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sannie12345

Q: OS X El Capitan .i upgraded then cant use my printer hp deskjet 5552

OS X El Capitani upgraded then cant use my printer hp deskjet 5552

Mac OS X version 10.6.8, Mac OS X (10.6.8)

Posted on Oct 24, 2015 6:19 AM

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Q: OS X El Capitan .i upgraded then cant use my printer hp deskjet 5552

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  • by Eric Root,Solvedanswer

    Eric Root Eric Root Oct 24, 2015 11:41 AM in response to sannie12345
    Level 9 (70,061 points)
    iTunes
    Oct 24, 2015 11:41 AM in response to sannie12345

    Have you checked the HP website for an updated driver. Try deleting the printer and adding it back in Print & Scan.

  • by DavidPBarr,

    DavidPBarr DavidPBarr Nov 15, 2015 2:06 AM in response to sannie12345
    Level 1 (0 points)
    Nov 15, 2015 2:06 AM in response to sannie12345

    I have a similar problem, when I upgraded to 10.11 I could no longer print at all. This upgrade has is flawed. I deleted all printers, redownloaded the drivers, reset the print system - nothing.  Spent over three hours with a senior support guy - nothing.

     

    I'm using a different printer, the HP Photosmart C5280 so it's not just one HP printer model that's affected. Really Apple can you and HP not sort this out BEFORE RELEASE rather than frustrating perhaps thousands of loyal customers.

  • by DavidPBarr,

    DavidPBarr DavidPBarr Nov 19, 2015 3:03 AM in response to sannie12345
    Level 1 (0 points)
    Nov 19, 2015 3:03 AM in response to sannie12345

    Let's make a list of all those HP printers no longer working after upgrading to El Capitan 10.11.

     

    So far

     

    HP Photosmart C5280

    HP 2600 laser

    HP Office Jet Pro 8600 Plus

    HP Deskjet 5552

     

    copy the list, add your printer, use reply and post. This will keep the list growing.