adamh25
Level 1 (0 points)

Q: Preview getting stuck after moving to El Capitan

After installing El Capitan 10.11.1, Preview gets stuck every second or third PDF I open. It usually re-opens, only to get stuck again some time after. My version of Preview is 8.1. I didn't find any regularity in the problem - it doesn't happen with specific PDFs, nor does it happen just in full-screen or something similar. Any help would be much appreciated!

MacBook Air, OS X El Capitan (10.11.1)

Posted on Dec 3, 2015 12:42 PM

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adamh25

Q: Preview getting stuck after moving to El Capitan

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Dec 3, 2015 12:47 PM in response to adamh25
    Level 10 (208,037 points)
    Applications
    Dec 3, 2015 12:47 PM in response to adamh25

    When Preview becomes unresponsive, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by adamh25,

    adamh25 adamh25 Dec 3, 2015 12:59 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 3, 2015 12:59 PM in response to Linc Davis

    Thank you for the detailed response. I opened the console, searched for "Preview" and these are some of the lines that came up:

     

    2.12.2015 18:10:18.265 Finder[360]: [QL] After retry, preview was from a different type for <QLPreview 0x7ff6960ef880 117099 file:///Users/****/Downloads/Exercise%20%23%202%20%2528SM%2529.doc>

    2.12.2015 18:11:14.927 Finder[360]: [QL] After retry, preview was from a different type for <QLPreview 0x7ff6960ef880 82387 file:///Users/****/Downloads/courses/OMB/Ex%201%20OMB%202015%2016.docx>

    2.12.2015 18:12:14.753 Preview[13615]: objc[13615]: PVPDFView object 0x7fb2b4f24cb0 overreleased while already deallocating; break on objc_overrelease_during_dealloc_error to debug

    2.12.2015 18:12:18.370 Preview[13615]: objc[13615]: PVPDFView object 0x7fb2b285b0a0 overreleased while already deallocating; break on objc_overrelease_during_dealloc_error to debug

    2.12.2015 18:12:29.449 Preview[13615]: --ImageKit Error: _mirrorViewBlurImage: glPixelStorei error 502

    2.12.2015 18:12:29.515 Preview[13615]: _disableFullScreenAutohiding underflow

    2.12.2015 18:12:43.477 com.apple.xpc.launchd[1]: (com.apple.Preview.47392[13615]) Service exited due to signal: Killed: 9

    2.12.2015 18:12:52.937 com.apple.Preview.TrustedBookmarksService[14077]: Failure to de-serialize bookmark data file.

    2.12.2015 18:12:54.405 spindump[14040]: Saved hang report for Preview version 8.1 (877) to /Library/Logs/DiagnosticReports/Preview_2015-12-02-181254_h-MacBook-Air-sl-dm.h ang

    2.12.2015 18:12:54.890 Preview[14075]: --ImageKit Error: _mirrorViewBlurImage: glPixelStorei error 502

    2.12.2015 18:12:54.949 Preview[14075]: _disableFullScreenAutohiding underflow

    2.12.2015 18:21:47.000 kernel[0]: Sandbox: coreduetd(14047) deny(1) file-read-metadata /Applications/Preview.app

     

    And later:

    2.12.2015 19:08:55.079 com.apple.Preview.TrustedBookmarksService[14258]: Failure to de-serialize bookmark data file.

    2.12.2015 19:09:02.815 Preview[14257]: --ImageKit Error: _mirrorViewBlurImage: glPixelStorei error 502

    2.12.2015 19:09:02.885 Preview[14257]: _disableFullScreenAutohiding underflow

    2.12.2015 19:10:46.609 Finder[360]: [QL] After retry, preview was from a different type for <QLPreview 0x7ff695c62910 110659 file:///Users/****/Downloads/courses/OMB/Ex%201%20OMB%202015%2016.docx>

    2.12.2015 19:10:46.609 Finder[360]: [QL] After retry, preview was from a different type for <QLPreview 0x7ff696f58990 137519 file:///Users/****/Downloads/courses/OMB/Ex%201%20OMB%202015%2016.docx>

    2.12.2015 19:10:53.238 Finder[360]: [QL] After retry, preview was from a different type for <QLPreview 0x7ff696c5f9b0 128851 file:///Users/****/Downloads/Exercise%20%23%202%20%2528SM%2529.doc>

    2.12.2015 19:10:53.898 Finder[360]: [QL] After retry, preview was from a different type for <QLPreview 0x7ff6961703b0 124199 file:///Users/****/Downloads/Exercise%20%23%202%20%2528SM%2529.doc>

     

    Does this help?

