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Nov 25, 2015 9:40 AM in response to Grant Bennet-Alderby pcooke2002,the link says to attach a device with a key. while I had stored the recovery key on icloud/app store
(what ever the first time setup says to store the recovery key) I had also (but misplaced) a long recovery string key.
The UI does not provide me with an option to enter a key.
The UI says look up the apple support page for phone numbers to contact support and provide them with a serial number and record number