Tonyeezy

Q: iTunes says that I'm not signed into Apple Music

Every now and then while I'm listening to Apple Music, the music will stop and a pop up will say that I need to sign into Apple Music in order to listen. How did I get signed out and how do I sign back in? Each time this has happened, I've confirmed that I'm signed into iTunes and eventually have to restart the app all together.

MacBook (13-inch Mid 2010)

Posted on Jul 25, 2015 10:56 AM

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Q: iTunes says that I'm not signed into Apple Music

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  • by manofdogz,

    manofdogz manofdogz Oct 28, 2015 4:30 AM in response to Tonyeezy
    Level 1 (50 points)
    Mac OS X
    Oct 28, 2015 4:30 AM in response to Tonyeezy

    This is a joke. Paid for service and I get this message almost every time I stop the music to take a phone call or leave my desk for 5 minutes . No clear way to sign back in - and there should be no need anyway.  Yet another Apple bug. I'm definitely cancelling and going back to spotify

  • by manofdogz,

    manofdogz manofdogz Oct 28, 2015 4:52 AM in response to manofdogz
    Level 1 (50 points)
    Mac OS X
    Oct 28, 2015 4:52 AM in response to manofdogz

    You can see from screen grabs that you can be signed in but not signed in at the same time - clearly a bug

     

    Apple Music not signed in.jpg

     

    apple music signed in.jpg

  • by sysrage,

    sysrage sysrage Nov 5, 2015 6:53 PM in response to Tonyeezy
    Level 1 (0 points)
    Nov 5, 2015 6:53 PM in response to Tonyeezy

    As others have said, this is definitely a bug. All the workarounds here are only workarounds and don't last forever. Yes, playing a radio station or doing something else to make it recognize that you're logged in makes it temporarily work, but then it stops again later on. Very annoying.

  • by MacSOS_AUS,

    MacSOS_AUS MacSOS_AUS Nov 11, 2015 9:33 PM in response to sysrage
    Level 1 (0 points)
    Nov 11, 2015 9:33 PM in response to sysrage

    I found that when I started listening to Apple Music on my iPhone, instantly iTunes on my Mac said that the music iTunes music currently playing has stopped and that I had to stop playing on the iPhone.  I stopped the iPhone, hit the "play" button on the keyboard and got the standard error "The song “Troubled Man” cannot be played because you are not signed in to Apple Music.".  However double clicking the file started music in itunes

     

    So perhaps  iPhone usage is the cause of the Mac iTunes Apple error?

  • by Roland Hanbury,

    Roland Hanbury Roland Hanbury Nov 18, 2015 1:46 AM in response to Tonyeezy
    Level 1 (5 points)
    Nov 18, 2015 1:46 AM in response to Tonyeezy

    This was very annoying - every time you paused playback for more than a few minutes you would get this warning and have to move to a never previously played track to re-establish the login credentials.

    However the latest update (OS X 10.11.1, iTunes 12.3.1.23) seems to have fixed it.

  • by shanusbohemus,

    shanusbohemus shanusbohemus Nov 18, 2015 6:34 AM in response to manofdogz
    Level 1 (0 points)
    Nov 18, 2015 6:34 AM in response to manofdogz

    Yep, back to Spotify. I forced myself to use iTunes Music for a week or so to see if I could get used to it and convert from Spotify. Spotify makes it so much easier to create playlists, etc that this 'bug' just made it even easier to switch back. iTunes Music lost my $9.99 a month.

  • by 01101001 01100001 01101110,

    01101001 01100001 01101110 01101001 01100001 01101110 Nov 26, 2015 4:25 PM in response to shanusbohemus
    Level 1 (0 points)
    Nov 26, 2015 4:25 PM in response to shanusbohemus

    I am having the same issue, only on my mac works ok on ipad and iphones!.

    I have family sharing all will be going right back to spotify. APPLE SORT YOUR SH*T OUT FFS

  • by Viniciussc,

    Viniciussc Viniciussc Nov 26, 2015 5:12 PM in response to Tonyeezy
    Level 1 (0 points)
    Nov 26, 2015 5:12 PM in response to Tonyeezy

    Here it happens to almost every music I have available to listen offline. You just have to remove the transfer. The musics that you do this will be able to be listened again! If you want to hear then offline, you have to download again.