  • by Linc Davis,

    Linc Davis Linc Davis Dec 3, 2015 1:13 PM in response to adamh25
    Level 10 (208,037 points)
    Applications
    Dec 3, 2015 1:13 PM in response to adamh25

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by adamh25,

    adamh25 adamh25 Dec 3, 2015 1:39 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 3, 2015 1:39 PM in response to Linc Davis

    I tried both, but couldn't reproduce the problem. Then I returned to my default user account, tried to open and close various PDFs, work full screen and back - and still couldn't reproduce it. As I mentioned above, no obvious regularity was found in previous collapses, too.

     

    The only thing I can think of is that around the time I installed El Capitan and the problem started, I also installed LyX, which "uses" Preview when I view a document in progress. Just a thought...

  • by Linc Davis,

    Linc Davis Linc Davis Dec 3, 2015 1:46 PM in response to adamh25
    Level 10 (208,037 points)
    Applications
    Dec 3, 2015 1:46 PM in response to adamh25

    It's hard to fix something that isn't broken.

  • by adamh25,

    adamh25 adamh25 Dec 3, 2015 1:49 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 3, 2015 1:49 PM in response to Linc Davis

    It's more like stochastically broken... I'll post a console log after the next collapse. Any other ideas would be welcomed.

  • by adamh25,

    adamh25 adamh25 Dec 7, 2015 6:10 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 7, 2015 6:10 AM in response to Linc Davis

    Just happened again. One PDF file was open, I tried to open another PDF and it got stuck. I gave it a few minutes and then force-quit it.

     

    Here's the console log (**** is private stuff I took out):

    7.12.2015 15:57:05.005 Preview[17413]: --ImageKit Error: _mirrorViewBlurImage: glPixelStorei error 502

    7.12.2015 15:57:05.076 Preview[17413]: _disableFullScreenAutohiding underflow

    7.12.2015 15:57:05.985 WindowServer[17145]: disable_update_timeout: UI updates were forcibly disabled by application "תצוגה מקדימה" for over 1.00 seconds. Server has re-enabled them.

    7.12.2015 15:57:19.986 WindowServer[17145]: disable_update_likely_unbalanced: UI updates still disabled by application "תצוגה מקדימה" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

    7.12.2015 16:00:36.616 AddressBookSourceSync[22007]: AOSKit WARN: Invalid url: https://*****%40gmail.com@google.com/carddav/v1/principals/******%40gmail.com///*****%40gmail.com@google.com/carddav/v1/principals/******%40gmail.com/

    7.12.2015 16:00:43.211 com.apple.InputMethodKit.TextReplacementService[22013]: -[PFUbiquitySwitchboardEntryMetadata setUseLocalStorage:](874): CoreData: Ubiquity:  ****~58B3234A-4E4B-569D-A810-21795EE46CE8:UserDictionary

    Using local storage: 1 for new NSFileManager current token <aa621c30 85b3f54f c95192df dcd4c25d c575c867>

    7.12.2015 16:00:43.454 sandboxd[21922]: ([21904]) coreduetd(21904) deny file-read-metadata /usr/libexec

    7.12.2015 16:00:43.565 sandboxd[21922]: ([21904]) coreduetd(21904) deny file-read-metadata /usr/libexec

    7.12.2015 16:00:44.478 com.apple.InputMethodKit.TextReplacementService[22013]: -[PFUbiquitySwitchboardEntryMetadata setUseLocalStorage:](874): CoreData: Ubiquity:  ****~58B3234A-4E4B-569D-A810-21795EE46CE8:UserDictionary

    Using local storage: 0 for new NSFileManager current token <aa621c30 85b3f54f c95192df dcd4c25d c575c867>

    7.12.2015 16:00:44.742 ContainerMetadataExtractor[22018]: CGSConnectionByID: 0 is not a valid connection ID.

    7.12.2015 16:00:44.742 ContainerMetadataExtractor[22018]: Invalid Connection ID 0

    7.12.2015 16:00:46.874 secd[21920]:  securityd_xpc_dictionary_handler cloudd[22015] copy_matching Error Domain=NSOSStatusErrorDomain Code=-50 "query missing class name" (paramErr: error in user parameter list) UserInfo={NSDescription=query missing class name}

    7.12.2015 16:00:46.874 secd[21920]:  securityd_xpc_dictionary_handler cloudd[22015] copy_matching Error Domain=NSOSStatusErrorDomain Code=-50 "query missing class name" (paramErr: error in user parameter list) UserInfo={NSDescription=query missing class name}

    7.12.2015 16:00:46.875 cloudd[22015]:  SecOSStatusWith error:[-50] Error Domain=NSOSStatusErrorDomain Code=-50 "query missing class name" (paramErr: error in user parameter list) UserInfo={NSDescription=query missing class name}

    7.12.2015 16:00:46.875 cloudd[22015]:  SecOSStatusWith error:[-50] Error Domain=NSOSStatusErrorDomain Code=-50 "query missing class name" (paramErr: error in user parameter list) UserInfo={NSDescription=query missing class name}

