HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Learn about Get help with Mail on your iPhone, iPad, and iPod touch

vincentfromzachary

Level 1 (0 points)

Q: Why does Mail not work on iPhone 5 just a white screen?

Press mail button and nothing happens but a white screen then it closes. I can connect to mail accounts on other computers but not phone. I tried resetting network setting and rebooting iPhone and same thing. What is causing this?

iPhone 5

Posted on Nov 20, 2015 3:19 PM

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Q: Why does Mail not work on iPhone 5 just a white screen?

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by razmee209,

razmee209 Nov 20, 2015 4:26 PM in response to vincentfromzachary
Level 7 (32,956 points)

Nov 20, 2015 4:26 PM in response to vincentfromzachary

don't know.

you can try a reset hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.

If that doesn't work - then delete and reinstall the email account.
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by patrickduffyleg,

patrickduffyleg Nov 30, 2015 3:02 PM in response to vincentfromzachary
Level 1 (10 points)

Nov 30, 2015 3:02 PM in response to vincentfromzachary

have you tried forcing the app to close and then reopening it again? Force an app to close in iOS - Apple Support
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by vincentfromzachary,

vincentfromzachary Dec 1, 2015 7:48 AM in response to razmee209
Level 1 (0 points)

Dec 1, 2015 7:48 AM in response to razmee209

would not go into reset mode. I ended up pressing 3 fingers and finally came back.
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HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Q: Why does Mail not work on iPhone 5 just a white screen?

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by razmee209,

by patrickduffyleg,

by vincentfromzachary,

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