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Q: my iphone 6s unexpected shut down and not restarting?

my iphone 6s unexpected shut down and not restarting?

iPhone 6s, iOS 9.1

Posted on Dec 2, 2015 12:43 AM

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Q: my iphone 6s unexpected shut down and not restarting?

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  • by thunderzzz,Solvedanswer

    thunderzzz thunderzzz Dec 5, 2015 10:16 PM in response to saleeku
    Level 6 (8,379 points)
    Notebooks
    Dec 5, 2015 10:16 PM in response to saleeku

    Try to reset your device. This won't delete your data stored on this device.


    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings


     

    If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

    Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support

    If this issue persists take your device back to the Apple Store for further diagnostics.