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Bbteague

Q: why is my mail suddenly going to TRASH instead of INBOX

Since upgrading to El Capitan, the mail items that usually go to my INBOX are now going directly to TRASH and I have made no changes to my settings.

MacBook Air, iOS 5.0.1

Posted on Nov 27, 2015 6:30 AM

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Q: why is my mail suddenly going to TRASH instead of INBOX

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Nov 28, 2015 2:54 PM in response to Bbteague
    Community Specialists
    Nov 28, 2015 2:54 PM in response to Bbteague

    Hello Bbteague,

    Thanks for using Apple Support Communities.

     

    I understand that you're only getting messages in your trash mailbox, rather than your inbox.  I'd like you to please check that you have the option enabled to "Store deleted messages on the server" in the Mail Preferences.

     

    Mailbox Behaviors preferences

     

     

    Take care.

  • by cmyk5199,

    cmyk5199 cmyk5199 Nov 30, 2015 9:21 PM in response to alex_h1
    Level 1 (0 points)
    Nov 30, 2015 9:21 PM in response to alex_h1

    Suddenly, I am having the same issue. Looking like an idiot to my clients! Messages from people I communicate with on a daily basis is not showing up in my inbox, but then I find it in the trash when doing a search. I haven't changed any settings. It's only been in the last 2 weeks or so.

     

    Macbook pro, late 2014, OS X Yosemite

     

    Help!