M9100009

Q: microsoft word crashes on yosemite

Hi,

 

I'm a student, currently using microsoft office for my thesis.

 

I upgraded the software to OS X Yosemite and I was trying to continue to work on my thesis using microsoft word.

 

However, this program keeps crashing few minutes after opening the document.

 

Is anyone experiencing the same problem?

Mac Pro, OS X Yosemite (10.10)

Posted on Oct 17, 2014 4:05 AM

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Q: microsoft word crashes on yosemite

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  • by Sparkleberry,

    Sparkleberry Sparkleberry Jul 12, 2015 7:17 AM in response to GabrieleK
    Level 4 (3,110 points)
    Notebooks
    Jul 12, 2015 7:17 AM in response to GabrieleK

    Updating it along may not do it.


    Remove it and reinstall it. The current version of Office 2011 is 14.5.2

     

    First - find your Office 2011 install disc with the product key # - and only then remove Office according to MS instructions

    http://support.microsoft.com/kb/2398768

     

    Or go here to DianefromOregon's site for help removing Office 2011:

    http://www.officeformachelp.com/2012/12/office-for-mac-2011-remove-office/

     

    then Reinstall from DVD

    then enter your Product #

    After successfully reinstalling Office 2011,  update your Office product by going to the Help menu within Word or Excel or PowerPoint and select Update.

     

     

    How to locate product keys

    http://support.microsoft.com/kb/2279109

     

    or here on locating product keys

    http://office.about.com/od/MicrosoftOfficeMac/a/Best-3-Ways-To-Find-Microsoft-Of fice-For-Mac-Key-Codes.htm

     

    Or

    http://try.officeformac.com/store?Action=ContentTheme&Locale=en_US&SiteID=msmacu s&pbPage=CSTable&resid=VSGpKAoydBAAAINBCDQAAABU&rests=1428269373647

     

     

    This note is updated as of July 12, 2015

  • by Jennifer2413,

    Jennifer2413 Jennifer2413 Aug 26, 2015 8:13 PM in response to M9100009
    Level 1 (0 points)
    Aug 26, 2015 8:13 PM in response to M9100009

    I have Word 2011 v 14.5.4 running on Yosemite.

     

    Used to have the same flickering/lag problem when selecting a file to open, which I solved by selecting the one that didn't have a preview image, but as of tonight, I simply cannot choose File/Open from inside Word. It freezes completely and requires a force quit.

     

    Opening a blank document works fine. File/"Open recent" works fine. Can open Word docs from the finder, just not from inside Word.

     

    Any ideas? thanks.

  • by Kimouna,

    Kimouna Kimouna Sep 17, 2015 3:40 AM in response to RasKeet
    Level 1 (0 points)
    Sep 17, 2015 3:40 AM in response to RasKeet

    Same here. I upgraded my Mac Air to Yosemite and Word has been crashing non-stop ever since, no matter whether I have track changes on or not.

  • by OdeFJ,

    OdeFJ OdeFJ Oct 5, 2015 6:12 AM in response to crankset
    Level 1 (0 points)
    Oct 5, 2015 6:12 AM in response to crankset

    Thanks, your suggestion solved my problem.

  • by ihopeapplediesinafire,

    ihopeapplediesinafire ihopeapplediesinafire Oct 14, 2015 3:25 AM in response to GabrieleK
    Level 1 (0 points)
    Oct 14, 2015 3:25 AM in response to GabrieleK

    @GabrieleK,

     

    I'm not sure if you were able to finally work this out or not, but I eventually discovered the root of my issue with MS Office.

     

    I use Word because I'm a freelance copywriter, and the majority of my clients expect my copy decks in Word format. However, I also dabble in some basic design work, so I use Illustrator and Pixelmator quite frequently. Over the past twelve months, I've downloaded several fonts from the web (both independent sellers and professional sites), and it appears that one or more of these fonts were corrupted or were having an adverse effect on Word. (I repeatedly had Word crash when the "Font Menus Loading" bar was at around 90%.)

     

    I went through and deleted all User fonts from Font Book, and then I spent about an hour on IM with the Microsoft support team, during which we walked through the process of uninstalling and then reinstalling Office. Since that day, I've not had ONE problem opening MS Office for Mac.

     

    I'm not sure if you have downloaded any fonts or not, but if so this may be the cause of your issue.

     

    Also, please ignore my username. I made it in a fit of frustration a couple of years ago, and they don't let you change it.

  • by Kimouna,

    Kimouna Kimouna Oct 14, 2015 3:35 AM in response to ihopeapplediesinafire
    Level 1 (0 points)
    Oct 14, 2015 3:35 AM in response to ihopeapplediesinafire


    To date, I have not gotten any satisfactory responses which enabled me to fix the problem. Your explanation sounds very plausible because I have downloaded fonts -- the problem is that I don't want to delete them all because I use them for some design work that I do. Is there a way to determine which font causes the problem, rather than getting rid of all of them? Thanks!

  • by ihopeapplediesinafire,

    ihopeapplediesinafire ihopeapplediesinafire Oct 14, 2015 4:01 AM in response to Kimouna
    Level 1 (0 points)
    Oct 14, 2015 4:01 AM in response to Kimouna

    @Kimouna,

     

    I didn't outright delete all my User fonts - I actually just removed them from Font Book, and then kept them in a folder in my Dropbox for safe keeping and future reference. I had to remove them in bulk at the time because I had a copywriting deadline looming, and desperately needed to get Office back up and running as quickly as possible.


    However, because I've used some of these fonts in work for clients, I have slowly begun to add them little by little back into Font Book. So far I have not experienced a crash, so I am guessing that if Office does crash again I will have a clear idea of which font is the perpetrator.

     

    Short of this time-consuming process of elimination, I'm not sure what else you can do. Maybe someone with more technical prowess than me can respond with a suggestion?

  • by Heff33,

    Heff33 Heff33 Nov 25, 2015 5:51 AM in response to ihopeapplediesinafire
    Level 1 (0 points)
    Nov 25, 2015 5:51 AM in response to ihopeapplediesinafire

    I am having the same trouble, except on El Capitan.  Both Word and Excel crash all the time.  I tried reinstalling MS Office, latest version, but it has not gone away.  Any other suggestions? How about downgrading to Mountain Lion?

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