hermanfromsan gabriel

Q: boot camp installation hangs at realtek audio stepSearch or ask a question

I am trying to install boot camp for win 7 home prem 64 bits on Mac Pro laptop. The boot camp installer is hanging at the Realtek audio step. I tried other versions of boot camp, version 4.0.4326 and it complained that it did not support this system. I tried version 5.0.5033 and it complained that it did not support 64 bit. Any suggestions?

MacBook Pro with Retina display, OS X Mavericks (10.9.1)

Posted on Sep 28, 2014 11:30 AM

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Q: boot camp installation hangs at realtek audio stepSearch or ask a question

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  • by Loner T,

    Loner T Loner T Dec 5, 2015 10:26 AM in response to roocarl
    Level 7 (23,813 points)
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    Dec 5, 2015 10:26 AM in response to roocarl

    1. If you have a USB Installer, you should be able to find the RealTek driver as highlighted below. Your USB may have different folders in $WinPEDriver$ than what I have, because they are driven by Mac Model.

     

    BC-RealTek-Drivers.png

     

    2. If you do not have the BC drivers appropriate for your Mac on a USB, in El Capitan (prior BC versions also provide the same functionality), you can download them to a USB using

     

    BC6-Assistant-Download-Software.png

  • by Faterson,

    Faterson Faterson Dec 5, 2015 10:28 AM in response to roocarl
    Level 1 (0 points)
    Dec 5, 2015 10:28 AM in response to roocarl

    Roocarl, all I can say is that the solution offered by Lincizy, with the helpful addition by jmwils1, indeed works. Unfortunately, Apple support do not seem to be familiar with it. I only found this thread via desperate googling one day too late. The initial advice from Apple support was to switch off the MacBook (by holding down the power button) when the Realtek audio driver installation froze, which, of course, was exactly what Lincizy warns us not to do.

     

    Well, it was too late for me (MacBook 12 Retina here), so I was forced to run a full circle around to the same place, only after reinstalling Windows 10 with much trouble, and losing several hours over it. (Because it's impossible to have the MacBook charged, as the second Windows 10 installation for some reason required from me, and connected to a flash drive at the same time with the single provided USB-C cable.) Then, I was back to the original issue: Realtek audio driver installation once again froze on me just like the first time, but this time, I followed the solution brought by Lincizy, and everything went smoothly after that.

     

    Many thanks again to Lincizy and jmwils1!

  • by Jeffrey Elder,

    Jeffrey Elder Jeffrey Elder Dec 5, 2015 1:31 PM in response to hermanfromsan gabriel
    Level 1 (0 points)
    Dec 5, 2015 1:31 PM in response to hermanfromsan gabriel

    I feel dense but I'm just not getting this.  I'm not a windows guy, but I need to use it.

     

    I had Windows 7 running via bootcamp with no problems.  I followed the prompts to upgrade to windows 10 and started to have WiFi disconnects.  I ran Apple Software Update, and I was offered the Boot Camp 6 Update for Windows 10.  When I install it, over a gig worth of files download, and a simple "Installing" dialog appears.  The screen blinks a couple of times, then I get a "Windows installer has stopped working, close the program" box. 

     

    I see nothing to indicate it is hanging at Realtek drivers.

     

    Nonetheless, I search c: for Realtek and found a RealTekSetup. I run it.  I go to task manager and I force it to quit when it prompts me to restart.  Nothing additional happens with the Apple Software Update.

     

    I just don't see what is being described in this article. 

     

    If I force Apple Software Update to quit, it won't offer me Boot Camp 6 for Windows 10 again unless I go into Windows 10 settings, Apps, and choose to reinstall the Apple Application Support (64-bit) item, which further prompts to revert the aborted installation (presumably the one that failed from Apple Software Update.

     

    I appreciate any help if you can give it.  I'm a bit lost in the woods here.  Thanks.

  • by Loner T,

    Loner T Loner T Dec 5, 2015 1:44 PM in response to Jeffrey Elder
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    Dec 5, 2015 1:44 PM in response to Jeffrey Elder

    If you upgraded from W7 to W10, check Device Manager for any unknown devices (yellow triangle with exclamation mark). If there are any, you need to apple BC6 Drivers package by running setup.exe in Bootcamp folder (if BC6 drivers came from the BC Assistant) or run Apple Software Update and get BC6 drivers directly on the Windows side. The RealTek driver may not apply to you, because it depends on your specific Mac year/model and whether it contains any such devices. Typically, Macs containing AMD GPUs have RealTek devices, while nVidia GPUs come with Cirrus devices or nVidia's HD Audio hardware.

