HT201079: Family purchases and payments

Learn about Family purchases and payments
iOSboy13

Q: How do I purchase an app or similar and have it be charged on the gift card I redeemed and not my family organizer's credit card

I Recently redeemed an iTunes gift card and want to purchase an 8.99 app but when I try it wants me to enter the credit card number of my family organizer. How do I make it charge my iTunes gift card?

iOS 9.1

Posted on Nov 25, 2015 7:36 PM

Close

Q: How do I purchase an app or similar and have it be charged on the gift card I redeemed and not my family organizer's credit card

  • All replies
  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Nov 27, 2015 7:25 AM in response to iOSboy13
    Community Specialists
    Nov 27, 2015 7:25 AM in response to iOSboy13

    Hi iOSboy13,
     

    Thank you for contributing to the Apple Support Communities. 
     

    It seems like you're trying to buy an app with iTunes Store credit but you're being asked for the family organizer's credit card information. 
     

    The family organizer may need to update or verify the billing information on their iTunes Store account, since Family Sharing requires a valid payment method on file. 
     

    You can ask the family organizer to verify or update their billing information using the steps in Change or remove your Apple ID payment information.
     

    If they already have a valid credit card on file, they may just need to verify the information by re-entering the credit card security code. 
     

    Once they've done this, try buying the app again using the iOS device with your iTunes Store account and store credit.
     

    If you still get the same message, I'd recommend contacting iTunes Store Support for more help. Just visit iTunes - Contact Us.
     

    Cheers.