Angkan
Level 1 (0 points)

Q: Why i cant make audio call from face time?

im using iphone 5S in China. i cant make audio call from my face time.

In my contact or in face time there is no audio call sign. Only video call icon appears.

any solution?

Cheers..

iPhone 5s, iOS 9.1, From China

Posted on Dec 4, 2015 3:41 AM

Close
Angkan

Q: Why i cant make audio call from face time?

  • All replies
  • Helpful answers

  • by pedro d,

    pedro d pedro d Dec 5, 2015 9:59 AM in response to Angkan
    Community Specialists
    Dec 5, 2015 9:59 AM in response to Angkan

    Hello there, Angkan.

     

    It sounds like you are unable to make audio FaceTime calls from your iPone 5s in China. The following Knowledge Base article provides some great information in regards to troubleshooting FaceTime calls:

     

    Get help if you can‘t make or receive FaceTime calls

    You might have issues using FaceTime for one of these reasons:

    • FaceTime and FaceTime audio calling might not be available for all countries, regions, or carriers. 
    • FaceTime isn't available or might not appear on devices purchased in Saudi Arabia, Pakistan, and United Arab Emirates, including Dubai.
    • Call forwarding isn't available with FaceTime.
    • If you try to switch from a FaceTime call to a phone call or a FaceTime audio call.

     

    If you follow the links above to your region, the following information is available for China:

    China

       

    China Mobile

    • FaceTime over Cellular1
    • LTE
    • Personal Hotspot2

     

    China Telecom

    • FaceTime over Cellular1
    • Personal Hotspot2

    China Unicom

    • FaceTime over Cellular1
    • LTE
    • Personal Hotspot2

       

     

    Facetime Audio is not supported in this Country.

     

    Thanks for reaching out to Apple Support Communities.

     

    Kind Regards.