    7.12.2015 16:01:11.000 syslogd[44]: ASL Sender Statistics

    7.12.2015 16:02:02.000 kernel[0]: nspace-handler-set-snapshot-time: 1449496924

    7.12.2015 16:02:02.919 com.apple.mtmd[278]: Set snapshot time: 2015-12-07 16:02:04 +0200 (current time: 2015-12-07 16:02:02 +0200)

    7.12.2015 16:02:13.328 CalendarAgent[17204]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

    7.12.2015 16:02:13.418 CalendarAgent[17204]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

    7.12.2015 16:05:10.842 com.apple.xpc.launchd[1]: (com.apple.Preview.47392[17413]) Service exited due to signal: Terminated: 15

    7.12.2015 16:05:10.883 garcon[18378]: Garcon destroyed (0 alive).

    7.12.2015 16:05:10.884 garcon[18378]: host connection <NSXPCConnection: 0x7f9242766840> connection from pid 17521 invalidated

    7.12.2015 16:05:11.309 iconservicesagent[22035]: iconservicesagent launched.

    7.12.2015 16:05:11.356 iconservicesagent[22035]: Starting service with cache path: /var/folders/ry/34c3djms6bbfmwt6pfnyr4y40000gn/C/com.apple.iconservices

    7.12.2015 16:05:11.373 iconservicesd[22036]: iconservicesd launched.

    7.12.2015 16:05:11.374 iconservicesd[22036]: Cache path: /Library/Caches/com.apple.iconservices.store

    7.12.2015 16:05:15.956 pkd[21952]: client 22038 plug-in com.getdropbox.dropbox.garcon election := 1

    7.12.2015 16:05:17.948 Spotlight[17191]: XPC connection was invalidated

    7.12.2015 16:05:17.964 Spotlight[17191]: XPC connection was invalidated

    7.12.2015 16:05:17.970 Spotlight[17191]: XPC connection was invalidated

    7.12.2015 16:05:17.977 Spotlight[17191]: XPC connection was invalidated

    7.12.2015 16:05:17.986 airportd[59]: -[CWXPCConnection performScanWithChannels:ssidList:legacyScanSSID:includeHiddenNetworks:mergeScan Results:maxAge:maxMissCount:maxWakeCount:maxAutoJoinCount:interfaceName:waitForW iFi:waitForBluetooth:token:priority:reply:]: !!! SCAN request received 1.1629 seconds after previous scan request from 16544 (locationd)

    7.12.2015 16:05:18.021 airportd[59]: -[CWXPCConnection performScanWithChannels:ssidList:legacyScanSSID:includeHiddenNetworks:mergeScan Results:maxAge:maxMissCount:maxWakeCount:maxAutoJoinCount:interfaceName:waitForW iFi:waitForBluetooth:token:priority:reply:]: !!! SCAN request received 0.0345 seconds after previous scan request from 16544 (locationd)

    7.12.2015 16:05:18.078 locationd[16544]: NETWORK: requery, 0, 0, 0, 0, 24, items, fQueryRetries, 0, fLastRetryTimestamp, 471178720.9

    7.12.2015 16:05:18.467 Spotlight[17191]: XPC connection was invalidated

    7.12.2015 16:05:18.843 Spotlight[17191]: XPC connection was invalidated

    7.12.2015 16:05:19.005 Spotlight[17191]: XPC connection was invalidated

    7.12.2015 16:05:19.415 Spotlight[17191]: XPC connection was invalidated

    7.12.2015 16:05:19.739 Console[22041]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable

    7.12.2015 16:05:21.078 sandboxd[21922]: ([22040]) com.apple.Safari(22040) deny mach-lookup com.apple.cookied

    7.12.2015 16:05:25.866 spindump[21999]: Saved hang report for Preview version 8.1 (877) to /Library/Logs/DiagnosticReports/Preview_2015-12-07-160525_h-MacBook-Air-sl-dm.h ang

     

    Maybe this last line about some report being saved might help? :-\

  • by Linc Davis,

    Linc Davis Linc Davis Dec 8, 2015 5:53 AM in response to adamh25
    Level 10 (208,037 points)
    Applications
    Dec 8, 2015 5:53 AM in response to adamh25

    Please sign out of iCloud in its preference pane and see whether there's any change. No data will be removed from the servers, and you can retrieve it by signing back in. That said, you should always have a current archive of the data for safety's sake, even if you don't sign out.

    If you use iCloud Keychain, when you sign back in to iCloud follow one of the procedures described in this support article to set it up on an additional device.

  • by adamh25,

    adamh25 adamh25 Dec 12, 2015 10:57 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 12, 2015 10:57 AM in response to Linc Davis

    Just happened again, after I logged out of iCloud a few days ago.