darkfire.shadows

Q: Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,

 

I got my iPad Wednesday, spent the evening getting it all setup.  Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.

 

At night it was down to 40% so I charged it and went to bed.  When I woke up it was "dead".  It wouldn't wake up.  I needed to perform a hard reset to get it to come to life.  Worked on it for a couple of hours and had to run an errand.  Plugged it back in as I was going to need a full charge later that day.  Came back to it, same thing.  Dead.  I needed to perform a hard reset to get it to turn on.

 

Used it more, then last night plugged it in and this morning, same thing.  I am thinking that there is an issue with this iPad.

 

I am now restoring it, since that it what online support recommended I try.  Just wondering if anyone else has had this issue?

 

Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

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Q: Ipad Pro shuts off while charging and requires a hard reset to turn on

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  • by flibbertygibbet,

    flibbertygibbet flibbertygibbet Dec 2, 2015 12:17 PM in response to papjo
    Level 1 (15 points)
    Dec 2, 2015 12:17 PM in response to papjo

    It's a software issue that has been and will be resolved in the next update. If you are never, ever going to buy a device that has a software glitch then you're never, ever going to buy any software related device. Good luck using your new abacus.

     

    There's a difference between a glitch and a problem which gives the appearance of a total lack of testing. You guys have paid a lot of money for a device which needs resetting every time you charge it overnight, which is pretty much when anyone charges their device. How something so basic managed to get through to production and then on sale is beyond me. And Apple's response does not appear to have been stellar either; very little in the way of acknowledgement of the extent of the problem and even less about the fix.

  • by ignatz713,

    ignatz713 ignatz713 Dec 3, 2015 4:32 AM in response to papjo
    Level 1 (18 points)
    Applications
    Dec 3, 2015 4:32 AM in response to papjo

    papjo: It's a software issue that has been and will be resolved in the next update.


    Then Apple should have waited to release it after the problem was solved. Why so defensive of Apple?


    varchar: This thread is about the ipad pro having a black screen (a non waking screen) after a full charge.


    Yup, I knew that.


    If the apple logo doesn't show up after that time then you have a hardware issue which should be fixed by exchanging the ipad. 


    Yup, no apple logo. Nope, don't want another one, ever. Getting a refund. ASUS looks good.


    techfan1550: What are we suppose to do? Ask for the refund?


    That's what I did, techfan. ASUS looks good.


    tdtdbazinga: STILL...all the time and effort this has required is frustrating, to say the least.


    Exactly. And not worth it.


    flibbertygibbet: How something so basic managed to get through to production and then on sale is beyond me.


    Bingo, my point exactly. All the loyalty to and defense of Apple in the world doesn't wipe away this very salient fact.

  • by varchar,

    varchar varchar Dec 3, 2015 6:11 AM in response to ignatz713
    Level 1 (0 points)
    Dec 3, 2015 6:11 AM in response to ignatz713

    QUit shilling for asus please.  This thread is about bringing visibility to an issue so that it is fixed in the next update of iOS.  The people contributing to the conversation either have the problem as described and are looking for some sort of fix or interim fix, or they are attempting to help others fix the problem or give them hope about an upcoming resolution to it.  Shilling another company's product isn't useful, and only shows that you really just dislike the apple products in the first place. 

     

    Also, to the people that say I can't believe you have to restart every night, you don't have to.  The majority of people in here have been able to resolve the issue temporarily by turning on siri and hey Siri.  I've not had the issue occur again myself since doing that.  Either way, Apple acknowledged the issue faster than Microsoft has acknowledged their surface book issues (a product that at it's top end is 2.5x more expensive than a top end iPad pro). 

     

    IF you are in this thread, reading posts from people shilling other products, the rule of thumb on the Internet is that in a help forum, if you come across people posting about using a different product multiple times, then they're getting paid to shill that other product. 

     

    IF we were to use ignatz logic then people should return every other tablet on the market for the fact that they have to be reset or on their first bsod.  There is no os immune to software glitches. 

     

    AS far as being defensive in this thread; no one is being defensive, we're trying to ensure that outside third party company shills aren't hijacking the information provided in this thread with constant bombardment of get a different product messages when there's an easy temporary fix, an official statement from apple that they're working on it, and a potential fix on the horizon with an imminent release of iOS 9.2. 

