darkfire.shadows
Level 1 (29 points)
iCloud

Q: Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,

 

I got my iPad Wednesday, spent the evening getting it all setup.  Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.

 

At night it was down to 40% so I charged it and went to bed.  When I woke up it was "dead".  It wouldn't wake up.  I needed to perform a hard reset to get it to come to life.  Worked on it for a couple of hours and had to run an errand.  Plugged it back in as I was going to need a full charge later that day.  Came back to it, same thing.  Dead.  I needed to perform a hard reset to get it to turn on.

 

Used it more, then last night plugged it in and this morning, same thing.  I am thinking that there is an issue with this iPad.

 

I am now restoring it, since that it what online support recommended I try.  Just wondering if anyone else has had this issue?

 

Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

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darkfire.shadows

Q: Ipad Pro shuts off while charging and requires a hard reset to turn on

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  • by parkand,

    parkand parkand Dec 4, 2015 9:54 AM in response to darkfire.shadows
    Level 1 (0 points)
    Dec 4, 2015 9:54 AM in response to darkfire.shadows

    I have the same issue + one more.  Before charging iPad Pro for 6 hours, the battery indicator was at 57%.  When I unplugged the charging cable, the iPad was dead, so I had to hard reset and came back to life with a LINE going across the screen and the battery indicator only showed 87% charged.  The dark display line was very noticeable. 

     

    I took it to the Apple store and they did some diagnostics and found nothing wrong.  At this time, the line faded but wasn't completely gone but later on the line reappeared.  Appler personnel said, this may be the faulty display and recommended to replace it.

  • by MBBDAB,

    MBBDAB MBBDAB Dec 4, 2015 3:54 PM in response to darkfire.shadows
    Level 1 (5 points)
    Dec 4, 2015 3:54 PM in response to darkfire.shadows

    I Also have the same problem each time I charge my iPad Pro!!

  • by darkfire.shadows,

    darkfire.shadows darkfire.shadows Dec 4, 2015 6:22 PM in response to MBBDAB
    Level 1 (29 points)
    iCloud
    Dec 4, 2015 6:22 PM in response to MBBDAB

    MMine hasn't locked up in 2 weeks. But it no longer backups at night.

  • by wayne168,

    wayne168 wayne168 Dec 4, 2015 6:52 PM in response to darkfire.shadows
    Level 1 (0 points)
    Dec 4, 2015 6:52 PM in response to darkfire.shadows

    I had the same problem, so I called Apple, they arranged for a replacement, and then the replacement did the same thing. Really regret now trading in my iPad Air for this expensive flawed product. When I called Apple Care about the second iPad, the customer service person said that doing a hard restart was not good for the iPad, but that is the recommended method for dealing with this issue. So this is more than just an inconvenience--I could be slowly destroying my iPad every time I charge it to 100 percent.

  • by steveappleotp,

    steveappleotp steveappleotp Dec 4, 2015 9:35 PM in response to jaymlee
    Level 1 (10 points)
    Dec 4, 2015 9:35 PM in response to jaymlee

    I don't have a Smart Keyboard and still have this problem.

  • by steveappleotp,

    steveappleotp steveappleotp Dec 4, 2015 9:41 PM in response to darkfire.shadows
    Level 1 (10 points)
    Dec 4, 2015 9:41 PM in response to darkfire.shadows

    Update:

     

    128GB Gold WiFi

    No Smart Keyboard

    Setup as new

    Never enabled iCloud backups

     

    • Turning on Hey Siri only worked for about 3 charges, then it was back to dead Pro.
    • Turning off the iPad Pro before charging has worked for 2 charges so far. Will keep observing.
    • Charging with my iPhone adapter + cable instead of iPad Pro adapter + cable worked for 1 charge so far. No need to turn off. Will keep observing.

  • by jorellanav81,

    jorellanav81 jorellanav81 Dec 4, 2015 11:49 PM in response to darkfire.shadows
    Level 1 (0 points)
    Dec 4, 2015 11:49 PM in response to darkfire.shadows

    Same problem, iPad Pro 128G wifi only.

