Q: Beats Updater just bricked my Studio Wireless!!

this has happened to me too

5 lights now pulsing, once i reset they just come back on

This just happen to me as well and when I talked to Apple they said it would cost 150 to service them! I really really regret trying to update the firmware just to rename the **** things...were you able to fix the hard bricking issue or did you end up returning/send it in for service?

I bought a pair around a month ago, did the update (blissfully unaware that there was an issue before updating), had the exact same problem and then found this thread with a bit of googling.  Contacted Apple Support, no dice - I bought mine via Amazon so just returned them as not working for full refund.

Amazon were out of stock so I bought them via Apple on line, they arrived first thing - I registered them and the update option appeared on the update app again, after 10 minutes of 'should I, should't I' I tried the update again.........SAME RESULT!  Contacted Apple Support...slightly more inquisitive this time, they asked what machine I had used to update them?

I am using a 2015 MacBook  - this question got the wheels turning in my head; I disconnected the Beats from the MacBook and plugged them in to my old knackered Windows 7 work laptop (Dell machine).  Downloaded the windows version of the update software - I initially got the same error as with OSX but when I disconnected and reconnected as per on screen instructions the update worked and the Beats rebooted and powered on!

Well that's a bit awkward Apple - the update didn't work via OSX but it did through Windows?!

Unfortunately this problem still persists in 10.11.2 and also with Beats Wireless just bought the last days (not the newest firmware on them, though). Had this problem, too. Sorry, for my bad English, by the way, but I was extremely angry about that and found this thread on google, just wanted to help others facing this.

I'm from Germany and a software developer myself. If I or any other person of the companies I work for would bring out such a bugged, obviously untested mess of a software (there seem to be a lot of others affected by this), I or he would be fired the next day without any question! I will probably stay by my B&Os and send this headphones back, as I would be ashamed of wearing this brand in public transport.

My environment: OSX 10.11.2 El Capitan, Macbook Pro late 2015, Safari 9.0.2 and Chrome 47. Also tried it on my business HP with Win 7, as someone mentioned it here, but was the same with it.

What I did: Just the things in the description, installed the Beats Software (by the way, Webinterface with Sockets for a firmware update, are you kidding me?), plugged the headphones in with the original Beats USB Cable. Software recognized them, started Update, boom! Update interrupted without doing anything. After that, the white LED bulb circle of death going on and off. Even after turning the headphones off, they went on again and stayed in update mode, even after reset, whatever. Unplugged, plugged in again, switching them off and on again, refreshing the update website, rebooting the machine, nothing.

If you are facing this, try this to complete the update: Unplug the headphones, refresh the update website, that there is the animated waiting circle, searching for Beats. Turn the Beats off (by holding the power button for about 4-5 secs), plug the Beats in, at the same time, turn the Beats on again, BUT keep holding the power button! If I released it (as seen in the description for resetting it), it was the same thing again: Can't find the beats, "Are you completely dumb and plugged them in?"-site coming up, button to "Contact our genius somewhat and spend your valuable time, cause we can't apply software"-website...

So just KEEP holding the power button. Then, the update unexpectedly went on with step 2 after waiting a few secs. But as I wrote before NEVER stop holding the power button of the headphones during that update, until it is finished!

Hope, this helps some people out there. And Apple/Beats: Be ashamed for that really poor QA. Wasn't the first time. WLAN not working correctly for nearly 3 months after 10.10... was there something?!

Regards

I ended up having to take it in to an Apple store since mine was in the same state, they ended up replacing it with a newer model however it still costed an arm and a leg

Thank you sir, seems like holding the power button for the past 5 mins worked !

Apple/Beats this seriously needs to be fixed ASAP especially if it's costing end-users money !

The same thing happened to me, I couldn't even get the unit to turn on, and I was just a few days out of the 1yr warranty. I returned them to a Apple store and after some "back and forth", they replaced my unit with a new one. Im scared the updated the new unit now...

Thank you for the advice - your solution help!

I tried this and went through some 40 minute thing with Apple just letting them sit.  However as a last result I tried completing the update on Windows 10. Though it did take several tries on Windows 10 using Edge as my browser it was finally successful. Hopefully I'm able to help anyone else who experienced the same problem if they were unable to do it on OSX.

this worked with my beats as well. it takes a long time. I stopped pressing the button and went to pick up my windows laptop to try this solution.

after returning to my mac the update continued and finished.

so, it is working somehow. I tried I guess 50 times until it worked....

frustrating and a shame for apple to provide that kind of "update" software ....