Russ G

Q: missing mail

I'm running Apple Mail 9.1 under OS X 10.11.1. I have (at least) one email inbox which does not show all the mail of a hotmail account. It only shows 31 of several hundred emails that I see in the inbox when I log into the account with Safari. New emails received will show up but no other emails after 2/7/14 show up in the Mail app. I've deleted and recreated the account and I've also reindexed the mailboxes. No change, I've quit and restarted the app. No change. I've Synchronized. No change. I wonder if I'm missing something. Suggestions?

 

Thank you.

Posted on Nov 21, 2015 8:43 PM

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Q: missing mail

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  • by mario49,

    mario49 mario49 Nov 23, 2015 8:52 AM in response to Russ G
    Community Specialists
    Nov 23, 2015 8:52 AM in response to Russ G

    Greetings Russ G,

     

    Thank you for using Apple Support Communities. It seems like you want to to get all of you mail but it is not showing up. It looks like you have already done some troubleshooting. I would recommend you read these articles, they may be able to help troubleshoot the issue. 

     

    If you can’t send or receive email on your Mac - Apple Support

    Mail (El Capitan): Rebuild mailboxes

     

    Take care

  • by Russ G,

    Russ G Russ G Nov 23, 2015 8:59 AM in response to mario49
    Level 1 (36 points)
    Nov 23, 2015 8:59 AM in response to mario49

    Thank you, but I don't think any of the information on that page pertains to my situation. As I stated above, I have already rebuilt the mailboxes with no effect. Also, I have no problem sending or receiving email. My problem is that much of the old mail I see in my inbox when I log into my Hotmail account with Safari does not transfer to the inbox in the Mail app.

  • by mario49,

    mario49 mario49 Nov 23, 2015 9:19 AM in response to Russ G
    Community Specialists
    Nov 23, 2015 9:19 AM in response to Russ G

    Hey Russ G,

     

    So you receive new emails and you are able to send emails. You do not have old emails downloading to the Mac. Is the email account using POP or IMAP? Do you have that email account setup on other devices?

     

    Using a POP account with more than one device - Apple Support

    email messages may appear only on the first device that receives them.

    Thank you for using Apple Support Communities. 
    Have a good one. 

  • by Russ G,

    Russ G Russ G Nov 23, 2015 10:10 AM in response to mario49
    Level 1 (36 points)
    Nov 23, 2015 10:10 AM in response to mario49

    Thank you for that information.

     

    I think my hotmail account is set up as an imap account, not a pop account. When I look at the account in Mail > Preferences in the OS X Mail app on my desktop it is listed as an imap account. When I look at the settings for the account on my iPhone and iPad there is no indication that I can see whether the account is set up as a pop or map account.  How can I tell? Can it be set up as a pop account on one device but map on another?

     

    To be precise, some of my old emails did download to Mail on my desktop, but some did not. Those dated before 2/7/14 did download, as I mentioned in my original post. It's very puzzling.

     

    Meanwhile, using Safari I moved all the old messages into a new folder which I named New Inbox. Many of those did download to Mail on my desktop, but many did not, or when I dragged them from New Inbox on my desktop to the Inbox for the account, some of them moved and others just disappeared. So, I've lost a lot of old emails, but many of them seem to now be where they should be, in my Inbox.

  • by mario49,

    mario49 mario49 Nov 23, 2015 1:34 PM in response to Russ G
    Community Specialists
    Nov 23, 2015 1:34 PM in response to Russ G

    Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action

  • by Russ G,

    Russ G Russ G Nov 23, 2015 2:06 PM in response to mario49
    Level 1 (36 points)
    Nov 23, 2015 2:06 PM in response to mario49

    Thanks for the suggestion. I didn't find an option there that seemed appropriat--I don't see that help is offered for the Mail app.