HT202069: Gather and use iTunes Diagnostics in iTunes for Windows
Learn about Gather and use iTunes Diagnostics in iTunes for Windows
-
All replies
-
Helpful answers
-
Nov 25, 2015 6:54 AM in response to guy.portsideby MegsiPhone,Your iPod needs to be in disk mode. Check out the instructions here
https://support.apple.com/en-gb/HT201544
Also, see this Apple support communities tip on how to sync your iPod to a new computer Syncing to a "New" Computer or replacing a "crashed" Hard Drive