minakamber

Q: i forgot my rescue email and my security questions

i forgot my rescue email and my security questions

Posted on Oct 14, 2013 12:33 AM

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Q: i forgot my rescue email and my security questions

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  • by gail from maine,

    gail from maine gail from maine Jun 19, 2015 1:28 PM in response to XxClojoxX
    Level 7 (26,349 points)
    iCloud
    Jun 19, 2015 1:28 PM in response to XxClojoxX

    Just do what the post directly above yours instructs. If you can't receive your rescue email, then it is virtually the same as not having one at all.

     

    Cheers,

     

    GB

  • by Jannelle ,

    Jannelle Jannelle Jul 8, 2015 9:35 AM in response to minakamber
    Level 1 (0 points)
    Jul 8, 2015 9:35 AM in response to minakamber

    I found this video How to Change Apple ID Security Questions and Rescue Email (https://www.youtube.com/watch?v=a5LAiatn_K8)  to be quite helpful.

  • by washid,

    washid washid Jul 12, 2015 12:30 PM in response to GreenTurtlee
    Level 1 (0 points)
    Jul 12, 2015 12:30 PM in response to GreenTurtlee

    hello you meet soultion this question

  • by Sahar N,

    Sahar N Sahar N Jul 21, 2015 1:54 PM in response to minakamber
    Level 1 (0 points)
    Jul 21, 2015 1:54 PM in response to minakamber

    I would type everything out and explain it- but this YouTube video helped me out!

    https://www.youtube.com/watch?v=a5LAiatn_K8

  • by MadaraUchiha500,

    MadaraUchiha500 MadaraUchiha500 Aug 30, 2015 1:48 PM in response to Sahar N
    Level 1 (0 points)
    Aug 30, 2015 1:48 PM in response to Sahar N

    Now if Apple would just put that as help there'd be no issue. -___-

  • by gail from maine,

    gail from maine gail from maine Aug 30, 2015 2:51 PM in response to MadaraUchiha500
    Level 7 (26,349 points)
    iCloud
    Aug 30, 2015 2:51 PM in response to MadaraUchiha500

    Apple does:

     

    About your Apple ID email addresses - Apple Support

     

    And just so you know, in the video you watched, the Rescue email address has already been set up, so changing it via your iOS device works just fine. If it is not set up, however, you are not going to be able to do anything on the iOS device in regards to it.

     

    Also, several of the posters on this thread, and, in fact the OP, have forgotten their security questions and password. So, the only remedy in that situation is to get the email sent to your Rescue email address if you have one already set up. If you do not, you must contact Apple Support to get the security questions reset.

     

    Cheers,

     

    GB

  • by CSeanK,

    CSeanK CSeanK Oct 20, 2015 2:55 PM in response to gail from maine
    Level 1 (4 points)
    Oct 20, 2015 2:55 PM in response to gail from maine

    In a nutshell:

     

    If you (generally speaking) can't remember your password or security questions, there is really nothing anyone can do.   These are user-created accounts and are not maintained by Apple.  Apple will simply help you verify your account in order to send you a password reset link. If you cannot answer your own questions or verify the info that was entered when the account was created, they will not be able to help you.  They're is a reason security information is requested when creating the account.   Email and internet accounts are maintained by providers. Apple IDs are maintained by the account owner.

     

    People need to stop screaming at Apple because they can't remember their own information.  If it's this hard I suggest writing it all down in a place you cannot lose.  Back of a picture frame, closet wall, etc. 

  • by gail from maine,

    gail from maine gail from maine Oct 20, 2015 8:41 PM in response to CSeanK
    Level 7 (26,349 points)
    iCloud
    Oct 20, 2015 8:41 PM in response to CSeanK

    Sorry, but that is totally incorrect. If you cannot remember your Security Questions, and you do not have a Rescue email address already set up, you can contact Apple Support to have your Security Questions reset.

     

    People forget their Security Questions all of the time. And Apple will reset them for you if you do not have a Rescue email address already set up, or if you are not getting the reset password email for some reason.

