styoshinaga

Q: Kernel Panic in OSX but not Windows (Bootcamp)

I have a 15-inch MacBook Pro (Early 2011) that has recently been experiencing kernel panics and sudden shutdowns. The panic report always comes out to:

 

panic(cpu 2 caller 0xfffffff7f8d8ae4e6): "AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid"@/Library/Cahes/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.11.33.1/src/AppleMuxControl/kext/AGCPowerManagement.cpp:1158

          ....

          ....

Here's what I have done so far:

     -Went to Apple Store for the MacBook Pro Video Problem Repair Extension Program (it passed the diagnostic done there)

     -Ran an Apple Hardware Test (error 4HDD/11/40000000: SATA (0,0)) and Disc Utility repair (no problems found)

     -Re-installed from Time Machine Backup but still experienced kernel panics

     -Erased Mac partition and did a new install of OSX but still experienced kernel panics

 

     ^-- after doing those steps I'm now assuming that there isn't a software/OS-related problem, so I figured it must be a hardware problem. The weird thing is that Windows 10 on my Bootcamp partition still works and has no problems. I'm not sure if I'm missing something but if it were a hardware problem (hard drive, SATA cable, RAM, logic board) then shouldn't the Windows partition also have problems?

 

Please let me know if you have any thoughts or suggestions. I'm stuck with using Windows in the meantime...

MacBook Pro (15-inch Early 2011), OS X El Capitan (10.11.1)

Posted on Nov 30, 2015 1:55 AM

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Q: Kernel Panic in OSX but not Windows (Bootcamp)

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  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Nov 30, 2015 3:46 AM in response to styoshinaga
    Level 9 (52,521 points)
    Mac OS X
    Nov 30, 2015 3:46 AM in response to styoshinaga

    When the Apple Hardware Test results in generating an error code, there is a hardware problem.  The error you posted indicates a connection problem to the HDD.

     

    It might be helpful if you posted the entire kernel panic report.

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 30, 2015 6:41 AM in response to styoshinaga
    Level 10 (208,000 points)
    Applications
    Nov 30, 2015 6:41 AM in response to styoshinaga
  • by styoshinaga,

    styoshinaga styoshinaga Nov 30, 2015 8:58 PM in response to OGELTHORPE
    Level 1 (0 points)
    Nov 30, 2015 8:58 PM in response to OGELTHORPE

    Running Windows on bootcamp has no problems--wouldn't a hardware problem affect that also and not just OSX?

  • by styoshinaga,

    styoshinaga styoshinaga Nov 30, 2015 8:59 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 30, 2015 8:59 PM in response to Linc Davis

    I've already gone in to the Apple store for the repair extension program but it passed the diagnostic that they ran.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 30, 2015 9:51 PM in response to styoshinaga
    Level 10 (208,000 points)
    Applications
    Nov 30, 2015 9:51 PM in response to styoshinaga

    The result of the hardware test that you ran is not significant if you have an internal SSD:

     

    Mac notebooks: Apple Hardware Test may report "HDD" alert - Apple Support

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by styoshinaga,

    styoshinaga styoshinaga Dec 1, 2015 1:46 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 1, 2015 1:46 AM in response to Linc Davis

    I replaced the HDD with an SSD about a year ago, so that explains the hardware test.

    Thank you in advance for all the help.


    Mon Nov 30 01:19:49 2015

     

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff7f886524e6): "AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphi csControl-3.11.33.1/src/AppleMuxControl/kext/AGCPowerManagement.cpp:1158

    Backtrace (CPU 0), Frame : Return Address

    0xffffff810f3cbdb0 : 0xffffff8006ae5307

    0xffffff810f3cbe30 : 0xffffff7f886524e6

    0xffffff810f3cbe70 : 0xffffff7f886552fc

    0xffffff810f3cbea0 : 0xffffff80070bbec3

    0xffffff810f3cbf00 : 0xffffff8006b1965a

    0xffffff810f3cbfb0 : 0xffffff8006bd15d7

          Kernel Extensions in backtrace:

             com.apple.driver.AppleMuxControl(3.11.33b1)[FF6CE9C5-9D8F-3A48-9D10-2BB9C2DDD22 7]@0xffffff7f88647000->0xffffff7f8865afff

                dependency: com.apple.driver.AppleGraphicsControl(3.11.33b1)[4ADB751E-5208-3DA7-A8C3-E9EC07 263B16]@0xffffff7f88631000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[CBAE26D8-0ACB-3C1F-8347-FDCA67EC40B3]@0xfffff f7f87955000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[8E5F549E-0055-3C0E-93F8-E872A048E31B]@0xffffff 7f8732d000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0 xffffff7f88595000