    Watching netflix and keep it connected at 100%, so far no issues. It seems that this occurs when the iPad is left charging with the screen off.

  • by Flabbergasted_cookie,

    Flabbergasted_cookie Flabbergasted_cookie Dec 5, 2015 3:08 AM in response to jorellanav81
    Level 1 (0 points)
    Dec 5, 2015 3:08 AM in response to jorellanav81

    Hey @all,

     

    since i switch the ipad pro off while charging overnight, I can just switch it on again full charged the next morning without any issues. Otherwise, without switching it off, I also had to perform a hard reset every morning.

  • by Roaming,

    Roaming Roaming Dec 5, 2015 5:13 AM in response to Primarch
    Level 1 (0 points)
    Dec 5, 2015 5:13 AM in response to Primarch

    DDitto here as well, after charging it requires a 'hard reset' sometimes I thought maybe it wouldn't reset.......

  • by Roaming,

    Roaming Roaming Dec 5, 2015 5:23 AM in response to darkfire.shadows
    Level 1 (0 points)
    Dec 5, 2015 5:23 AM in response to darkfire.shadows

    "iPad Pro shuts off while charging and requires a hard reset to turn on" ........

    Look up that thread on Apple.......this is a problem going by the day.  Apple Store people admit to the issue and have reported it as well.

  • by JasonLeeBowling,

    JasonLeeBowling JasonLeeBowling Dec 5, 2015 3:33 PM in response to darkfire.shadows
    Level 1 (0 points)
    Dec 5, 2015 3:33 PM in response to darkfire.shadows

    I have the same issue... you'd think as much as these cost, Apple would get it right.

  • by Ruby Tiara,

    Ruby Tiara Ruby Tiara Dec 6, 2015 4:49 AM in response to darkfire.shadows
    Level 1 (0 points)
    Dec 6, 2015 4:49 AM in response to darkfire.shadows

    This just happened to me.  I bought my iPad Pro a week ago.  Use it as my upstairs computer, so low usage.  Plugged it in for the first time last night for a full charge, and nothing this morning.  Read another, not Apple, posting about what happened.  Per that site's advice, held the home & start buttons, and it came right back on.  I did not loose any of my settings.  Will try again tonight to see what happens.  Glad to know it's just not me!!   APPLE, please fix this!!

  • by lucbreton339,

    lucbreton339 lucbreton339 Dec 6, 2015 6:44 AM in response to Ruby Tiara
    Level 1 (0 points)
    Dec 6, 2015 6:44 AM in response to Ruby Tiara

    I hello you need to activate Siri and hey Siri that would fix your issue thanks

     

    Envoyé de mon iPad

     

    Le Dec 6, 2015 à 07:50, Apple Support Communities Updates <discussions-updates@apple.com> a écrit :

     

     

     

    Apple Support Communities

    Ruby Tiara has posted in the Using iPad community.

    Ipad Pro shuts off while charging and requires a hard reset to turn on

    This just happened to me.  I bought my iPad Pro a week ago.  Use it as my upstairs computer, so low usage.  Plugged it in for the first time last night for a full charge, and nothing this morning.  Read another, not Apple, posting about what happened.  Per that site's advice, held the home & start buttons, and it came right back on.  I did not loose any of my settings.  Will try again tonight to see what happens.  Glad to know it's just not me!!   APPLE, please fix this!!

     

    To post a reply, go to the discussion in Apple Support Communities.                                                             

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  • by FlumpDat,

    FlumpDat FlumpDat Dec 6, 2015 6:56 AM in response to darkfire.shadows
    Level 1 (0 points)
    Dec 6, 2015 6:56 AM in response to darkfire.shadows

    In the same boat.  Shuts off after a full charge, which forces me to do a hard restart.

     

    I will call customer support on Monday to get another ticket started for the same issue.

     

    -M

  • by khsign,

    khsign khsign Dec 6, 2015 7:24 AM in response to parkand
    Level 1 (0 points)
    Dec 6, 2015 7:24 AM in response to parkand

    Turn off  "Siri" when charging....this will do away with issue until Apple comes up with 9.2....when charged just put Siri back on.

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