        [failed]    com.apple.mrt.uiagent.plist

        [loaded]    com.apple.pcastuploader.plist - No signature!

        [loaded]    com.apple.xgridd.keepalive.plist - No signature!

        [loaded]    org.x.startx.plist - No signature!

     

    System Launch Daemons: (What does this mean?)

        [loaded]    com.apple.FileSyncAgent.sshd.plist - No signature!

        [loaded]    com.apple.NotificationServer.plist - No signature!

        [loaded]    com.apple.collabd.podcast-cache-updater.plist - No signature!

        [loaded]    com.apple.configureLocalKDC.plist - No signature!

        [loaded]    com.apple.efax.plist - No signature!

        [loaded]    com.apple.emlog.plist - No signature!

        [loaded]    com.apple.locate.plist - No signature!

        [loaded]    com.apple.pcastlibraryd.plist - No signature!

        [loaded]    com.apple.pcastuploader.plist - No signature!

        [loaded]    com.apple.periodic-daily.plist - No signature!

        [loaded]    com.apple.periodic-monthly.plist - No signature!

        [loaded]    com.apple.periodic-weekly.plist - No signature!

        [failed]    com.apple.xprotectupdater.plist [Click for details]

        [loaded]    org.amavis.amavisd.plist - No signature!

        [loaded]    org.amavis.amavisd_cleanup.plist - Invalid signature!

        [loaded]    org.cups.cupsd.plist - Invalid signature!

        [loaded]    org.ntp.ntpd.plist - No signature!

        [loaded]    ssh.plist - No signature!

     

    Launch Agents: (What does this mean?)

        [running]    HWPortCfg.plist [Click for support]

        [failed]    cn.com.zte.usbswapper.plist [Click for support]

        [running]    com.8b8b5c9fa2fad940.agent.plist [Click for support]

        [running]    com.hp.productresearch.plist [Click for support]

        [running]    com.rim.BBAlbumArtCacher.plist [Click for support]

        [running]    com.rim.BBLaunchAgent.plist [Click for support]

        [failed]    com.teamviewer.teamviewer.plist [Click for support] [Click for details]

        [failed]    com.teamviewer.teamviewer_desktop.plist [Click for support] [Click for details]

        [running]    com.trusteer.rapport.rapportd.plist [Click for support]

        [loaded]    org.macosforge.xquartz.startx.plist [Click for support]

     

    Launch Daemons: (What does this mean?)

        [running]    cn.com.zte.PPPMonitor.plist [Click for support]

        [loaded]    com.8b8b5c9fa2fad940.daemon.plist [Click for support]

        [running]    com.8b8b5c9fa2fad940.helper.plist [Click for support]

        [failed]    com.adobe.fpsaud.plist [Click for support] [Click for details]

        [loaded]    com.anchorfree.ajaxserver.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [running]    com.rim.BBDaemon.plist [Click for support]

        [failed]    com.teamviewer.teamviewer_service.plist [Click for support] [Click for details]

        [running]    com.trusteer.rooks.rooksd.plist [Click for support]

        [running]    com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist [Click for support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]

     

    User Launch Agents: (What does this mean?)

        [loaded]    Internet Everywhere [Click for support]

        [running]    com.facebook.videochat.[redacted].plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [loaded]    com.pia.pia_manager.plist [Click for support]

        [failed]    com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]

     

    User Login Items: (What does this mean?)

        Dropbox    Application  (/Applications/Dropbox.app)

        NETGEARGenie    Application  (/Applications/NETGEARGenie.app)

        ConnectService    Application  (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)

     

    Other Apps: (What does this mean?)

        [running]    [0x0-0x1d01d].org.mozilla.firefox

        [running]    [0x0-0x26026].com.pia.privateinternetaccess.launcher

        [running]    [0x0-0x46046].com.etresoft.EtreCheck

        [running]    [0x0-0xb00b].com.arcsoft.Daemon

        [running]    [0x0-0xf00f].com.getdropbox.dropbox

        [running]    com.hp.devicemonitor

     

    Internet Plug-ins: (What does this mean?)

        FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.1

        Flash Player: Version: 19.0.0.185 - SDK 10.6 Cannot contact Adobe

        SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

        Unity Web Player: Version: UnityPlayer version 5.2.0f3 - SDK 10.6 [Click for support]

        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

        JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

     

    Safari Extensions: (What does this mean?)

        iTube Studio

     

    3rd Party Preference Panes: (What does this mean?)

        Flash Player  [Click for support]

        Perian  [Click for support]

        Rapport  [Click for support]

     

    Time Machine: (What does this mean?)

        Time Machine not configured!

     

    Top Processes by CPU: (What does this mean?)

             3%    WindowServer

             1%    ConnectService

             1%    firefox

             1%    fontd

             0%    ruby(2)

     

    Top Processes by Memory: (What does this mean?)

        1.07 GB    firefox

        57 MB    mds

        45 MB    WindowServer

        41 MB    mdworker(2)

        41 MB    ruby(2)

     

    Virtual Memory Information: (What does this mean?)

        666 MB    Free RAM

        3.35 GB    Used RAM

        1.95 GB    Swap Used

     

    Diagnostics Information: (What does this mean?)

        Nov 18, 2015, 11:42:32 AM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-18-114232_[redacted].crash

        Nov 18, 2015, 11:42:32 AM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-18-114232_[redacted].cra sh

        Nov 18, 2015, 11:03:39 AM    /Library/Logs/DiagnosticReports/NETGEARGenie_2015-11-18-110339_[redacted].hang

        Nov 18, 2015, 11:00:03 AM    Self test - passed

        Nov 18, 2015, 10:24:03 AM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-18-102403_[redacted].crash

        Nov 18, 2015, 10:24:03 AM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-18-102403_[redacted].cra sh

        Nov 17, 2015, 08:01:47 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-17-200147_[redacted].crash

        Nov 17, 2015, 08:01:47 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-17-200147_[redacted].cra sh

        Nov 17, 2015, 08:00:20 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-17-200020_[redacted].crash

        Nov 17, 2015, 08:00:20 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-17-200020_[redacted].cra sh

        Nov 17, 2015, 08:00:18 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-17-200018_[redacted].crash

        Nov 17, 2015, 08:00:18 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-17-200018_[redacted].cra sh

        Nov 17, 2015, 03:34:21 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-17-153421_[redacted].crash

        Nov 17, 2015, 03:34:21 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-17-153421_[redacted].cra sh

        Nov 17, 2015, 02:26:43 PM    ~/Library/Logs/DiagnosticReports/pia_tray_2015-11-17-142643_[redacted].crash

        Nov 17, 2015, 12:56:59 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-17-125659_[redacted].cra sh

        Nov 17, 2015, 12:56:59 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-17-125659_[redacted].crash

        Nov 17, 2015, 12:56:55 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-17-125655_[redacted].crash

        Nov 17, 2015, 12:56:55 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-17-125655_[redacted].cra sh

        Nov 16, 2015, 09:37:28 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-16-213728_[redacted].crash

        Nov 16, 2015, 09:37:28 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-16-213728_[redacted].cra sh

        Nov 16, 2015, 08:02:13 PM    ~/Library/Logs/DiagnosticReports/pia_tray_2015-11-16-200213_[redacted].crash

        Nov 16, 2015, 08:01:58 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-16-200158_[redacted].crash

        Nov 16, 2015, 08:01:58 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-16-200158_[redacted].cra sh

        Nov 16, 2015, 08:01:54 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-16-200154_[redacted].cra sh

        Nov 16, 2015, 08:01:54 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-16-200154_[redacted].crash

        Nov 16, 2015, 08:01:45 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-16-200145_[redacted].crash

        Nov 16, 2015, 08:01:45 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-16-200145_[redacted].cra sh

        Nov 16, 2015, 10:22:26 AM    /Library/Logs/DiagnosticReports/NETGEARGenie_2015-11-16-102226_[redacted].hang

        Nov 16, 2015, 10:17:55 AM    ~/Library/Logs/DiagnosticReports/pia_tray_2015-11-16-101755_[redacted].crash

        Nov 16, 2015, 09:59:34 AM    ~/Library/Logs/DiagnosticReports/updatechecker_2015-11-16-095934_[redacted].cra sh

        Nov 14, 2015, 03:01:23 AM    /Library/Logs/DiagnosticReports/Kernel_2015-11-14-030123_[redacted].panic [Click for details]