Kjzee

Q: My iPhone stops playing music when taking photos?!

HI there...

 

My iPhone 6S seems to stop playing music both from iTunes or Spotify when I open the camera to take a photograph. I assumed there would be some obvious way to allow it to continue playing. It's a bit annoying to be honest! I just want to continue listening to my music whilst taking photogrsphs...

 

I can't find anything on the web... Or on here... Can't find anything on the phone... It didn't happen with my iPhone 5...

 

If anybody knows anything or has any idea if this is actually a design feature or just annoying I'd appreciate any advice!

 

Cheers!

 

Kev

 

iphone 6S iOSX 9.0.1

Posted on Sep 25, 2015 2:21 PM

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Q: My iPhone stops playing music when taking photos?!

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  • by Liese Schwarz,

    Liese Schwarz Liese Schwarz Oct 27, 2015 7:32 AM in response to Kjzee
    Level 4 (2,364 points)
    Oct 27, 2015 7:32 AM in response to Kjzee

    Here's an update: The Senior Apple dude phoned me back for some clarification of some details (at the request of the engineers), and over the weekend contacted again and I sent captured video from the phone (showing how the podcast stops playing when the camera opens) as well as the diagnostic logs from that session on the phone to Apple. So they do appear to be working on the problem actively.

     

    Oddly, I am now able to use the camera whilst on a voice call - that was not possible before (the camera not working when on a phone call was the first part of this issue that I noticed). I haven't updated software (there haven't been any updates released) during the time the camera went from not working during a phone call to working during a phone call, so it's not clear how THAT happened.

     

    But the main part of the problem persists: opening the camera (or most apps that use the camera - Instagram, Facebook, etc) will stop audio playback, even with Live Photo turned off.

     

    Apple's on it, though, from what I have experienced with the follow-up from Senior Apple Dude! I expect an update will follow...

  • by dogratt,

    dogratt dogratt Oct 27, 2015 7:28 AM in response to Liese Schwarz
    Level 1 (0 points)
    Oct 27, 2015 7:28 AM in response to Liese Schwarz

    Thanks for the update. I had no idea about the conflict between the camera and voice calls as well. I'll try testing it out later on my phone.

  • by lemur90,

    lemur90 lemur90 Nov 4, 2015 10:10 PM in response to Kjzee
    Level 1 (0 points)
    Nov 4, 2015 10:10 PM in response to Kjzee

    +1 Totally an annoying bug.

  • by nkbush1787,

    nkbush1787 nkbush1787 Nov 13, 2015 5:37 AM in response to Kjzee
    Level 1 (0 points)
    Nov 13, 2015 5:37 AM in response to Kjzee

    I feel the "stopping audio" while camera is open is foolish!  I, too, go walking around, and love taking photos, and I do listen to music sometimes while doing so.  What's funny, is that when I open Flickr and Snapchat's camera, the music DOESN'T stop, but because of the "Live" feature, that is as useless to me as the HTC EVO 3D's 3D camera was.  The Live feature actually annoys me, and it just takes more space on your phone, when it's accidentally turned on, and when zooming in on the photos, it's annoying, as it tries to play the "live" portion of it depending on how you touch it.

     

    PLEASE, Apple...put the option back on to have music while we take photos when "Live" is off!  I don't see why you can come up with this ever so advanced technology, but can't simply give us the option to have the music while taking photos!  It's like Costco making you select from one or two brands of a product to purchase, even though they have the power to sell ten different brands!  Complying with this is irritable!

  • by Urethanes,

    Urethanes Urethanes Nov 13, 2015 12:16 PM in response to Kjzee
    Level 1 (0 points)
    Nov 13, 2015 12:16 PM in response to Kjzee

    I Hope they fix it soon. It's very annoying each time your music stops when you switch on the camera    

  • by Urethanes,

    Urethanes Urethanes Nov 13, 2015 12:18 PM in response to nkbush1787
    Level 1 (0 points)
    Nov 13, 2015 12:18 PM in response to nkbush1787

    Completely agree! Please Apple, bring back this basic feature! I actually miss my iPhone 5 because of this annoying glitch .. :-(

  • by Timothy Dz,

    Timothy Dz Timothy Dz Nov 18, 2015 6:35 AM in response to Kjzee
    Level 1 (0 points)
    Nov 18, 2015 6:35 AM in response to Kjzee

    This was the first thing I noticed when I upgraded from my iPhone 5s to the 6s. I listen to podcasts while I work and I constantly have to take pictures for my job. This is extremely aggravating and needs to be fixed!!

  • by BlessingCarl,

    BlessingCarl BlessingCarl Nov 20, 2015 3:55 PM in response to Kjzee
    Level 1 (0 points)
    Nov 20, 2015 3:55 PM in response to Kjzee

    I'm on brand new 6s with iOS 9.1 and it's getting unbearably annoying  to have the playback cut off each time i want to take a simple picture . Please Apple, change this behaviour on the next update!

  • by dougmenuez,

    dougmenuez dougmenuez Nov 22, 2015 9:27 AM in response to Chérie Amour
    Level 1 (0 points)
    Nov 22, 2015 9:27 AM in response to Chérie Amour

    Completely agree. This is a standard feature since the first phone. Why go backward? I use it every day and it also fails to shoot when you are using phone apps like What'sApp, it pauses the call while you shoot. As I'm a photographer i see images all the time and if I happen to see one while jogging and listening to music I need this feature to work. No need for people to comment on issues unrelated to their needs, or limited worldview.

  • by BlessingCarl,

    BlessingCarl BlessingCarl Nov 22, 2015 1:53 PM in response to dougmenuez
    Level 1 (0 points)
    Nov 22, 2015 1:53 PM in response to dougmenuez

    And  it doesn't even resume playback after switching out of the camera app. The original source of audio must be reopened, and playback resumed manually. Please!

  • by lederermc,

    lederermc lederermc Nov 22, 2015 4:57 PM in response to Kjzee
    Level 1 (13 points)
    Nov 22, 2015 4:57 PM in response to Kjzee

    Spent 30 minutes with Apple chat support.  It's a design feature due to LIVE Photos mode on iPhone 6s.  This has alway happened in Video mode only.  I files a complaint at the feedback site. http://www.apple.com/feedback/iphone.html

  • by Urethanes,

    Urethanes Urethanes Dec 1, 2015 9:07 AM in response to Kjzee
    Level 1 (0 points)
    Dec 1, 2015 9:07 AM in response to Kjzee

    Is anything happening on this? I am truly fed up of this glitch. I miss my previous iPhone 5 so much - just because of this feature! Music stopping on switching on the camera, is extremely frustrating.

     

    Apple, please fix this - please!!

  • by lederermc,

    lederermc lederermc Dec 1, 2015 9:23 AM in response to Urethanes
    Level 1 (13 points)
    Dec 1, 2015 9:23 AM in response to Urethanes

    Starred post at top of this thread reports Apple will be fixing it in update to come.

  • by Liese Schwarz,

    Liese Schwarz Liese Schwarz Dec 1, 2015 9:29 AM in response to lederermc
    Level 4 (2,364 points)
    Dec 1, 2015 9:29 AM in response to lederermc

    That "starred post" you mention is pretty meaningless - 2 months old, didn't give any details about HOW he "got my phone working again," and many of the Apple interactions reported since then have reflected a different attitude from Apple.

     

    I am not at all reassured by that post.

  • by Gordon IV,

    Gordon IV Gordon IV Dec 7, 2015 4:42 PM in response to Kjzee
    Level 1 (0 points)
    Dec 7, 2015 4:42 PM in response to Kjzee

    Just piling on to say that I hope this issue is resolved.

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