Arkog
Level 1 (0 points)

Q: Safari 9.0.1 does not open in Mac OS 10.9.5

Hi,

 

after installing the latest version of Safari (9.0.1) through the Apple Store, Safari will not open, at all. Instead I receive an error message that says something like (translating from spanish):

 

"Safari could not open due to a problem.

Contact the developer and make sure Safari is compatible with your version of OS X. The application might require to be re-installed."

 

I have the latest version of Mavericks installed (10.9.5) and I also installed all latest security updates. Safari 9.0 was running perfectly fine (still is in my laptop with same OS version). I re-started the computer a few times, same problem. I re-started in secure mode and same problem. I manually erased the Extensions from the Library, same problem.

 

Did anyone have the issue? Given that the issue is with Safari, I expect it to be compatible with OS 10.9.5, otherwise it would not have been listed in my updates in the Apple Store. How could I try to re-install Safari 9.0.1 from the Apple Store? Or, how to re-install Safari 9.0 that was correctly working?

 

Best.

iMac (21.5-inch, Late 2012), OS X Mavericks (10.9.5)

Posted on Nov 17, 2015 7:02 AM

by Arkog,Solvedanswer
Arkog Arkog
Level 1 (0 points)
A:

Actually, as I was hoping the update to Safari 9.0.2, released on 08.12.2015 solved the problem. I didn't need to re-install everything from scratch (phew!).

 

Thanks for your help guys.

Posted on Dec 19, 2015 3:21 AM

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Arkog

Q: Safari 9.0.1 does not open in Mac OS 10.9.5

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  • Helpful answers

  • by Jason L,

    Jason L Jason L Nov 18, 2015 1:04 PM in response to Arkog
    Community Specialists
    Nov 18, 2015 1:04 PM in response to Arkog

    Hi there Arkog,

    Welcome to Apple Support Communities.

     

    If I understand correctly, there's an issue with Safari not launching as expected on your iMac. If you haven't already, take a look at the article linked below and try the troubleshooting tips that it provides:

    If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

     

    If the issue persists, this article will walk you through the process of reinstalling Safari and OS X.

    Get the latest version of Safari for your Mac - Apple Support

     

    Ciao.

  • by Arkog,

    Arkog Arkog Nov 19, 2015 3:07 AM in response to Jason L
    Level 1 (0 points)
    Nov 19, 2015 3:07 AM in response to Jason L

    Hi Jason,

     

    thanks for the effort. In relation to the first link you send, Safari will not open at all so I cannot access Safari's preferences pane to dissable the extensions. I manually removed the extensions from ~/Library/Safari/Extensions but it has no effect. Interestingly, the ~/Library/Internet Plug-ins folder is empty, so nothing to be reomoved from there. I think that is weird because I use other browsers too and Plug-ins are working, unless they install the plug-ins independently.

     

    In respect to the second help guide the problem is, I already updated Safari to its latest version 9.0.1 so for the App Store app, the latest Safari is already installed. If Safari were a purchased program that would not be a problem because you can always re-download and re-install the app from the "Purchased" tag. However, as Safari is part of the OS the App Store does not allow to re-download and re-install OS components nor its updates. I love the idea of the App Store but its functionality is too limited. It does not allow to re-install critical pieces, nor to revert to previous versions. It neither allows you access to the repository with all the current and previous versions.

     

    I have a developer account. Do you know if I can access such a repository in the developer area to re-download and re-install Safari from scratch?

     

    Otherwise, I guess that my only solution for now is to wait until the next update (Safari 9.0.2) appears in the App Store and cross fingers that it will work.

     

    Best.

  • by Eric Root,

    Eric Root Eric Root Nov 19, 2015 6:53 AM in response to Arkog
    Level 9 (70,176 points)
    iTunes
    Nov 19, 2015 6:53 AM in response to Arkog

    Safari Corruption       See post by Linc Davis

  • by Arkog,

    Arkog Arkog Nov 20, 2015 2:12 AM in response to Eric Root
    Level 1 (0 points)
    Nov 20, 2015 2:12 AM in response to Eric Root

    Hi Eric,

     

    thanks for the link. I followed the steps in that post but…  really nothing. Safari will not even get started. I noticed that the self-generated crash report starts like with the following:

     

    –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ––––

    Process:     Safari [618]
    Path:        /Applications/Safari.app/Contents/MacOS/Safari
    Identifier:  com.apple.Safari
    Version:     ???
    Build Info:  WebBrowser-7537086002007002~1
    Code Type:   X86-64 (Native)

    Parent Process:  launchd [303]

    Responsible: Safari [618]
    User ID:     501

     

    Date/Time:   2015-11-20 10:38:57.434 +0100
    OS Version:  Mac OS X 10.9.5 (13F1134)

    Report Version:  11

    Anonymous UUID:  244A4D2A-7270-08A0-591A-4080CE7CBB8B

     

    Crashed Thread:  0

     

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000002, 0x0000000000000000

     

    Application Specific Information:

    dyld: launch, loading dependent libraries, ignoring DYLD_* env vars

    –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ––––––

     

    It says "version: ???" So, maybe something went wrong during the installation of the update to Safari 9.0.1 and it was not completed. That is why I think I would need to re-install Safari from scratch. But in the era of the App Store, there is no recovery disk and no way to find an original installer file anywhere.

     

    Best.

  • by Eric Root,

    Eric Root Eric Root Nov 20, 2015 8:42 AM in response to Arkog
    Level 9 (70,176 points)
    iTunes
    Nov 20, 2015 8:42 AM in response to Arkog

    You are welcome. Since Safari is part of the OS, you need to reinstall the OS.

     

    Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair Disk and Repair Permissions until you get no errors. Then re-install the OS.

     

    OS X Recovery

     

    OS X Recovery (2)

  • by Arkog,Solvedanswer

    Arkog Arkog Dec 19, 2015 3:21 AM in response to Arkog
    Level 1 (0 points)
    Dec 19, 2015 3:21 AM in response to Arkog

    Actually, as I was hoping the update to Safari 9.0.2, released on 08.12.2015 solved the problem. I didn't need to re-install everything from scratch (phew!).

     

    Thanks for your help guys.