mattm754
Level 1 (1 points)

Q: Screen stays dark when alarm goes off in the morning

When I use my iPhone 5 with iOS 9 as my alarm clock to wake me up (iOS clock app), the alarm sounds, but the screen does not light up. This means I have to fumble around in the dark to turn off my alarm. I have found that if I set a different alarm (a minute or two after the original alarm sounds, or an alarm during the day) the screen lights. A new alarm at a different time, if it is the alarm that wakes me, does the same thing where the alarm sounds and the screen stays black.

Is there some deep-sleep function that automatically turns on?

By the way, I have Do Not Disturb on at night, and is still on when the alarm goes off.

Does anyone else have any issues like this with iOS 9? It never did this on previous versions of iOS.

iPhone 5, iOS 7.1.1, A1428

Posted on Sep 23, 2015 5:33 AM

by mattm754,Solvedanswer
mattm754 mattm754
Level 1 (1 points)
A:

It seems that iOS 9.0.1 has helped. I updated last night right before bed, and the phone lit up like it should this morning.

Posted on Sep 24, 2015 5:30 AM

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mattm754

Q: Screen stays dark when alarm goes off in the morning

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  • by RVCSanFran,

    RVCSanFran RVCSanFran Nov 17, 2015 11:45 AM in response to Vixyswillie
    Level 1 (0 points)
    Nov 17, 2015 11:45 AM in response to Vixyswillie

    Any user can submit feedback to Apple.  I used this link:  http://www.apple.com/feedback/iphone.html

  • by Vixyswillie,

    Vixyswillie Vixyswillie Nov 17, 2015 12:02 PM in response to RVCSanFran
    Level 1 (0 points)
    Nov 17, 2015 12:02 PM in response to RVCSanFran

    Thanks for clarifying. The bug report link that appears in the thread above (https://bugreport.apple.com/) is for developers. I wasn't aware of a feedback link.

     

    Feedback submitted.

  • by Hogpharmer,

    Hogpharmer Hogpharmer Nov 23, 2015 10:52 AM in response to mattm754
    Level 1 (0 points)
    Nov 23, 2015 10:52 AM in response to mattm754

    I have now noticed three issues with the alarm:

     

    1). The alarm sounds and the screen lights up for a few seconds, then goes black while the alarm is still sounding (like others have reported).

     

    2). The alarm sounds and the screen does not light up at all.

     

    (I cannot figure out any rhyme or reason as to which one of the above will occur. Sometimes the alarm sounds and the screen lights up normally).

     

    3).  When the alarm sounds and the screen is black, if I press the home button with a finger that is NOT a Touch ID finger (to try to get the screen to light up but not shut off the alarm), the alarm SHUTS OFF.   This has happened to me twice, causing me to shut off the alarm when I did not want to shut it off. Thankfully, I always set another iPhone alarm and a regular old clock radio alarm as backups. 

     

    I'm not sure what happens if I press the home button with a Touch ID finger.

  • by iammartymcfly,

    iammartymcfly iammartymcfly Nov 26, 2015 12:08 AM in response to Hogpharmer
    Level 1 (0 points)
    Nov 26, 2015 12:08 AM in response to Hogpharmer

    Exceptionally irritating bug

    I'm on a iPhone 5.

    EVery morning when my phone alsrm goes I have to reboot my phone to turn off the alarm and use my phone.

    ITs not EVERY time but is nearly every time.

  • by msfergus,

    msfergus msfergus Nov 28, 2015 12:06 AM in response to mattm754
    Level 1 (0 points)
    Nov 28, 2015 12:06 AM in response to mattm754

    if it's any help, I've found that pressing the volume controls (either button) activates the snooze and thereafter the screen illuminates.

  • by Hogpharmer,

    Hogpharmer Hogpharmer Nov 30, 2015 11:34 AM in response to msfergus
    Level 1 (0 points)
    Nov 30, 2015 11:34 AM in response to msfergus

    Pressing the volume button will snooze but not illuminate the screen for me.  Pressing the side on/off button does work though (snooze and illuminate). I am resorting to this for now. Hopefully in my sleepy haze I can remember which button to push.

