Q: Ipad Pro shuts off while charging and requires a hard reset to turn on
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Dec 1, 2015 9:02 PMby Scott Schram,Oui, tout le monde ici dans cette conversation a le même problème.
On pense qu'il faut:
1) Activer Siri, et aussi "Hey Siri". Je ne sais pas le nom de cette option en français. C'est l'option òu on peut dire "Hey Siri" quand charge est en cours et l'iPad reveille.
ou
2) Mis a jour au iOS 9.2 Beta.
ou
3) Attendre le iOS 9.2 complet.
ou peut-etre arrete le charge a moins de 100%.
Scott
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Dec 1, 2015 9:08 PMby JohnnyNorCal,Add me to the growing list of people with this problem.
iPad Pro completely shuts down when on the charger. Seems to happen when the charge reaches around 100% and left on the charger. Will not turn back on with power button alone, must use a hard reset combo (i.e. Home Button and Power Button together) to restart.
iPad Pro 32GB Silver
iOS 9.1
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Dec 2, 2015 3:44 AMby ignatz713,Same problem, after only 14 - FOURTEEN! - days. I don't do tech work on a brand new machine nor do I put up with workarounds. Apple should have made the iPad Pro perfect before putting them on the market.
My solution: I returned the iPad Pro, which was difficult considering it was a beautiful machine.
My future plan: no more iPads, ever, ever, ever.
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Dec 2, 2015 7:52 AMby lucbreton339,Yes ! Only enable hey Siri .
Envoyé de mon iPad
Le Dec 2, 2015 à 05:39, Apple Support Communities Updates <discussions-updates@apple.com> a écrit :
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skysandblue has posted in the Using iPad community.
Ipad Pro shuts off while charging and requires a hard reset to turn on
Has anyone tried powering the iPad Pro off after plugging it in? I'm wondering if it will start normally after letting it recharge that way. I don't have an iPad Pro but am watching this thread to see if a solution is found before I buy one.
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Dec 2, 2015 7:56 AMby lucbreton339,Tu active dis Siri et le tour est jouer...
Envoyé de mon iPad
Le Dec 1, 2015 à 22:57, Apple Support Communities Updates <discussions-updates@apple.com> a écrit :
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franch77 has posted in the Using iPad community.
Ipad Pro shuts off while charging and requires a hard reset to turn on
Bonjour , j ai un problème avec mon iPad pro wifi 32 GO , quand je le met en charge la nuit , au moment de le récupérer le matin en pleine charge (100%),celui reste bloquer et je suis obliger de forcer le redémarrage total de l'appareil .
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Dec 2, 2015 8:00 AMby lucbreton339,Full!Turn on Siri, and Turn on Hey Siri. (both need to be on
Envoyé de mon iPad
Le Dec 1, 2015 à 18:39, Apple Support Communities Updates <discussions-updates@apple.com> a écrit :
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LasVegas714 has posted in the Using iPad community.
Ipad Pro shuts off while charging and requires a hard reset to turn on
My Solution:
Return iPad Pro and get a Microsoft Surface Pro 4.
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Dec 2, 2015 8:28 AMby ignatz713,Sorry, lucbreton39. I have no idea what you just said. Siri has what to do with an ipad not turning on at day 14, when it turned on FOR THIRTEEN PREVIOUS DAYS?
No matter, I'm still returning the machine. It's a dud.
Apple should make sure their ipads are working correctly before they foist them on an unsuspecting public.
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Dec 2, 2015 8:54 AMby papjo,ignatz713 wrote:
Same problem, after only 14 - FOURTEEN! - days. I don't do tech work on a brand new machine nor do I put up with workarounds. Apple should have made the iPad Pro perfect before putting them on the market.
My solution: I returned the iPad Pro, which was difficult considering it was a beautiful machine.
My future plan: no more iPads, ever, ever, ever.
It's a software issue that has been and will be resolved in the next update. If you are never, ever going to buy a device that has a software glitch then you're never, ever going to buy any software related device. Good luck using your new abacus.
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Dec 2, 2015 9:08 AMby varchar,Restarting an ipad that is 100% charged because the screen doesn't wake up because of a software glitch (remember, this is the first time apple has put technology into an ipad that reduces power useage through turning portions of the screen on and off) doesn't make the ipad pro a dud. It makes it a machine that needs a software fix, for which there is a temporary solution, and potentially a full solution once ios 9.2 is released.
This isn't the same issue as the surface pro 4/surface book issues (again, for which there are TONS).
If you are having problems with the ipad pro actually charging, then check for a different thread or start a new one. A black screen after a non charge isn't what this thread is about. This thread is about the ipad pro having a black screen (a non waking screen) after a full charge. Any other issue outside of that would be a hardware issue that should probably be an RMA/exchange issue.
Restarting your ipad on a blank screen after a night's charge requires that you hold BOTH the power and home button down at the same time for around 20 seconds or until the Apple logo shows up. If the apple logo doesn't show up after that time then you have a hardware issue which should be fixed by exchanging the ipad. This is not a general my ipad doesn't work thread though, it's a thread regarding a specific problem which is that the ipad charges up (even up to 100%) but after some time the screen does not wake from sleep. The fix is quick (a hard restart) and the ipad doesn't have anymore issues until the next time that you charge it up.
Also, the ipad is a tablet, it's not a laptop, thus people who complain because they're leaving it plugged in constantly need to recognize that. I get almost a full day's use out of an unplugged ipad. (although, I'm not talking about 8 hours of constant gaming).Finally, for all those people who keep complaining that Apple is unresponsive about this please reference the link: If your iPad Pro stops responding and the screen is black - Apple Support
i.e They are AWARE of the issue and are working on a fix. I have dealt with every major computer company (Dell, IBM, Compaq, HP, Packard Bell, Gateway; although, when Ted Waitt was CEO they were great, Frys, CompUSA, BestBuy, Toshiba, etc.) and Apple is the only one that in general makes things right for the consumer the majority of the time. In fact, I just took a 2011 macbook pro 17 in for the defective video card/logic board problem for which they are replacing for FREE because enough people have had the issue. Just because apple requires a large window of consumer visibility for a problem doesn't mean they aren't responsive, or don't want to make things right, it means they're ensuring that the issue is widespread and reproducible.
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Dec 2, 2015 11:40 AMby lucbreton339,Turn on Siri, and Turn on Hey Siri. (both need to be on
Envoyé de mon iPad
Le Dec 2, 2015 à 14:27, Apple Support Communities Updates <discussions-updates@apple.com> a écrit :
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techfan1550 has posted in the Using iPad community.
Ipad Pro shuts off while charging and requires a hard reset to turn on
I have the same issue.
I went to the store, the device was replaced and I have the same issue again!!!
What are we suppose to do? Ask for the refund?
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Dec 2, 2015 11:50 AMby tdtdbazinga,I am on my THIRD iPad Pro!! Hoping the 3rd one works!! The first one I had required a hard restart after charging each time. That doesn't give you a good feeling having to do numerous hard restarts on your brand new tablet. There were some other issues, as well, so I returned it to Apple. Got a second one, and after charging it, it just DIED. There is NO waking it up no matter WHAT I do - I've done everything suggested and have tried every possible combination of buttons. It's just dead. I will have to return the dead one to Apple and in the meantime, just got a new one I'm trying out. It's frustrating in that I will be returning the table, but can't even turn it on to erase all of the content, should it still be there. I'm hoping the THIRD one works properly, but am skeptical. It's so disappointing. I've NEVER had a problem with an Apple product and have been using them for years and years. I have faith, however, that they will find out what the problem is, but STILL...all the time and effort this has required is frustrating, to say the least.
