Smash Broski

Q: iCloud needs to repair to work with Outlook 2016

I've recently installed Office 2016 and iCloud 4.1. When I open iCloud on the Windows System Tray, it comes up with an error that states.

 

Untitled.png

 

When I click 'Open Programs and Features' and click iCloud and 'Repair', it runs through the process and then I'm prompted to restart my PC. After I complete this, I log back into iCloud and the window to Repair shows up again.

 

I've uninstalled iCloud and Outlook 2016 and re-installed, but that doesn't work.

 

I have iCloud 4.2 and Outlook 2016 installed on another PC and it works fine.

 

Any Suggestions would be greatly appreciated.

Outlook 2016, Windows

Posted on Sep 8, 2015 8:34 PM

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Q: iCloud needs to repair to work with Outlook 2016

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  • by Uwe Grunewald,

    Uwe Grunewald Uwe Grunewald Oct 26, 2015 10:44 AM in response to joe_n
    Level 1 (0 points)
    Oct 26, 2015 10:44 AM in response to joe_n

    Just spend 1 hour talking to Apple Support. Made it to a senior adviser who at least listened. He recommended, that we all goto

     

    http://www.apple.com/feedback/icloud.html

     

    and submit our concerns.

     

    Here is what i just wrote:

     

    **************

    When will iCloud for Windows support Outlook 2016? The number of annoyed users is growing every day by 1.000 or more.

    It can't be that hard to communicate, that the problem is known and addressed.

    Getting iCloud for Windows 5.0 out recently w/o solving the minor Outlook 2016 compatibility issue is a shame and a major disconnect of the worlds largest software ecosystems.

    **************

  • by Poyda123,

    Poyda123 Poyda123 Nov 8, 2015 2:10 PM in response to Uwe Grunewald
    Level 1 (4 points)
    iCloud
    Nov 8, 2015 2:10 PM in response to Uwe Grunewald

    Sent this via feedback:-   Very disappointed that with the advent of v 5.0 , contacts & calendars no longer sync with the latest Outlook 2016. Many users chose this method because they get the best of both worlds, 2 good products from opposite camps talking to each other. Not sure what has happened to bring this about, but PLEASE let the 1000's of users out there know of your and/or MS's intention to fix or not, and if so possibly indicate some sort of timeframe. The silence on this issue is deafening and not winning Apple or MS any kudus.

  • by grr1212,

    grr1212 grr1212 Nov 8, 2015 3:18 PM in response to Smash Broski
    Level 1 (0 points)
    Nov 8, 2015 3:18 PM in response to Smash Broski

    So my desktop (PC) with Windows10 and now MS Office 2016 (365)
    has Outlook 2016 and iCloud v5.0 works Great on my Desktop, However (you know
    there is always a Butt) On updating my wife’s laptop, she has Windows10 to MS
    Office 365 (2016) Outlook 2016, iCloud v5.0 it is not working on Outlook 2016.
    We also share Calendars and I see everything put on the iCloud calendar from my
    Outlook 2016.

     

    I have looked High and Low on my desktop with Outlook
    add-ins to the “Windows Registry” to see why it works on my desktop and not my
    wife’s laptop and I just can’t find anything. I don’t know if it is Microsoft
    or Apple… Like everyone else I hope there will be a fix soon very soon (for my
    wife is going to kill me LOL)

     

    Regards,

    Greg R   

  • by Curmudgeon10,

    Curmudgeon10 Curmudgeon10 Nov 9, 2015 8:59 AM in response to grr1212
    Level 1 (8 points)
    Apple TV
    Nov 9, 2015 8:59 AM in response to grr1212

    Sounds like SOME progress is being made.  I got tired of waiting.  While I am still happy with my iTunes for music server and organization, and its integration with Apple TV for local content viewing, I dropped iPhone and am now Windows Phone/One Drive/Outllook.com which works extremely well with my PC.  Looking back over the years that I tried to maintain an integration with Windows/Apple, I wish I had back all those hours I spent trying to make features that once worked work again after one of the entities released an update.  Apple in particular was most frustrating with its corporate policy of never admitting any errors or mistakes in packages, leaving it to users to figure out what might be wrong.  No more!

  • by leohfoxcpa,

    leohfoxcpa leohfoxcpa Nov 9, 2015 12:42 PM in response to Smash Broski
    Level 1 (0 points)
    Nov 9, 2015 12:42 PM in response to Smash Broski

    I have the same problem and cannot resolve it.  I was told by a Staples technician that Apple is intentionally delaying a fix for this problem to cause customers to switch to the MAC environment. They and MS are enemies.

  • by Steffer25,

    Steffer25 Steffer25 Nov 9, 2015 2:50 PM in response to Uwe Grunewald
    Level 1 (0 points)
    Nov 9, 2015 2:50 PM in response to Uwe Grunewald

    I have the same problem.  I submitted a concern to:

     

    http://www.apple.com/feedback/icloud.html

     

    I hope it helps and gets fixed.

  • by joe_7399,

    joe_7399 joe_7399 Nov 20, 2015 2:38 PM in response to Smash Broski
    Community Specialists
    Nov 20, 2015 2:38 PM in response to Smash Broski

    Hi Smash Broski,

     

    Thanks for using the Apple Support Communities!

