clément_90
Level 1 (0 points)

Q: volume/luminosity volume lost

Hello,

I lost volume and luminosity buttons on my macbook air. They were working well until this week. I also have an issue with the set up of my "click" and "right click". Normally I use the bottom right corner of my trackpad for the right click but I still need to use a double-fingers click to do so. Same for "touch for click". It doesn't work anymore.

Anyone having the same issue? Is that an OS X issue or material?

 

Thanks!

Clement

MacBook Air, OS X Yosemite (10.10.5)

Posted on Nov 19, 2015 4:36 AM

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clément_90

Q: volume/luminosity volume lost

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  • by pedro d,

    pedro d pedro d Nov 20, 2015 1:15 PM in response to clément_90
    Community Specialists
    Nov 20, 2015 1:15 PM in response to clément_90

    Hello there, Clement.

     

    It seems you're having a few issues with the built-in keyboard and trackpad on your MacBook Air. The following Knowledge Base article offers some great steps to try for troubleshooting keyboard and trackpad issues:

     

    If your Apple wireless mouse, keyboard, or trackpad aren‘t working as expected

     

     

    Your mouse or trackpad doesn't track as expected

    Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces; however, if tracking issues occur, try these options:

    • Choose System Preferences from the Apple menu, then choose Mouse. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
    • Try using a different surface to see if the tracking improves.
    • Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
    • If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.

    Learn more about what to do if your trackpad isn't tracking correctly.

    {...}

    Your keyboard has one or more keys that don't respond

    Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

    1. Choose System Preferences from the Apple menu, then select Language & Text.
    2. Select Input Sources.
    3. Select the Keyboard & Character Viewer checkbox.
    4. Enable the input source for the keyboard layout you're testing by selecting the checkbox next to it.
    5. Make sure that "Show Input menu in menu bar" is enabled.
    6. Choose Show Keyboard Viewer from the Input menu in the menu bar.  
    7. The Keyboard Viewer showing the keyboard layout appears on your display.
    8. Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.

    Notes:

    • If the mouse keys feature in the Universal Access System Preferences pane is enabled, many of the keyboard keys may not respond as expected.
    • If issues persist, try starting up your Mac in single-user mode to see whether a software issue is causing the issue.

     

    Thanks for being a part of Apple Support Communities.

     

    Kind Regards.

  • by clément_90,

    clément_90 clément_90 Nov 23, 2015 1:21 AM in response to pedro d
    Level 1 (0 points)
    Nov 23, 2015 1:21 AM in response to pedro d

    Thanks Pedro for the prompt answer.

    When I use the keyboard user, pressing on F11, it shows me the desk screen, touching "Fn" or not. It seems that all the set up I made for the keyboard are not taken into account. I tried also the single-user mode and issues are still there.


    Thank you

    Clement

  • by pedro d,

    pedro d pedro d Nov 28, 2015 1:42 PM in response to clément_90
    Community Specialists
    Nov 28, 2015 1:42 PM in response to clément_90

    Hello again, clement.

     

    Thanks for the follow up on your issue. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

     

    Regards.