Q: My MacBook's FaceTime HD Camera is "Not Connected"
Hey,
So for a past week my camera hasn't been working. I thought nothing much about it and just assumed it would be fixed later.
Specs are below:
The camera is not working in every single application I have tried... (FaceTime, Photo Booth, & Skype). These (three) applications are all running their latest versions.
Skype:
The camera never, I guess, in a way starts up.
Photo Booth:
So according to this the camera is not "connected".
FaceTime:
Whenever I try to FaceTime off my computer, it will just say "Call Failed".
It is installed:
So I have checked, and in System Profiler (now called System Information), under USB the camera is installed. (> About This Mac > Overview > System Report > Hardware > USB > USB 2.0 Bus).
I would appreciate any help available on this matter! Thanks to anyone who is willing to help. I appreciate everything you can provide.
Cheers,
Noah
MacBook Pro, OS X El Capitan (10.11.1)
Posted on Nov 7, 2015 11:44 AM
One of these will fix your camera problem:
(1) If restarting your Mac doesn't fix the problem,
(2) use Apple's http://support.apple.com/kb/HT2090.
(BTW - The Troubleshooting article calls the camera an "iSight". However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of your built-in camera, the same info and troubleshooting applies.)
Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account. Do NOT use the "Guest" account for this test. If you do not have more than one user account for the testing, create a new one now. If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.
A "Standard" user account is all you need for testing.
(3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive. Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.
(4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.
Message was edited by: EZ Jim
Posted on Nov 12, 2015 5:50 PM




