HT201365: Find My iPhone Activation Lock
Learn about Find My iPhone Activation Lock
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Helpful answers
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Nov 26, 2015 7:05 AM in response to jdivagirl1000by Brett L,Hey jdivagirl1000,
It sounds as though you have purchased a used iPhone that is activation locked to the previous owner. In order for you to be able to use the iPhone, Activation Lock must be turned off by the previous owner. If you are able to contact that person, use the steps in this article - Turn off Find My iPhone Activation Lock.
Thanks for using Apple Support Communities.
Happy computing.
