Dalthomali

Q: i have i mac retna 27 inches , i install os x el capitan then i had some problem , i try to format the sys by utility, after formating i try to install fresh copy but it ask me in wich disk you want to install and no disk found.pls how to finde disk

i have imac retna 5k 27 inches


after i install ox x EL CAPITAN i hade som problem


then i format the computer by disk utility


then i try to install fresh copy but it ask me in wiche disk you want to install


i try to finde disk but there is no disk available

please hoe to finde disk after i format

i did the flowing

i restart acomputer while i press cmd and R

disk utility shows up

i erase  disk then i try to install fresh copy but it ask me which disk you want instaal but there is no disk 


how i finde disk please

tks

Posted on Nov 11, 2015 4:44 AM

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Q: i have i mac retna 27 inches , i install os x el capitan then i had some problem , i try to format the sys by utility, after forma ... more

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  • by Mike Sombrio,Solvedanswer

    Mike Sombrio Mike Sombrio Nov 12, 2015 2:48 AM in response to Dalthomali
    Level 6 (17,233 points)
    Apple Watch
    Nov 12, 2015 2:48 AM in response to Dalthomali

    Try running Disk Utility to repair the boot volume. Does the boot volume show up in Disk Utility?

  • by Dalthomali,

    Dalthomali Dalthomali Nov 12, 2015 12:05 PM in response to Mike Sombrio
    Level 1 (0 points)
    Nov 12, 2015 12:05 PM in response to Mike Sombrio

    Yes sir

    I did the flowing:

     

    1- restart

    2-holding cmd+R

    3- open disk utility

    4= erase Macintosh HD

    5-install new copy

    after that i could not find the disk to install ox el capitan, some body told me you erase the disk in wrong way, you should erase it in  mac extended journaled way and you  can bring back disk by terminal order

    now how to get the invisible disk

    Tsk

  • by Mike Sombrio,Helpful

    Mike Sombrio Mike Sombrio Nov 30, 2015 8:40 AM in response to Dalthomali
    Level 6 (17,233 points)
    Apple Watch
    Nov 30, 2015 8:40 AM in response to Dalthomali

    Again in Disk Utility select the partition tab and choose one partition, select GUID partition scheme. Then format the drive as Mac OS Extended Journaled. Quit Disk Utility and install OS X.

  • by Dalthomali,

    Dalthomali Dalthomali Nov 13, 2015 2:40 AM in response to Mike Sombrio
    Level 1 (0 points)
    Nov 13, 2015 2:40 AM in response to Mike Sombrio

    I got it

    tks

  • by Dalthomali,

    Dalthomali Dalthomali Nov 30, 2015 6:43 AM in response to Dalthomali
    Level 1 (0 points)
    Nov 30, 2015 6:43 AM in response to Dalthomali

    i just want to know why disk was locked ?.

    i will tel what did i do :

    1- i only restart mac on R mode and then i  erased  the general  fusion disk in utilities

    2- i use utilities to install new copy of os x capitan ( see attached No.1 )

    3- it told me  that recovery HD disk is locked ( see attached No. 3 )

    after   that i took my mac to the nearest shop and they solve matter in 2 hrs

    my questions why disk become locked and how the shop's technetion solve it

    please see attached file showing the problem

    Rgds

  • by Dalthomali,

    Dalthomali Dalthomali Dec 19, 2015 4:35 AM in response to Dalthomali
    Level 1 (0 points)
    Dec 19, 2015 4:35 AM in response to Dalthomali

    I call your support No in Middle East

    thay told me to keep locked disk for about 1-2 days and it will be unlocked ( not logic )

    after that i call thair Mgr and he sent me the folwing email which is not helpful:

     

     

     

     

     

     

    Greetings Mr Daif

     

    I hope my email finds you well.

