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Nov 28, 2015 7:34 AM in response to tattooedfayby norm123,Hello tattooedfay,
Sorry to hear that your media keys aren't working on your Mac. Let's see if we can get that sorted out.
One thing you mention was reseting the keyboard options. Are you referring to resetting the shortcut options to default? If you haven't done that, then I would recommend that. You can do that in System Preferences > Keyboard > Shortcuts and click on Restore Defaults. Take a look at the link below for more details.
OS X El Capitan: Use global keyboard shortcuts
https://support.apple.com/kb/PH21531
Also, make sure that "Use all F1, F2, etc. keys as standard function keys" is un-checked in System Preferences > Keyboard. For more information on this, see How to change the behavior of function keys on your Mac.
Another option is if you are using Chrome as your web browser, an extension might have taken control of the media keys. Look at the extensions' keyboard shortcuts in the extensions settings to see if an app is solely using the media keys.
Let me know if the helps or need further assistance on getting the media keys working again.
Take care
