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Helpful answers
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Nov 26, 2015 6:50 AM in response to sarahfromhillsboroby jason269,Hi, Sarah.
Thank you for visiting Apple Support Communities.
I understand that you are unable to import photos and videos from your iPhone. If these photos and videos have not already been imported, take a look at the troubleshooting steps in the article below.
If you can‘t import photos from your iPhone, iPad, or iPod touch to your computer
Cheers