     

    As per your email that you have sent me, please find bellow the most common reasons how you can lock and encrypt the Disk of your iMac:

     

    1 - Use FileVault to encrypt the startup disk on your Mac

    https://support.apple.com/en-us/HT204837

     

    2 - Use a firmware password on your Mac

    https://support.apple.com/en-us/HT204455

     

    3 - How to create a password-protected (encrypted) disk image

    https://support.apple.com/en-us/HT201599

     

    4 - OS X El Capitan: Encrypt the contents of your Mac with FileVault

    https://support.apple.com/kb/PH21750?locale=en_US&viewlocale=en_US

     

    5 - OS X El Capitan: Turn off FileVault encryption

    https://support.apple.com/kb/PH21786?locale=en_US&viewlocale=en_US

     

    Respectfully

     

    Djalal

    Apple Distribution International

     

     

    *********************************

    P.S. If you need to contact me about your case, you can call me at ******** and enter my code ********

     

    I work From Sunday to Thursday from 06:00 GMT to 14:00 GMT. If you reach my voicemail, please leave your name, phone number, case number, and the best time to reach you.

     

    Need help with a different issue? Save time by starting your support request online:

     

    Contact Apple Support

     

    <Personal Information Edited by Host>

  • by Dalthomali,

    Dalthomali Dalthomali Nov 30, 2015 8:55 AM in response to Dalthomali
    Level 1 (0 points)
    Nov 30, 2015 8:55 AM in response to Dalthomali

    IMG_0003.jpg

  • by Dalthomali,

    Dalthomali Dalthomali Nov 30, 2015 9:00 AM in response to Dalthomali
    Level 1 (0 points)
    Nov 30, 2015 9:00 AM in response to Dalthomali

    IMG_0001.jpg

  • by Dalthomali,

    Dalthomali Dalthomali Nov 30, 2015 9:06 AM in response to Dalthomali
    Level 1 (0 points)
    Nov 30, 2015 9:06 AM in response to Dalthomali

    you told me

    Again in Disk Utility select the partition tab and choose one partition, select GUID partition scheme. Then format the drive as Mac OS Extended Journaled. Quit Disk Utility and install OS X.

    as mention above

    but partion can be open because disk i locked

    tks

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Nov 30, 2015 4:59 PM in response to Dalthomali
    Level 6 (17,233 points)
    Apple Watch
    Nov 30, 2015 4:59 PM in response to Dalthomali

    FIrst problem is now you tell me that we're dealing with a fusion drive, I do not have a fusion drive and don't want to give you bad advice.

    Second problem is that you are trying to install OS X on your recovery drive. You CANNOT DO THAT. The recovery drive is a small 650mb partition created by OS X that you can use (command-r) to repair problems or reinstall OS X on you fusion drive. If you want to reinstall OS X on the fusion drive you start while holding Command - R, choose Reinstall OS X then select your fusion drive as the destination.

  • by EVISCERATOR,

    EVISCERATOR EVISCERATOR Nov 30, 2015 11:58 PM in response to Dalthomali
    Level 1 (117 points)
    Nov 30, 2015 11:58 PM in response to Dalthomali

    Hi Dalthomali,  I think your problem is that when you erased your drive you separated the fusion drive. to fix this try booting into internet recovery ( start the computer while holding  option  command  r    keys until the spinning globe appears.  Wait for it to load, this may take a while.  After it loads select disk utilities  and if the drive is separated they will show in red.  If they are red then click on the SSD drive and it will ask if you want to "Fix" the drive   select fix.  After it has finished you will be able to install the original OS or El Capitan from a bootable installer.

    Hope this helps: Tom

     

    P.S.   El Capitan's Disk Utility will not fix a separated fusion drive.  Only Mountain Lion thru Yosemite will fix it for you.

