ruva1

Q: Apple watch displays charging cable

My apple watch displays the charging cable on the screen. Is this a bad cable or is the watch defective?

Apple Watch Sport 42mm, iOS 9.1

Posted on Nov 23, 2015 6:34 AM

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Q: Apple watch displays charging cable

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Nov 23, 2015 6:51 AM in response to ruva1
    Level 7 (30,168 points)
    Apple Watch
    Nov 23, 2015 6:51 AM in response to ruva1

    Hi

     

    You may have an issue with your charging cable, adapter and/or watch. Before contacting Apple, check that:

     

    • All plastic wrapping has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the concave head of the charging cable are clean and dry (clean them with a lint-free cloth and retry).
    • The charging head is directly aligned with the back of the watch and touching it fully (some stands might hinder this).
    • You are using only the genuine Apple Magnetic Charging Cable.
    • If plugging into mains power, you are using a genuine Apple USB Power Adapter. Besides the adapter that is supplied with the watch, the cable can also be used with the Apple 5W (iPhone) or 12W (iPad) USB Power Adapter - test with these if you have them.
    • If charging via USB, ensure that you use a USB 2.0 or 3.0 port, the computer remains on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
    • If the battery is very low, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).
    • Once charging has begun, allow at least 2.5 hours for it to fully charge.
    • After charging, you may need to press and hold the side button to exit Power Reserve mode (the watch enters this if the battery gets low).

     

    More information: Check your battery and charge your Apple Watch - Apple Support

     

    Try also restarting and force restarting your watch. To restart: press and hold the side button until you see the Power Off slider, drag it to turn off (wait until it does), then press and hold the side button until you see the logo. To force restart: press and hold both the side button and Digital Crown for at least 10 seconds, until you see the logo.

     

    If you still have problems after trying these steps, contact Apple Support - or make a Genius Bar reservation at an Apple Retail Store - with a view to having your watch and/or power accessories checked under warranty:

    https://www.apple.com/support/watch/contact/