  • by yang2222,

    yang2222 yang2222 Nov 30, 2015 7:23 AM in response to Tonyeezy
    Level 1 (0 points)
    Nov 30, 2015 7:23 AM in response to Tonyeezy

    Start listening to a radio station did solve the problem for me.

  • by denzmusic,

    denzmusic denzmusic Nov 30, 2015 9:28 PM in response to yoriav
    Level 1 (0 points)
    Nov 30, 2015 9:28 PM in response to yoriav

    this worked for me just now. thanks!

  • by hungrysokoke,

    hungrysokoke hungrysokoke Dec 1, 2015 7:38 PM in response to denzmusic
    Level 1 (9 points)
    iTunes
    Dec 1, 2015 7:38 PM in response to denzmusic

    This worked for me: I clicked on the profile icon next to the search box in iTunes, signed out, and signed back in again. The problem was solved.

     

    What didn't work for me: Listening to a radio station, checking my iTunes account (which requires signing in), restarting iTunes

  • by hungrysokoke,

    hungrysokoke hungrysokoke Dec 1, 2015 7:58 PM in response to hungrysokoke
    Level 1 (9 points)
    iTunes
    Dec 1, 2015 7:58 PM in response to hungrysokoke

    Update:

     

    Interestingly, when I signed out and signed back in, the Apple A-list playlists I had added to my library were gone. When I went to add a playlist again, I got a message saying I needed to activate my iCloud music library. Apparently, a subscription to Apple Music includes iCloud Music Library. I had never been asked to activate iCloud Music Library before, I think. When I did, iTunes got a thinking circle in the upper right that said it was uploading all my music to iCloud Music Library. Also, all my saved playlists reappeared!

     

    Also interestingly, I'd also been having a problem with certain (seemingly random, e.g. Jumpman on What a Time to Be Alive but none of the other tracks on the album) tracks not playing on my iPhone (but playing on my Macbook), discussed here. I decided to try the sign out and sign in strategy on my iPhone. I went Setting>iTunes & App Store>Apple ID>Sign Out. I opened Music which, interestingly, was now frozen on an Apple Music promotional picture of a girl listening to an iPhone. I went back to the same part of Settings and signed back in. Then I could play the tracks that couldn't previously be played (e.g. Jumpman)!

  • by Ted Todorov,

    Ted Todorov Ted Todorov Dec 7, 2015 7:47 AM in response to Tonyeezy
    Level 1 (0 points)
    Dec 7, 2015 7:47 AM in response to Tonyeezy

    Yes, keeps happening to me.  Best guess: switching between different devices is what causes it.

     

    Today it happened - I had started an album on iTunes Apple Music on my Mac Pro (which is attached to our receiver) and then on my MacBook was looking through Apple Music  for what was available for a different artist (without actually playing anything), but that seems to have confused it enough give me the error on the Mac Pro the next time I pressed play there.  Quitting iTunes on my MacBook seemed to fix it on the MacPro (though not immediately).

     

    I am wondering if people who have the $14.99 plan as opposed to the $9.99 plan can play on multiple devices simultaneously and don't hit this bug?

     

    It also amazes me that it has been months since the bug was originally reported and it still hasn't been fixed...  My other pet peeve is that *Apple still hasn't updated the Remote App (which I constantly use for my Mac Pro's iTunes) to support Apple Music*

  • by jharper428,

    jharper428 jharper428 Jan 15, 2016 1:11 PM in response to Tonyeezy
    Level 1 (0 points)
    Jan 15, 2016 1:11 PM in response to Tonyeezy

    In 2016, 6 months after you posted this, it is still broken. 6 months and they keep taking my $15. Ive paid them $45 so far. I wish Apple could go back to making good, innovative products.

  • by ThrashTator,

    ThrashTator ThrashTator Jan 16, 2016 8:28 AM in response to jharper428
    Level 1 (0 points)
    Jan 16, 2016 8:28 AM in response to jharper428

    I have this problem since the release of Apple Music. I seriously have no idea what Apple is doing right now. I'm seriously considering an other streamingprogram.

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