  • by ignatz713,

    ignatz713 ignatz713 Dec 3, 2015 6:21 AM in response to varchar
    Level 1 (18 points)
    Applications
    Dec 3, 2015 6:21 AM in response to varchar

    Nope, no shilling. Nice try, though.

     

    I just thought there was freedom of speech here. My mistake.

     

    Meanwhile, you defend Apple with every breath. Hilarious.

     

    No biggie. I no longer have the problem, since I soon won't have the product and never will again.

     

    You can preach your fatuous workarounds all you like, the fact remains - I notice you're not taking to task the others with the same observation - is that Apple should have fixed the problem before foisting a product on the consumer that wasn't ready for use.

     

    Defend on, var.

     

    Post on, tdtdbazinga and flibbertygibbet.

  • by iShink,

    iShink iShink Dec 3, 2015 6:31 AM in response to ignatz713
    Level 1 (0 points)
    Dec 3, 2015 6:31 AM in response to ignatz713

    ignatz, nothing personal but if you don't have the product and can't contribute to the conversation seeking a solution to the topic at hand perhaps your time would be better spent at http://www.asus.com/us/support/ than it is here; quoting every other post and typing out your best one line zinger.  The pain and anger will soon be over for you, you'll get your money back and won't have an iPad Pro... congrats!

     

    Sent from my iPad Pro

  • by SD apple addict,

    SD apple addict SD apple addict Dec 3, 2015 6:53 AM in response to darkfire.shadows
    Level 1 (0 points)
    Dec 3, 2015 6:53 AM in response to darkfire.shadows

    I bought 2 ipad pro 128 wifi cellular. Gifted one to my mom. She never unplugs hers from the charger. Does not have Siri on. Has only had the issue one morning. Mine had to be restarted every morning. I sent it back. The replacement I got 5 days ago works  perfect. No issue even if Siri is off. If it is a software issue I wonder if it matters which plant they are being made at. Maybe one of the plants has a corrupt program?

  • by varchar,

    varchar varchar Dec 3, 2015 7:00 AM in response to ignatz713
    Level 1 (0 points)
    Dec 3, 2015 7:00 AM in response to ignatz713

    Nope, no shilling. Nice try, though.

     

    I just thought there was freedom of speech here. My mistake.

     

    Meanwhile, you defend Apple with every breath. Hilarious.

     

    No biggie. I no longer have the problem, since I soon won't have the product and never will again.

     

    You can preach your fatuous workarounds all you like, the fact remains - I notice you're not taking to task the others with the same observation - is that Apple should have fixed the problem before foisting a product on the consumer that wasn't ready for use.

     

    Defend on, var.

     

    Post on, tdtdbazinga and flibbertygibbet.

    saying asus as many times as you did in a post sounds like shilling to me.

    it's a company's forum.  no one said anything about freedom of speech here.

    yes.

    why are you here then?  you have some vested interest, and since you're here and are returning the product with constant bombardment of another company's name then you are shilling.

    fatuous like your posts are?  The workarounds aren't silly and we're talking about turning a toggle on so that we don't have to do a restart that takes 15 seconds once a day.... OHHHHHHhhhhhhh nooooooooo.

    i will.

  • by papjo,

    papjo papjo Dec 3, 2015 8:15 AM in response to ignatz713
    Level 2 (172 points)
    iPad
    Dec 3, 2015 8:15 AM in response to ignatz713

    No one is "defending" Apple, there is no need. I never had the issue on my Pro, but I know others who have and who participate in the beta and their issue was resolved. I've never had any device or service that was software related that did not have one issue or another at sometime. I'm 65 years old and have used a lot of different software devices from various manufacturers. If I wanted to trash every company that had a product with a bug I would have absolutely no life as apparently some here don't.

     

    Even with this bug the device is fully functional. If you are returning or have apparently, you really neither needed nor wanted it. And that's fine. No one forced you to buy it nor keep it. But touting another device that won't be any better for most, maybe for you, and if so good luck, is not helpful to anyone.  But when you run into the bugs on it don't waste your life or anyone else's time ranting. Talking to a therapist would be a better use of your time.

     

    This particular issue also hit some of us on our iPhone 6S when it was released. It only happened once to me and after 9.1 I've not had the issue recur. I guess I should have returned it and bought an Android device and then come here and ranted. But a therapist would have been more helpful. Think about it.

