HT201354: If you forgot your Apple ID

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Florin16Z
Level 1 (0 points)

Q: IPhone Activation Problems

Hello,
I bought an iPhone 6 plus second-hand , the person from whom I bought the reset in my face and when I got home I wanted to restore it and it asks for activation iCloud account . The person from whom I bought it no longer answer the phone .
Thanks and I hope to help me .

iPhone 6 Plus, iOS 8.3, Help My

Posted on Nov 29, 2015 6:25 PM

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Florin16Z

Q: IPhone Activation Problems

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  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Nov 29, 2015 6:27 PM in response to Florin16Z
    Level 8 (38,076 points)
    Mac OS X
    Nov 29, 2015 6:27 PM in response to Florin16Z

    Then you were scammed. The phone cannot be used without the Apple ID that the phone is locked to. See: iCloud: Find My iPhone Activation Lock

  • by Ralph9430,

    Ralph9430 Ralph9430 Nov 29, 2015 7:27 PM in response to Florin16Z
    Level 6 (18,190 points)
    Apple Watch
    Nov 29, 2015 7:27 PM in response to Florin16Z

    If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.