HT204040: Wireless carrier support and features for iPhone in Europe
Learn about Wireless carrier support and features for iPhone in Europe
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All replies
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Helpful answers
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Nov 22, 2015 12:06 PM in response to Rabittkillerby imobl,★HelpfulThose SMS are needed to activate iMessage and FaceTime. If you are using a supported
wireless provider, there will be no charge. Evidently Vodaphone Portugal is not a
supported wireless provider.
You have 3 choices: pay for the SMS required for activation, or don't
use FaceTime/iMessage, or use a supported provider.
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Nov 22, 2015 12:08 PM in response to imoblby Rabittkiller,I would agree with you... but vodafone Portugal is in fact a supported wireless provider..
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Nov 22, 2015 12:30 PM in response to Rabittkillerby imobl,If vodaphone Portugal is a supported wireless provider, then they should
not be charging you for the SMS to activate FaceTime/iMessage. That is part
of the deal to qualify as a supported provider.
You need to escalate the charges with vodaphone Portugal.
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Nov 22, 2015 12:34 PM in response to imoblby Rabittkiller,Thanks for the reply imobl ill try to sort things out
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Nov 24, 2015 4:59 AM in response to Rabittkillerby Rocrem,Hello,
I'm facing similar problem . . . My wife and myself have both an iPhone 5, with same OS 9.1 and same settings, same provider (Proximus).
I'm charged a few times each month for activation sms sent to UK concerning FaceTime an Messages. My wife was charged only at the first use of the iPhone.
My provider also says that the problem is due to Apple, not to him. I finally discovered that they are right !
Since Apple's OS 9, when using Messages on several devices (iPhone, iMac, PowerBook, iPad, etc), you need to re-activate the iPhone (enter login and password) nearly every time after you used Messages on another device ! This activating is on billed !
Until now I never got an answer from Apple to this problem :-(
May be because not enough people are complaining about this story ?
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Nov 24, 2015 6:59 AM in response to Rocremby Rabittkiller,Basically, what will happen is if you want to keep using your iphone you will have to pay for each one of those messages, no matter how many.. because noone will take responsibility for it.
We customers are basically being forced to pay for a service that should be free or even if not, should be well documented while buying an Iphone or making a contract with our provider.
Clearly, this a deceiving matter in which either Apple or the Providers are "stealing" from under our noses.
I've never felt this way about a company before, but one thing i really don't appreciate is checking my bills report and noticing i have a couple of messages charged which i did not sent.
Therefore, the only way to get things cleared, from my point of view, is to sue one of the companies and waste time and money, this is basically for someone to look over your case (neither Apple or provider wants to check this for you).. or you either ditch iphone and move on or keep with the aleatory charges.
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Nov 24, 2015 7:13 AM in response to Rabittkillerby Rocrem,Concerning my case, the problem appeared with OS 9
And is linked with the use of Messages and/or FaceTime on several devices.
OS 9 and 9.1 requests a new activating after each use of Messages on an other device than the iPhone.
This is clearly an APPLE problem ! Not a provider problem. It's the OS who lost the registering, and who sends a new sms to UK.
As long not enough consumer complain about this "money steeling", apple will not correct this wrong behaviour.
A solution would be not to buy iPhones anymore, and buy a i.e. a Samsung ;-)
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Jan 6, 2016 7:11 AM in response to Rocremby miamate,This is happening to me and my partner in Argentina. There are no companies listed as supported in Argentina. Has Apple fixed this problem yet?
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Feb 26, 2016 8:39 AM in response to imoblby Anks88,Hi, can u tell me where i can find that information? ("If you are using a supported wireless provider, there will be no charge.") I mean from apple. I have that problem also, my provider is supported but they are charging me every activation. So i can try to fix this problem with them. They are on the list but i cant just tell them that they cant charge me bacause they are on the list.