  • by roocarl,

    roocarl roocarl Dec 5, 2015 3:15 PM in response to Loner T
    Level 1 (0 points)
    Dec 5, 2015 3:15 PM in response to Loner T

    Getting Closer thanks Loner T i downloaded the support software and tried the method suggested on this thread It worked No stalling on Real tek . I thought thank god finally ! Boot camp then ran successfuly . BUT NO I STILL CANNOT RIGHT CLICK OR SCROLL ON TRACKPAD back to square one ...... arghhhhhhhh

  • by Loner T,

    Loner T Loner T Dec 5, 2015 3:20 PM in response to roocarl
    Level 7 (23,813 points)
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    Dec 5, 2015 3:20 PM in response to roocarl

    Do you have a Trackpad tab in Control Panel -> Boot Camp? Are you using the original TrackPad, the built-in one or the TrackPad2?

  • by roocarl,

    roocarl roocarl Dec 5, 2015 3:39 PM in response to Loner T
    Level 1 (0 points)
    Dec 5, 2015 3:39 PM in response to Loner T

    Thanks Loner i found some previous advice you gave someone

    In Control Panel -> System -> Boot Camp -> Keyboard what are the settings for the checkbox?

     

    Check the Trackpad setting  in the TrackPad. Please see Boot Camp: Set trackpad options for available Trackpad options

    Which worked  :-)

    I now have right click and scroll

    Getting there but Edge has an issue i when i try to close it the edge screen will not close ! The cross in the corner just turns screen white you can type in search bar but nothing comes up and you cannot close it .

    At least i feel like I am getting somewhere with the help of Loner :-) just a shame as one problem solved another appears .....

  • by aksh43,

    aksh43 aksh43 Dec 6, 2015 2:33 AM in response to Loner T
    Level 1 (0 points)
    Dec 6, 2015 2:33 AM in response to Loner T

    Thanks Loner, but when i try downloading support software in my flash drive after downloading some content it says can't download on selected drive. I tried all the other options suggested above its not working, please help.

    Thanks

  • by Loner T,

    Loner T Loner T Dec 6, 2015 7:22 AM in response to aksh43
    Level 7 (23,813 points)
    Safari
    Dec 6, 2015 7:22 AM in response to aksh43

    Try a wired connection instead of a wireless connection. The slower the wireless connection, the more likely it will fail.

  • by stroute,

    stroute stroute Dec 7, 2015 2:05 PM in response to hermanfromsan gabriel
    Level 1 (0 points)
    Dec 7, 2015 2:05 PM in response to hermanfromsan gabriel

    I Used Boot Camp 5.1 and it installed just fine

  • by Mike in Kansas,

    Mike in Kansas Mike in Kansas Dec 13, 2015 6:55 AM in response to Loner T
    Level 1 (15 points)
    Dec 13, 2015 6:55 AM in response to Loner T

    Took me forever to find this... thanks!

  • by mrfred,

    mrfred mrfred Dec 14, 2015 4:11 PM in response to lincizy
    Level 1 (5 points)
    Dec 14, 2015 4:11 PM in response to lincizy

    lincizy's solution worked like a charm.

     

    ****

    Reply  Recommendedby lincizy on Nov 13, 2015 1:05 AM

    I found a solution, when the installation hangs at realtek audio:

    1. DO NOT turn it off

    2. go to your bootcamp folder, manually install the realtek driver, DO NOT restart

    3. after manully setup, open Task Manage, and kill the "RealtekSetup" process

    4. bootcamp will skip the Realte, and have fun

    ****


    As others have have noted though, this solution is a little vague for a few things.  The main thing is that the Realtek driver installer is located in the Bootcamp folder in the installer volume, usually a USB drive these days.

  • by lylefromwaxhaw,

    lylefromwaxhaw lylefromwaxhaw Dec 16, 2015 11:01 AM in response to jmwils1
    Level 1 (0 points)
    Dec 16, 2015 11:01 AM in response to jmwils1

    Thanks, jmwils1.  That did it for me. 

  • by eatsleepwork,

    eatsleepwork eatsleepwork Dec 16, 2015 5:06 PM in response to jmwils1
    Level 1 (0 points)
    Dec 16, 2015 5:06 PM in response to jmwils1

    Thank you!!! I would have sat here for days waiting!

  • by jononimo,

    jononimo jononimo Dec 17, 2015 1:31 AM in response to lincizy
    Level 1 (4 points)
    Desktops
    Dec 17, 2015 1:31 AM in response to lincizy

    Thanks a bunch!!!

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