HT204075: If you can’t send or receive email on your Mac

Learn about If you can’t send or receive email on your Mac
LHall
Level 1 (5 points)

Q: Receiving email on multiple devices

I recently had to change my email password because of hackers.   Now, receiving my email on one device messes with being able to receive on another.

 

I have a Mac Pro running 10.10.5, a Macbook Pro running 10.9.5, and an IPhone.  I want to be able to receive all my emails on each device even if I've already received it on one of them.

 

For instance, this morning I received several emails on my Macbook.  I didn't delete them or anything, I just received them.  Then, when I checked my email on my Mac Pro, none of them came through.

 

I'm using Comcast email as my provider.

 

What setting has changed and how do I change it back?

 

Thanks

Mac Pro, OS X Yosemite (10.10.5)

Posted on Nov 30, 2015 8:24 AM

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LHall

Q: Receiving email on multiple devices

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  • Helpful answers

  • by LHall,

    LHall LHall Nov 30, 2015 8:32 AM in response to LHall
    Level 1 (5 points)
    Nov 30, 2015 8:32 AM in response to LHall

    I think I found it.  It's a Comcast setting.  Under preferences there is a subject called "POP settings for other apps".  That had somehow been changed from "keep" to "delete".   I've changed it to "keep" and hopefully that fixes the problem.

  • by Smokerz,

    Smokerz Smokerz Dec 1, 2015 4:23 AM in response to LHall
    Level 6 (9,699 points)
    Dec 1, 2015 4:23 AM in response to LHall

    To do what you describe you need to get off of POP and set your mail for imap. There is a Comcast web page where you sign up for imap and wait three days for approval. The big difference using imap other than syncing mail to all devices is that trashing an email deletes it on all devices.

     

    https://faq.connect.comcast.net/

  • by LHall,

    LHall LHall Dec 3, 2015 7:21 AM in response to Smokerz
    Level 1 (5 points)
    Dec 3, 2015 7:21 AM in response to Smokerz

    When I changed my password, my account somehow defaulted to IMAP, so that's where they're set.  Yet today, after I deleted some emails on my Macbook, then they never came through on my Mac Pro. 

     

    I actually never had this problem when everything was POP.  Maybe I should try to go back to that.

  • by Eric Root,

    Eric Root Eric Root Dec 3, 2015 11:03 AM in response to LHall
    Level 9 (70,250 points)
    iTunes
    Dec 3, 2015 11:03 AM in response to LHall

    IMAP attempts to sync. Try not deleting them off Macbook and see if they show up on the Mac Pro.