AndrewCampbell123

Q: iTunes help needed! iPod is broken!

iTunes says that my ipod Shuffle is is need of a "restore" because it is in recovery mode. When I try to do that, it says "Unknown Error ____(error number) the ipod could not be restored". How do I restore it?

 

Also, this may or may not be helpful, but my mac is also saying randomly "Please do not disconnect the ipod without ejecting first". Even when I am nowhere near it.

iPod shuffle

Posted on Nov 23, 2015 7:59 PM

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Q: iTunes help needed! iPod is broken!

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  • by sterling r,

    sterling r sterling r Nov 25, 2015 7:19 AM in response to AndrewCampbell123
    Community Specialists
    Nov 25, 2015 7:19 AM in response to AndrewCampbell123

    HI there Andrew,

     

    It sounds like you are unable to restore your iPod because of an error you get in iTunes. The fact that you are getting an error that your iPod isn't being ejected correctly. I would recommend you use the USB troubleshooting in the following article since it may be causing the error you are getting in iTunes:

     

    Resolve USB-related alerts in iTunes

    https://support.apple.com/en-us/HT203843

     

    If you need additional help with the error number you are getting in iTunes when you restore, this article should help you:

     

    Get help with iOS update and restore errors

    https://support.apple.com/en-us/HT204770

     

    Thank you for using Apple Support Communities.