     

    A far easier solution, in my opinion, is two-step verification. No Security Questions, no Rescue email address - just a verification code that is sent to a device. Of course, if you cannot access any of your trusted devices, then you need to use your Recovery Key to get everything back to normal, so you still need to keep that somewhere where you can find it in a dire emergency.

     

    But Apple will pretty much help you get your password issues settled unless you are talking about an Activation Locked device that you were not the original purchaser of. That, they will not help you with. But simply gaining access to your Apple account - sure - help is there if you are able to verify your identity to Apple.

     

    Cheers,

     

    GB

  • by KkozhinN,

    KkozhinN KkozhinN Nov 25, 2015 2:39 AM in response to minakamber
    Level 1 (0 points)
    Nov 25, 2015 2:39 AM in response to minakamber

    I have the same issue, i don't have rescue email and I forgot security code.

    I got some itunes gift codes and don't know what to do. HEEELP

  • by gail from maine,

    gail from maine gail from maine Nov 25, 2015 7:54 AM in response to KkozhinN
    Level 7 (26,349 points)
    iCloud
    Nov 25, 2015 7:54 AM in response to KkozhinN

    If you would take the time to read even the last several posts before yours you will find the answer. Read my response on August 30th and follow the instructions and the link.

     

    GB

  • by MR from WA,

    MR from WA MR from WA Nov 25, 2015 1:07 PM in response to gail from maine
    Level 1 (0 points)
    Nov 25, 2015 1:07 PM in response to gail from maine

    Hi Gail. I actually have the same issue as the OP. When I talked to CS about my issue it was discovered that I only had one security question associated with the Apple ID that I can't remember the email or PW for, so they said there was nothing they could do as far as resetting the password or sending a reset email to an email account of my choice (as opposed to the one I don't remember anymore) even though I correctly answered the security question and provided other details about associated Apple ID's and my birthdate. They said there was nothing that could be done other than somehow figuring out the email associated with the Apple ID from when I originally made the account. This doesn't seem right to me since I answered the security question proving it was my Apple ID (not sure its my fault there is only one question). Any thoughts/suggestions besides calling CS again? Thank you for your time.

  • by gail from maine,

    gail from maine gail from maine Nov 25, 2015 1:59 PM in response to MR from WA
    Level 7 (26,349 points)
    iCloud
    Nov 25, 2015 1:59 PM in response to MR from WA

    So, just to make sure I'm understanding - you don't remember the actual Apple ID? Did you try going to FORGOT APPLE ID to see if you could recover the Apple ID/email from there?

     

    Cheers,

     

    GB

  • by melmelhk,

    melmelhk melmelhk Nov 28, 2015 7:37 PM in response to minakamber
    Level 1 (0 points)
    Nov 28, 2015 7:37 PM in response to minakamber

    I remember the apple id and login pw BUT forget the security answers. I clicked on the URL to send to the rescue email but did not receive any email? how long will that email be sent to the rescue email address? 

  • by gail from maine,

    gail from maine gail from maine Nov 28, 2015 8:07 PM in response to melmelhk
    Level 7 (26,349 points)
    iCloud
    Nov 28, 2015 8:07 PM in response to melmelhk

    Contact Apple Support to have your Security Questions reset:

     

    ACCOUNT SECURITY CONTACT

     

    Are you certain you are looking in the email for your Rescue email address? This address would not be your primary or alternate email address. It would be an entirely different one....

     

    Best of luck,

     

    GB

  • by FlorenceHlaing,

    FlorenceHlaing FlorenceHlaing Nov 29, 2015 7:27 AM in response to gail from maine
    Level 1 (0 points)
    Nov 29, 2015 7:27 AM in response to gail from maine

    What do I do if I live in a country where there is no apple support.

    I live in Myanmar, formerly known as Burma, in South East Asia and there's no apple support to call in this country.

    I'm experiencing a same issue as above, forgotten apple security answers and no mail received to reset. (I do have a rescue email but I didn't get a reset email)

    Regards,

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