Kingmotoman39

Q: Songs are greyed out on Music app

I will buy music on my MacBook on itunes, and when I sync my phone, some of the music on the Music app will be blacked out, and can only be played when I am connected to wifi. How can I fix this?

iPhone 6 Plus

Posted on Nov 16, 2015 10:36 PM

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Q: Songs are greyed out on Music app

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  • by alex_h1,

    alex_h1 alex_h1 Nov 18, 2015 7:49 AM in response to Kingmotoman39
    Community Specialists
    Nov 18, 2015 7:49 AM in response to Kingmotoman39

    Hello Kingmotoman39,

    Thanks for using Apple Support Communities.

     

    I see that you have an Apple Music subscription, and any music on your device will only play when connected to Wi-Fi.  This indicates that you need to make the music available offline by following the directions in below.

     

    Save songs, albums, and playlists to listen to offline

    You can save songs, albums, or playlists to listen to when you're not connected to the Internet.* You must save songs, albums, or playlists on each device that you want to use for offline listening.

    *You can save music offline on up to 10 devices. These songs are accessible only during your Apple Music membership.

    On your iPhone, iPad, or iPod touch

    1. In the Music app, find the item that you want to save.
    2. Tap the More Options icon   to the right of the song, album, or playlist name.
    3. Tap Make Available Offline.

    Songs and albums appear under My Music > Library. Playlists appear under My Music > Playlists.

    On your Mac or PC

    1. In iTunes, find the item that you want to save in the My Music or Playlists tab. You can't save items to listen to offline from the iTunes Store.
    2. Click the cloud icon to the right of the song's name, on the album cover, or to the right of the playlist's name.

    Songs and albums appear under the My Music tab. Playlists appear in the Playlists tab, under Apple Music Playlists in the sidebar.

    View just songs, albums, and playlists that you saved to listen to offline

    • iPhone, iPad, and iPod touch: In the My Music tab, tap Library. Then tap any of the different views (Artists, Albums, etc.), and turn on Only Offline Music. A message that says "Showing only music on this [device]. Show All Music." appears at the top of the screen. Tap Show All Music to see all of your music.
    • Mac: In iTunes, from the menu bar at the top of your computer screen, choose View > Only Offline Music. A message that says "Showing only music on this computer. Show all music." appears at the top of the screen. Click "Show all music" to see all of your music.
    • Windows: Hold down the Control and B keys on your keyboard to open the iTunes menu bar. Choose View > Only Offline Music. A message that says "Showing only music on this computer. Show all music." appears at the top of the screen. Click "Show all music" to see all of your music.

    Add music from the Apple Music catalog to your library on your iPhone, iPad, iPod touch, Mac, or PC

     

     

    Have a good one.