  • by iammartymcfly,

    iammartymcfly iammartymcfly Nov 30, 2015 12:39 PM in response to Hogpharmer
    Level 1 (0 points)
    Nov 30, 2015 12:39 PM in response to Hogpharmer

    Only a full reboot works on my iPhone 5

  • by MarcoBata,

    MarcoBata MarcoBata Dec 3, 2015 9:36 PM in response to iammartymcfly
    Level 1 (1 points)
    Dec 3, 2015 9:36 PM in response to iammartymcfly

    DId a little experiment and found the issue (Or better BUG)

     

    it is all fault of "do not disturb"

     

    i have it set on when i go to sleep, tonight I disabled it and surely this morning the screen lit up as it used to do before OS 9.

     

    so the trick is to turn off DO NOT DISTURB just one minute before the alarm goes off. It is a workaround but it works for me

  • by MrPhilDog,

    MrPhilDog MrPhilDog Dec 4, 2015 1:53 AM in response to MarcoBata
    Level 1 (0 points)
    Dec 4, 2015 1:53 AM in response to MarcoBata

    My DND is set to turn off at 6am, the alarm goes off at 7. Screen doesn't light up with the alarm since IOS9...Except on rare occasions.

  • by gadgetto,

    gadgetto gadgetto Dec 22, 2015 1:56 AM in response to mattm754
    Level 1 (13 points)
    Apple Watch
    Dec 22, 2015 1:56 AM in response to mattm754

    Definitely fixed in 9.2 (at least on my iPhone 6s)

  • by Vixyswillie,

    Vixyswillie Vixyswillie Dec 22, 2015 7:55 AM in response to gadgetto
    Level 1 (0 points)
    Dec 22, 2015 7:55 AM in response to gadgetto

    Same for me - until this morning. :-/

     

    Today, alarm went off, screen was dark - and swiping the dark screen did not cancel the alarm (like it did previously). Had to press the Home button, then swipe the screen to cancel it.

     

    This is the first time I've had an issue with the alarm since 9.2

     

    Let's hope it was a fluke. Curious to hear if any others see any intermittent issues.

  • by iammartymcfly,

    iammartymcfly iammartymcfly Dec 22, 2015 7:58 AM in response to Vixyswillie
    Level 1 (0 points)
    Dec 22, 2015 7:58 AM in response to Vixyswillie

    Potentially I have found a solution.

     

    The bug relates to Apple Music, and the inability to Sync your Music via iTunes.

     

    Set your alarm ringtones to built-in tones (NOT MUSIC), it seems to crash when it uses music which isn't available.

    Its so far worked for me

  • by Vixyswillie,

    Vixyswillie Vixyswillie Dec 22, 2015 8:23 AM in response to iammartymcfly
    Level 1 (0 points)
    Dec 22, 2015 8:23 AM in response to iammartymcfly

    Already using one of Apple's default tones, so that's not my issue unfortunately.

  • by metafloor,

    metafloor metafloor Jan 20, 2016 4:03 AM in response to Vixyswillie
    Level 1 (4 points)
    Jan 20, 2016 4:03 AM in response to Vixyswillie

    I'm on 9.2.1 now and have still the same problem. This Update did not fix that bug for me.

  • by ksc6000,

    ksc6000 ksc6000 Jan 20, 2016 4:16 AM in response to mattm754
    Level 1 (0 points)
    Jan 20, 2016 4:16 AM in response to mattm754

    Android user here who's testing an iPhone out. My 6s didn't light up the screen when the alarm went off yesterday morning. This morning the screen did light on for about 3 seconds with the alarm but I didn't hit it in time so it kept ringing but the screen turned off. Is that normal for iphones? For the screen to turn off after a few seconds while the alarm keeps playing? Is this issue "fixed" for me with 9.2.1?

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