  • by CheekySkeeter,

    CheekySkeeter CheekySkeeter Dec 3, 2015 8:46 AM in response to papjo
    Level 1 (0 points)
    Dec 3, 2015 8:46 AM in response to papjo

    I tried turning on the Siri and Hey Siri as people have suggested and so far it's not shutting down any more (thanks to everyone who suggested that).  Hopefully they will have a 'fix' for it at some point but I'm very happy with it so will work around it for now. 

  • by papjo,

    papjo papjo Dec 3, 2015 9:25 AM in response to CheekySkeeter
    Level 2 (172 points)
    iPad
    Dec 3, 2015 9:25 AM in response to CheekySkeeter

    I'm glad that's working for most. That's what forums like this are for, to find out what others have tried and what worked or didn't. Much better than all the erasing, restoring, setting up as new and other time consuming steps that may make things worse or at the least cause quite a headache.

     

    This is a pretty simple step until the update is released.

  • by Jukka B.,

    Jukka B. Jukka B. Dec 3, 2015 9:25 PM in response to darkfire.shadows
    Level 1 (0 points)
    Dec 3, 2015 9:25 PM in response to darkfire.shadows

    Same issue here. Gonna try the Siri thing now...

  • by FPayne4362,

    FPayne4362 FPayne4362 Dec 3, 2015 10:42 PM in response to darkfire.shadows
    Level 1 (0 points)
    Dec 3, 2015 10:42 PM in response to darkfire.shadows

    My ipad pro did the same after I swapped a bad charger out the box. Put on charger about 10:30pm and went to grab it next morning with black screen. Did a hard reset and immediately went to battery usage  and notice that the battery usage and standby info was blank after it had charged all night. Let it sit from time I went to work at 2pm until 10pm and ipad still 100% and still battery and standby info is blank. What my theory is that it is either the battery, charging ic, or firmware in which how the charging ic is controlled. Seems like once the ipad gets 100% instead of stopping the charge, it is powering down the ipad pro. Personally I think it's a software and hardware issue. I plan in going by apple to see the version of ios they are running on the demo units because there is no way they haven't experienced this issue considering the ipad are alw a ys plugged in.. But at the same time if it's 100% when it is already powered on it would drop below 100% therefore never powering down. With siri off the issue is definitely there. Going to try my 10 watt charger with siri off and see what happens. Also check your battery usage to see if it records hrs and minutes and not blank. I will post back my findings on a 10 watt charger tomorrow. I will then conduct the same test with siri on and both chargers. Considering loosing sales I could see why Apple pushed this product and seeING that 9.2 was right in the mix afterwords to find a fix. Apple definitely knew of issue to some aspect but due to shareholders demands wanted to push it out anyway. All about money and not about the consumer. Invested want to see profits and I am sure they agreed but due to this forum and many more, I am sure sales will decline and they will learn a valuable lesson once money is lost. If not fixed I could see apple dropping the price or doing what they did with the iPad 3. I'm not worried because I bought applecare so I have time on my side

    Also the reset isn't painful and I can live with it till it is fixed. 32 ipad pro gold

  • by jaymlee,

    jaymlee jaymlee Dec 3, 2015 11:44 PM in response to darkfire.shadows
    Level 1 (0 points)
    Dec 3, 2015 11:44 PM in response to darkfire.shadows

    Those of you who are experiencing all these charging/locking-up issues with your iPad Pros, have you tried charging your iPads WITHOUT the Smart Keyboard connected to your device?

     

    Try that to see if it solves the issue.

  • by Wales is home,

    Wales is home Wales is home Dec 4, 2015 1:03 AM in response to darkfire.shadows
    Level 1 (0 points)
    Dec 4, 2015 1:03 AM in response to darkfire.shadows

    This fault appears to be widespread with the iPad pro. No software fix, if it can be resolved that way, and no rest assured we are working on it from Apple, not even an acknowledgement that I can see as of yet. If they dont wake up soon, I am off to my local Apple Store and do it the old fashioned way, Go in nice and early on a Saturday (being this close to xmas is a bonus) I won't leave without a full refund or a replacement for which is fit for purpose and is without fault. Best of luck little people

  • by shortcuts,

    shortcuts shortcuts Dec 4, 2015 4:09 AM in response to Wales is home
    Level 1 (0 points)
    Dec 4, 2015 4:09 AM in response to Wales is home
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