     

    Currently Outlook 2016 is not compatible with iCloud for Windows. In the meantime, if you are using Outlook 2016, you can access iCloud Mail, Contacts, and Calendars on iCloud.com. Support for Outlook 2016 will be available in a soon to be released update.

     

    iCloud for Windows currently supports Outlook 2007 through Outlook 2013. Support for Outlook 2016 will be available in an updated release soon. If you use Outlook 2016, you can access iCloud Mail, Contacts, and Calendars on iCloud.com.

    Download iCloud for Windows - Apple Support

     

    Best!

  • by Curmudgeon10,

    Curmudgeon10 Curmudgeon10 Nov 21, 2015 9:37 AM in response to joe_7399
    Level 1 (8 points)
    Apple TV
    Nov 21, 2015 9:37 AM in response to joe_7399

    OK, thanks for this official statement I guess.  I note the date of the OP's question was September 8, 2015 and the first accurate official response from Apple was Nov 20, 2015.  This is what has always driven me crazy about Apple "support," and was a significant reason why I left the Apple ecosystem in favor of Windows Phone, which was 1/3 the cost of a new iPhone, has all the same features (the ones I need), and integrates without a problem with my desktop.

  • by jeffreyfromglenbrook,

    jeffreyfromglenbrook jeffreyfromglenbrook Dec 5, 2015 2:55 AM in response to Curmudgeon10
    Level 1 (0 points)
    Dec 5, 2015 2:55 AM in response to Curmudgeon10

    OK so Apple have advised that we can go to iCloud.com. Could they also tell us how you search for particular events in Calendar please? (I think I know the answer)

  • by DennisOutlookQuestion,

    DennisOutlookQuestion DennisOutlookQuestion Dec 5, 2015 6:59 AM in response to Smash Broski
    Level 1 (0 points)
    Dec 5, 2015 6:59 AM in response to Smash Broski

    Same problem:  Windows 10, Outlook 16, iCloud version 5.0.2.61.  Every time I "repair" and reboot I get the "repair" window again. 

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Dec 5, 2015 7:05 AM in response to DennisOutlookQuestion
    Level 9 (57,951 points)
    iPhone
    Dec 5, 2015 7:05 AM in response to DennisOutlookQuestion

    From this support document.

     

    Download iCloud for Windows - Apple Support

     

    iCloud for Windows currently supports Outlook 2007 through Outlook 2013. Support for Outlook 2016 will be available in an update to iCloud for Windows in December. Until then, if you use Outlook 2016, you can access iCloud Mail, Contacts, and Calendars on iCloud.com.

    Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.

           

    Last Modified: Nov 24, 2015

     

    It seems as of Nov 24, it is still not ready yet.

  • by ShamPh0t,

    ShamPh0t ShamPh0t Dec 5, 2015 7:10 AM in response to ChrisJ4203
    Level 1 (5 points)
    Dec 5, 2015 7:10 AM in response to ChrisJ4203

    It is simply inconceivable and unforgivable that iCloud still isn't compatible with Office 2016 and cannot be syncronized. The usual excuse that the problem is caused by Microsoft, and of course from Microsoft that it's an Apple problem, is an outrageous insult to the intelligence of Microsoft and Apple customers.

    If anyone actually reads this, I would appreciate a reply, preferably with a solution to this problem, shared by countless thousands!

  • by ShamPh0t,

    ShamPh0t ShamPh0t Dec 5, 2015 7:12 AM in response to ShamPh0t
    Level 1 (5 points)
    Dec 5, 2015 7:12 AM in response to ShamPh0t

    Apple Support kontaktieren

    Tut uns leid.

    CAS.error.CASWS-001

    020744a5-7d73-4da5-add6-ec53bb83e0f6

    Really! So this is how the largest company in the world gets rid of customers!

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Dec 5, 2015 7:35 AM in response to ShamPh0t
    Level 9 (57,951 points)
    iPhone
    Dec 5, 2015 7:35 AM in response to ShamPh0t

    ShamPh0t wrote:

     

    If anyone actually reads this, I would appreciate a reply, preferably with a solution to this problem, shared by countless thousands!

    I have provided you with the only answer there is right now. If you are expecting an answer from Apple, you will not get one here. They do not participate here, this is a user to user support forum. They have community specialists that provide minimal information, and that has been provided to you. Both companies have issues when it comes to the release of new software, especially software that operates on both platforms, and within both platforms.

  • by Smash Broski,Solvedanswer

    Smash Broski Smash Broski Dec 7, 2015 4:36 PM in response to Smash Broski
    Level 1 (0 points)
    Dec 7, 2015 4:36 PM in response to Smash Broski

    There's a new update to iCloud and includes support for Outlook 2016. In case anyone hasn't downloaded it yet.



    iCloud for Windows v5.1

     

    This update includes support for Outlook 2016. View your iCloud mail, contacts, calendars and tasks right from Microsoft Outlook. This update also includes support for iCloud Photo Library and two-factor authentication for Apple ID.

     

    iCloud for Windows v5.1 requires:

    • Microsoft Windows 7 or later
    • Outlook 2007 or later or iCloud.com (for Mail, Contacts, Calendars).
    • Internet Explorer 10 or later, Firefox 22 or later, or Google Chrome 28 or later (for Bookmarks)

     

    See iCloud system requirements for additional detail.

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