Mayntz67
Level 1 (0 points)

Q: My ipad is not syncronizing imessages

My ipad does not send imessages to others nor syncronize and can not be seen on my other devices - can anyone help?

iPad Air, iOS 9.1

Posted on Nov 25, 2015 7:54 AM

by judysings,Solvedanswer
judysings judysings
Community Specialists
A:

Hello Mayntz67,

If you are unable to send messages with your iPad, the resource below will provide some initial troubleshooting steps you can try:

 

If you can‘t send or receive messages on your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT204065

 

If you are unable to sync your iPad, and your iPad isn't recognized by your computer, take a look at these tips for using your iPad with iTunes:

Sync your iPhone, iPad, and iPod touch with iTunes
https://support.apple.com/en-us/HT203075

 

Device not recognized

Learn what to do if your device isn't recognized in iTunes for OS X or iTunes for Windows.

Get help

If Wi-Fi syncing won’t turn on or isn’t working, try these steps:

  1. Restart your computer and iOS device.
  2. Check your Wi-Fi connection on your computer and iOS device. Make sure that they're on the same Wi-Fi network. Wi-Fi syncing doesn't work over an Ethernet to Wi-Fi connection.
  3. Check firewall settings. If you use security or firewall software on your computer or router, you can get help with security software, contact the manufacturer, or check the documentation to learn how to open TCP ports 123 and 3689 as well as UDP ports 123 and 5353.

Take care,

Posted on Nov 28, 2015 2:25 PM

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Mayntz67

Q: My ipad is not syncronizing imessages

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  • Helpful answers

  • by judysings,Solvedanswer

    judysings judysings Nov 28, 2015 2:25 PM in response to Mayntz67
    Community Specialists
    Nov 28, 2015 2:25 PM in response to Mayntz67

    Hello Mayntz67,

    If you are unable to send messages with your iPad, the resource below will provide some initial troubleshooting steps you can try:

     

    If you can‘t send or receive messages on your iPhone, iPad, or iPod touch
    https://support.apple.com/en-us/HT204065

     

    If you are unable to sync your iPad, and your iPad isn't recognized by your computer, take a look at these tips for using your iPad with iTunes:

    Sync your iPhone, iPad, and iPod touch with iTunes
    https://support.apple.com/en-us/HT203075

     

    Device not recognized

    Learn what to do if your device isn't recognized in iTunes for OS X or iTunes for Windows.

    Get help

    If Wi-Fi syncing won’t turn on or isn’t working, try these steps:

    1. Restart your computer and iOS device.
    2. Check your Wi-Fi connection on your computer and iOS device. Make sure that they're on the same Wi-Fi network. Wi-Fi syncing doesn't work over an Ethernet to Wi-Fi connection.
    3. Check firewall settings. If you use security or firewall software on your computer or router, you can get help with security software, contact the manufacturer, or check the documentation to learn how to open TCP ports 123 and 3689 as well as UDP ports 123 and 5353.

    Take care,