fled2fla
Level 1 (7 points)

Q: Safari 9.0 issue with large .pdf downloading?

I currently have OS X 10.10.5 and Safari 9.0.

 

For several months now, I've been getting copies of a magazine that I subscribe to off the web. Basically, mid-month they send me an email that the .pdf of the magazine is ready, I go to their website and download it. Sizes have been 11 - 22 MB. No problems.

 

Got the email yesterday for the next issue. Tried several times to download it but when I clicked on their link, Safari would open a new window, start the bar movement (maybe 15% of the way over) and then sit there with a blank screen. No error messages, just sits there.

 

Tried this morning on an old Mac with 10.6 and both Safari (earlier version - maybe 5?) and Firefox. Same internet connection. Both browsers downloaded document fine.

 

 

The main thing that I can think of is between this month and last I went to Safari 9.0 from 8.0.6. So my question here is does 9.0 have a problem?

 

 

Other pertinent information: this month's file was 26 MB - possibly the largest I've seen from this magazine. I have not updated the operating system or Adobe Reader in the last month (was going to go to 10.11 this weekend). No issues with small routine .pdfs, such as my checking statement I downloaded last week. No size limits knowingly set on any downloading.

Mac Pro (Late 2013), OS X Yosemite (10.10.5)

Posted on Oct 15, 2015 8:52 AM

by fled2fla,Apple recommended
fled2fla fled2fla
Level 1 (7 points)
A:

I was never able to solve this and learned to live with it (actually I would download the large .pdfs on older computer which I had not upgraded to Safari 9).

 

Yesterday, I installed Safari 10 on my Mac. The problem is now solved.

Posted on Sep 21, 2016 3:18 AM

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fled2fla

Q: Safari 9.0 issue with large .pdf downloading?

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Oct 15, 2015 4:11 PM in response to fled2fla
    Level 10 (208,000 points)
    Applications
    Oct 15, 2015 4:11 PM in response to fled2fla

    Back up all data before making any changes. Please take each of the following steps until the problem is resolved.

    Step 1

    If Adobe Reader or Acrobat is installed, and the problem is just that you can't print or save PDF's displayed in Safari, you may be able to do so by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar should appear under the cursor. Click the printer or disk icon.

    Step 2

    There should be a setting in its preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.

    Step 3

    If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select

              Safari ▹ Preferences... ▹ Security

    and check the box marked

              Allow Plug-ins

    Then click

              Manage Website Settings...

    and make any required changes to the security settings for the Adobe PDF plugin.

    Step 4

    Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:

    /Library/Internet Plug-ins

    In the Finder, select

              Go ▹ Go to Folder

    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens by pressing command-V, then press return.

    From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.

    Step 5

    The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others—I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.

    Step 6

    Do as in Step 4 with this line:

    ~/Library/Internet Plug-ins

    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari.

  • by fled2fla,

    fled2fla fled2fla Oct 15, 2015 5:11 PM in response to Linc Davis
    Level 1 (7 points)
    Oct 15, 2015 5:11 PM in response to Linc Davis

    Thank you for the detailed response. I'm not sure that it addresses my needs as smaller .pdfs seem to work ok. It is just this one magazine of a large size so far that I'm having difficulties with.

     

     

    Based on reading your note:

    I am not even getting a partial or anything on the window. It stays white, with except for the web page address at the top and the little progress line underneath. I tried specifically to get the print or download icons to appear at the bottom of where the document would be but no such luck.

     

    Since you mentioned Reader and discussed options there, I went and upgraded to 11.0.13 to make sure that I had the latest version (I previously had .12) - still the same issue.

     

    I then went into Safari preferences, found the plug-ins, confirmed that 11.0.13 was there and tried it both with and without the Adobe Reader plugin being enabled. Neither worked.

     

    This machine is under a year old and I've kept in clean - not a lot of programs, plug-ins, etc. on it. I never downloaded the Silverlight plug-in. I have on previous machines so I've seen it before. Never heard of iGetter but it doesn't show up on my plug-in list either.

     

     

    Again, the only change that I can see is that the document is very large (bigger than the previous ones) - but it worked on a older computer  -   and I upgraded to Safari 9 (which is why I think the problem is there).

  • by Linc Davis,

    Linc Davis Linc Davis Oct 15, 2015 5:31 PM in response to fled2fla
    Level 10 (208,000 points)
    Applications
    Oct 15, 2015 5:31 PM in response to fled2fla

    When you click on the link to the PDF, does it display in the browser or download as a file? Is that what it has always done?

  • by fled2fla,

    fled2fla fled2fla Dec 4, 2015 2:23 AM in response to Linc Davis
    Level 1 (7 points)
    Dec 4, 2015 2:23 AM in response to Linc Davis

    I haven't really tracked it - I think I've seen both where it has opened in the browser but sometimes automatically download as a .pdf and open in Preview (when it does that, Safari typically leaves me a blank window).

     

     

    Again, with this magazine, Safari opens a new window to do the download, then gets stuck on there and doesn't actually show me anything.

     

    It has happened again with the next issue of the same magazine (more of their typical size) so it was not a fluke (I was hopeful). In addition, last week, I was getting one of the credit reports through annualcreditreport.com and it gave me an error message (no useful information) when I tried to save the report as a .pdf. Yet, I could take the report on the screen, print it as a .pdf and save it that way.

     

    I did contact the magazine company - they say that they tried it on a Safari 9 machine (don't know Window or Mac) and it worked fine.

  • by Eric Root,

    Eric Root Eric Root Dec 4, 2015 6:57 AM in response to fled2fla
    Level 9 (72,268 points)
    iTunes
    Dec 4, 2015 6:57 AM in response to fled2fla

    If you have any extensions installed (Safari/Preferences/Extensions), try disabling them and test.

  • by fled2fla,

    fled2fla fled2fla Dec 4, 2015 7:01 AM in response to Eric Root
    Level 1 (7 points)
    Dec 4, 2015 7:01 AM in response to Eric Root

    No extensions installed.

  • by fled2fla,Apple recommended

    fled2fla fled2fla Sep 21, 2016 3:18 AM in response to fled2fla
    Level 1 (7 points)
    Sep 21, 2016 3:18 AM in response to fled2fla

    I was never able to solve this and learned to live with it (actually I would download the large .pdfs on older computer which I had not upgraded to Safari 9).

     

    Yesterday, I installed Safari 10 on my Mac. The problem is now solved.