  • by Dalthomali,

    Dalthomali Dalthomali Dec 19, 2015 4:35 AM in response to EVISCERATOR
    Level 1 (0 points)
    Dec 19, 2015 4:35 AM in response to EVISCERATOR

    Hi EvisceratorI did hold keys  until the spinning globe appears and i open disk utility but no way to do partion or repair or first aid  all in gray color and disk still locked and what do u mean by you separated the fusion drivedo you meane that i erased the upper one not the partion one ( lower one ) thank you      From: Apple Support Communities Updates <discussions-updates@apple.com>

    To: Dalthomali *************.com

    Sent: Tuesday, December 1, 2015 10:59 AM

    Subject: https://discussions.apple.com/OS X El Capitan - i have i mac retna 27 inches , i install os x el capitan then i had some problem , i try to format the sys by utility, after formating i try to install fresh copy but it ask me in wich disk you want to install and no disk found.pls how to finde disk https://discussions.apple.com/r74tmv-5eajg-hi34g

     

    Apple Support Communities updates#yiv7195163842 a, #yiv7195163842 a.yiv7195163842aapl-link, #yiv7195163842 a.yiv7195163842aapl-link:link {text-decoration:none;color:#08c;}#yiv7195163842 p #yiv7195163842 a.yiv7195163842aapl-link:hover {text-decoration:underline;}#yiv7195163842 body @media screen and ( filtereda ){#yiv7195163842 #yiv7195163842aapl-footer a, #yiv7195163842 a {color:inherit;}}@media screen and ( filtereda )screen and ( filtereda ){#yiv7195163842 img {visibility:hidden;}#yiv7195163842 *https://discussions.apple.com/class=yiv7195163842more #yiv7195163842 *https://discussions.apple.com/class=yiv7195163842logo #yiv7195163842 *https://discussions.apple.com/class=yiv7195163842check #yiv7195163842 *https://discussions.apple.com/class=yiv7195163842star }#yiv7195163842 @media screen and (max-width:700px){#yiv7195163842 td[class="yiv7195163842container"] {padding:5px!important;}#yiv7195163842 td[class="yiv7195163842content"]{padding-left:20px!important;padding-right:20px !important;}#yiv7195163842 table #yiv7195163842 table .filtered99999 , #yiv7195163842 table .filtered99999 tbody, #yiv7195163842 table .filtered99999 tr, #yiv7195163842 table[class='yiv7195163842responsive'] td #yiv7195163842 td img {max-width:100%!important;height:auto!important;}#yiv7195163842 td[class='yiv7195163842copyright'] {}#yiv7195163842 a.yiv7195163842button }

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    i have i mac retna 27 inches , i install os x el capitan then i had some problem , i try to format the sys by utility, after formating i try to install fresh copy but it ask me in wich disk you want to install and no disk found.pls how to finde disk

    Hi Dalthomali,  I think your problem is that when you erased your drive you separated the fusion drive. to fix this try booting into internet recovery ( start the computer while holding  option  command  r    keys until the spinning globe appears.  Wait for it to load, this may take a while.  After it loads select disk utilities  and if the drive is separated they will show in red.  If they are red then click on the SSD drive and it will ask if you want to "Fix" the drive   select fix.  After it has finished you will be able to install the original OS or El Capitan from a bootable installer.Hope this helps: Tom P.S.   El Capitan's Disk Utility will not fix a separated fusion drive.  Only Mountain Lion thru Yosemite will fix it for you.

     

     

     

     

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  • by EVISCERATOR,

    EVISCERATOR EVISCERATOR Dec 1, 2015 1:55 AM in response to Dalthomali
    Level 1 (117 points)
    Dec 1, 2015 1:55 AM in response to Dalthomali

    What was the original OS X installed on your iMac?  If it was El Capitan, then you need to take it to the apple store.  If other, then you could try the instructions at the end of this post el capitan update wiped my details.

    Best of Luck: Tom

  • by EVISCERATOR,

    EVISCERATOR EVISCERATOR Dec 1, 2015 2:09 AM in response to Dalthomali
    Level 1 (117 points)
    Dec 1, 2015 2:09 AM in response to Dalthomali

    The list should be  Fusion drive with Macintosh HD below it.  Your screen shot Just shows  Fusion drive.

    I think that you might have erased the recovery partition.

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