                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[5CB7D4B7-B100-34EE-BD40-1EC07E865C 67]@0xffffff7f88642000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    15B42

     

     

    Kernel version:

    Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64

    Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D

    Kernel slide:     0x0000000006800000

    Kernel text base: 0xffffff8006a00000

    __HIB  text base: 0xffffff8006900000

    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

     

     

    System uptime in nanoseconds: 109418232023

    last loaded kext at 52886363111: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8a07d000, size 69632)

    loaded kexts:

    com.apple.filesystems.msdosfs 1.10

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AudioAUUC 1.70

    com.apple.filesystems.ntfs 3.13

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.filesystems.autofs 3.0

    com.apple.iokit.IOBluetoothSerialManager 4.4.2f1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHDAHardwareConfigDriver 272.50.31

    com.apple.kext.AMDFramebuffer 1.3.8

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AGPM 110.20.21

    com.apple.driver.AppleTyMCEDriver 1.0.2d2

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.ApplePolicyControl 3.11.33b1

    com.apple.driver.AppleHDA 272.50.31

    com.apple.AMDRadeonX3000 1.3.8

    com.apple.driver.AppleMikeyDriver 272.50.31

    com.apple.driver.AirPort.Brcm4331 800.20.24

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleIntelHD3000Graphics 10.0.0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleBacklight 170.8.1

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.iokit.AppleBCM5701Ethernet 10.1.11

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleFIVRDriver 4.1.0

    com.apple.kext.AMD6000Controller 1.3.8

    com.apple.iokit.IOBluetoothUSBDFU 4.4.2f1

    com.apple.driver.AirPort.Brcm4360 1010.14.1a4

    com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0

    com.apple.driver.AppleMuxControl 3.11.33b1

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.driver.AppleUSBTCKeyEventDriver 245.4

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.driver.AppleIRController 327.5

    com.apple.iokit.SCSITaskUserClient 3.7.7

    com.apple.driver.AppleFileSystemDriver 3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 37

    com.apple.iokit.IOAHCIBlockStorage 2.8.0

    com.apple.driver.AppleSDXC 1.7.0

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.AppleAHCIPort 3.1.5

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSurface 108.0.1

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.CoreCaptureResponder 1

    com.apple.driver.DspFuncLib 272.50.31

    com.apple.kext.OSvKernDSPLib 525

    com.apple.iokit.IOAcceleratorFamily2 203.10

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1

    com.apple.iokit.IOBluetoothFamily 4.4.2f1

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.driver.AppleHDAController 272.50.31

    com.apple.iokit.IOHDAFamily 272.50.31

    com.apple.iokit.IOAudioFamily 204.1

    com.apple.vecLib.kext 1.2.0

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.kext.AMDSupport 1.3.8

    com.apple.AppleGraphicsDeviceControl 3.11.33b1

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.iokit.IO80211Family 1101.24

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.driver.corecapture 1.0.4

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleGraphicsControl 3.11.33b1

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

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    com.apple.driver.AppleSMC 3.1.9

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    com.apple.driver.AppleThunderboltEDMSink 4.1.1

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    com.apple.driver.AppleUSBMultitouch 250.4

    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

    com.apple.iokit.IOBDStorageFamily 1.8

    com.apple.iokit.IODVDStorageFamily 1.8

    com.apple.iokit.IOCDStorageFamily 1.8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

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    com.apple.driver.AppleXsanScheme 3

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    com.apple.iokit.IOThunderboltFamily 5.0.6

    com.apple.driver.AppleUSBMergeNub 900.4.1

    com.apple.iokit.IOFireWireFamily 4.5.8

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    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.driver.usb.AppleUSBUHCI 1.0.1

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

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    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

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    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 415

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    Model: MacBookPro8,2, BootROM MBP81.0047.B2A, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 1.69f4

    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In

    Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x830B, 0x4E54344743363442384847304E532D444920

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x830B, 0x4E54344743363442384847304E532D444920

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)

    Bluetooth: Version 4.4.2f1 16391, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: Crucial_CT512MX100SSD1, 512.11 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: USB 2.0 Bus

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: USB Receiver

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM2070 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: IR Receiver

    Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Dec 1, 2015 3:46 PM in response to styoshinaga
    Level 10 (208,000 points)
    Applications
    Dec 1, 2015 3:46 PM in response to styoshinaga

    The aftermarket memory that's installed doesn't meet the specifications for your model (1333 MHz SDRAM.) Please reinstall the original memory, or install new memory of the right type.

    Any reputable RAM vendor will have a web form in which you can select the Mac model and be directed to the compatible parts.

  • by styoshinaga,

    styoshinaga styoshinaga Dec 1, 2015 3:46 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 1, 2015 3:46 PM in response to Linc Davis

    I'll go ahead and do that next. Thank you for the help!