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cmplt

Q: Please help

I am really frustrated.  My mac has pop ups and all kinds of things going on.  I don't download anything from the internet really and all I can think is that I worked with a producer who gave me a hard drive that must have had something on it.

The frustrating part - is that I have no idea what to do for a virus and my computer is my lively hood. 

 

Every virus protecting software - I check the mac/apple community first and the only thing that is said 10,000times is that MAC does not get viruses and is perfect by itself... but my mac is not perfect.  I have pop ups - and big letters across my computer that keep saying I need to call xxx-xxx-xxxx number cause I have a virus. 

I have been using mac for about 5 years and have every products I could possibly have that is MAC - but I have never been more frustrated with it.  and I don't know what to do.  Can someone please advise what to do?  I have been reading forum after forum for 2 months now...   every single one of these forums says- "don't run this... its spyware".... don't run that..  its spyware.... or malware or adware.  But not one of them says what to do?  Other than Macs dont need it ... my mac needs something...

 

even as I am typing this - these are the pop ups that are coming up.  Also getting something that says I have a "Man in the middle"  error.

 

Does anyone know what TO DO?   Please. 

Happy to pay, I dont care, I am desperate and just need this fixed.   I tried to contact a company called IREVAL to work on my mac as a referral  - they have been wishy washy and have not returned emails... etc...   I just need something. 

 

Thanks

 

======== in just the time it took me to type this discussion- I got all 3 of these ==========================

http://brand-discounts.com/us/apple.php?engsec=3&target=apple.com&domain=discuss ions.apple.com

http://mackeeperapp3.mackeeper.com/landings/123.1/?affid=mzb_206.2123007.1448157 868.2.mzb&utm_source=nvrbl&utm_medium=cp… <http://mackeeperapp3.mackeeper.com/landings/123.1/?affid=mzb_206.2123007.1448157 868.2.mzb&utm_source=nvrbl&utm_medium=cpi&utm_campaign=mk_nvrbl_tr1_cpi_alert&ut m_term=&utm_content=&userDefiner=mzb_2304&trt=29_351451156&alert=13&tid_ext=5242 21;5217114089;>

From “http://com---macupdate.info”:VIRUS FOUND

 

The last website you visited has infected your Mac with a virus.

 

Press OK to begin the repair process.

================================================================================ ==========

I saw a Youtube video that said this is how you can check if you really have a virus or not... if you get returned info it means you do.   This is what I got.  Thanks,

 

Last login: Sat Nov 21 17:40:48 on console

(My Name)-MacBook-Pro:~ NAME$ defaults read/Applications/Safari.app/Contents/Info LSEnvironment

Command line interface to a user's defaults.

Syntax:

 

'defaults' [-currentHost | -host <hostname>] followed by one of the following:

 

  read                                 shows all defaults

  read <domain>                        shows defaults for given domain

  read <domain> <key>                  shows defaults for given domain, key

 

  read-type <domain> <key>             shows the type for the given domain, key

 

  write <domain> <domain_rep>          writes domain (overwrites existing)

  write <domain> <key> <value>         writes key for domain

 

  rename <domain> <old_key> <new_key>  renames old_key to new_key

 

  delete <domain>                      deletes domain

  delete <domain> <key>                deletes key in domain

 

  import <domain> <path to plist>      writes the plist at path to domain

  import <domain> -                    writes a plist from stdin to domain

  export <domain> <path to plist>      saves domain as a binary plist to path

  export <domain> -                    writes domain as an xml plist to stdout

  domains                              lists all domains

  find <word>                          lists all entries containing word

  help                                 print this help

 

<domain> is ( <domain_name> | -app <application_name> | -globalDomain )

         or a path to a file omitting the '.plist' extension

 

<value> is one of:

  <value_rep>

  -string <string_value>

  -data <hex_digits>

  -int[eger] <integer_value>

  -float  <floating-point_value>

  -bool[ean] (true | false | yes | no)

  -date <date_rep>

  -array <value1> <value2> ...

  -array-add <value1> <value2> ...

  -dict <key1> <value1> <key2> <value2> ...

  -dict-add <key1> <value1> ...

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Nov 22, 2015 9:08 AM

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Q: Please help

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  • Helpful answers

  • by Johnathan Burger,

    Johnathan Burger Johnathan Burger Nov 22, 2015 3:43 PM in response to cmplt
    Level 6 (16,099 points)
    Nov 22, 2015 3:43 PM in response to cmplt

    You do not have a virus or malware.

    You most likely have gone to a site that is hosting an ad that is using javascript to cause the pop-up on your screen.

    Force close safari.

    Restart safari by holding the shift key as you open it.

    Clear your browsing history and stop going to the site that is causing this.

  • by cmplt,Solvedanswer

    cmplt cmplt Nov 23, 2015 7:48 AM in response to Johnathan Burger
    Level 1 (0 points)
    Nov 23, 2015 7:48 AM in response to Johnathan Burger

    Thank you for your answer - but I actually don't go to these types of sites. My web use would be very boring to most - completely work related. The ads are hijacking my browswer when I am just in my email.

     

    I ended up calling Apple Care - which I should have just done in the first place.  Didn't know it would be that easy.   They had me download a Malware app called Malwarebytes Anti-Malware.   The app ran a scan in just a few minutes.

    It found several adware, etc..  and removed them so quickly.  The problem thats been going on for months was fixed in minutes. I just needed a SAFE app to be able to use for Mac that wasn't just more adware itself.     Thanks.